Audi South Orlando - Service Center

I took my Audi TT in for yearly maintenance and to have a sensor replaced. Upon picking up the vehicle, I immediately noticed that the driver’s side carpet was wet, and I could hear water sloshing around ins sensor replaced. Upon picking up the vehicle, I immediately noticed that the driver’s side carpet was wet, and I could hear water sloshing around inside the body car when I pulled out of the service area. I immediately brought the car back to the service area and explained the situation. I also explained that this had happened once before due to a clogged drain, and that Audi had covered all repairs as they viewed it as a design/maintenance flaw. At that point I was given a loaner and told that they would address the issue. Two weeks later they finally texted to let me know that I was correct, it was a plugged drain, and the repairs would be $5k+. They also informed me that the $10k I paid to extend the manufacturer’s warranty to 10 years would not cover the damage due to it being a non-mechanical failure. This was even though Audi had already covered this during the previous incident. At this point I decided having a car prone to flooding in Florida was a bad idea, and decided my best option was to trade it back to them for something else. In working with them on a trade in value, I discovered that the damage was more extensive than first reported, and that the interior of the car was effectively destroyed due to mold and mildew. Because of this, they were going to be getting rid of the car immediately would not budge on a trade-in value. When I pointed out that the damage reached this severity because they left the car closed, with the windows up, filled with water and baking in the Florida heat, the service manager looked at me, shrugged and stated that he’s “known water to be both harmful and helpful”. This is when I realized I was wasting my time talking to this man and went back to the sales team. Ultimately the dealership made me eat the entire repair bill as part of my trade-in on a used car. A used car that is now scheduled for service due to the Bluetooth system going out before I even made it home. More

Great service. Everything they tell you and offer get done correctly and on good time. Everything they tell you and offer get done correctly and on good time. More

The service at this dealership has been pretty great. It does take a longer than anticipated time for a loaner vehicle so be sure to reserve well in advance. The dealership has however fixed everythin It does take a longer than anticipated time for a loaner vehicle so be sure to reserve well in advance. The dealership has however fixed everything I have thrown at them. As well as going the extra step to address other issues that were beyond the warranty point. I was pleasantly surprised when they went to bat for me with the issue I’ll definitely be taking both my Audis to them. Purchases from this dealership were very smooth as well. I would return to Audi SouthOrlando for another car. More

Quality service. Friendly and helpful team. They went above and beyond to identify what was causing the issue and fixed it. Friendly and helpful team. They went above and beyond to identify what was causing the issue and fixed it. More

Utilize this dealership for service of my vehicle. It was my first visit. Instead of just doing the 20k mile check up like requested I was met with a variety of upsells. Left me feeling like all they It was my first visit. Instead of just doing the 20k mile check up like requested I was met with a variety of upsells. Left me feeling like all they want is money vs actually doing what is needed. More

Have been going to this dealership for over 3 years now, every time they showed me how much they care about their customers taking excellent care of my car every time they showed me how much they care about their customers taking excellent care of my car More

Soon after purchasing my 2021, Audi Q3, I started to have computer problems with the MMI. Audi service department, but the car in many times to do different updates and to try many things. If they killed one computer problems with the MMI. Audi service department, but the car in many times to do different updates and to try many things. If they killed one problem, they created another and this went on for a long period of time.. finally they told me that I needed a new data module and that it was back ordered from Germany. I waited 10 months for this part to arrive.. after installing the new part, it would seem that the car is in perfect operating condition. It did seem to solve the issues, and I am very happy to have my car in good condition after almost 2 years of nonstop problems.. More

All employees at Audii of Orlando were very courteous and professional, I’m very pleased. professional, I’m very pleased. More

Each time I go, I'm greeted by very knowledgeable staff, and they try to make the whole process as smooth as possible. Definitely buying any future Audis from Audi South! and they try to make the whole process as smooth as possible. Definitely buying any future Audis from Audi South! More

My recent visit to this dealership was a very good experience from beginning to end. From check in to check out everyone was on the same page and that made things very seemless. Richie wasn't my sched experience from beginning to end. From check in to check out everyone was on the same page and that made things very seemless. Richie wasn't my scheduled service advisor but since I was early for my appointment and he was free, I asked if he could help and he was happy to assist. He was very thorough, professional and courteous, and kept me apprised of everything involving my car throughout the day. Coupled with his knowledge and understanding of what true customer service is I was very happy with my visit. Truly 5-Star service. More