Audi South Atlanta - Service Center

Audi South Atlanta took my EV e-tron car into servicing, for routine maintenance, the first week of July. They damaged it and cannot fix it, but won't buy back my vehicle. It's been in Audi servicing for a for routine maintenance, the first week of July. They damaged it and cannot fix it, but won't buy back my vehicle. It's been in Audi servicing for almost 5 months! This is the worst situation. Don't buy an Audi from Audi South Atlanta. The GM won't answer calls or letters. Unacceptable! ZERO STARS (but it won't allow me to post without clicking a star)! #audisouthatlantasucks #audidamagesyourcar #audisouthatlantahostagetakers #dontbuyfromaudisouthatlanta More

Service department looks always to put blame on customer without looking into the car issues without looking into the car issues More

This review serves as a formal expression of my profound dissatisfaction with the service and conduct exhibited by Audi South Atlanta. On multiple occasions, I sought assistance from this dealershi profound dissatisfaction with the service and conduct exhibited by Audi South Atlanta. On multiple occasions, I sought assistance from this dealership to address a recurring sunroof defect, which the service department repeatedly failed to conclusively diagnose and repair. Despite numerous service appointments, the defect remained unresolved, compromising both the safety and functionality of my vehicle. During my fourth service appointment, I escalated the matter to Chris Grossman, General Manager, and Michael, Manager of the Service Department, seeking a permanent resolution to the ongoing defect. At this point, I no longer felt safe operating the vehicle and had lost confidence in the service department’s ability to rectify the issue. Rather than offering a solution, the dealership informed me that they would no longer repair the vehicle under the extended warranty, falsely claiming I had exceeded its terms. It is critical to note that the warranty explicitly extended to 8 years or 80,000 miles, neither of which I had surpassed. Despite this, I was informed that all future repair costs would be my responsibility. Further compounding the situation, the dealership directed me to seek assistance from Audi of South America, even though Audi South Atlanta had been the exclusive service provider for my vehicle, and had repeatedly failed to resolve the issue in question. In stark contrast, when I contacted another Audi dealership, they immediately recognized the gravity of the situation. They were not only shocked by the prolonged failure to remedy the defect, but also provided me with an exceptional offer on a 2024 model that eliminated all deficiencies with my previous vehicle. The new dealership demonstrated a customer-centric approach, prioritizing what they could do to resolve my issue, rather than deflecting responsibility for a problem that I did not create. As a result, I am now driving a brand-new vehicle with a new warranty, and I am confident in the service and assurances provided by the new dealership. This experience stands as a testament to what constitutes proper customer service and reflects positively on the Audi brand. I strongly urge Chris Grossman and the team at Audi South Atlanta to reassess their approach to customer service, as the experience I received is not reflective of the high standards Audi aspires to uphold. It is my hope that this feedback will prompt necessary improvements to ensure future customers do not encounter a similarly unsatisfactory experience. More

Horrible, Horrible, Horrible. Please visit another dealership. They as sooo unorganized. They had my 2021 A8L for over a month. Communication was Horrible. No updates whatsoever. Please visit another dealership. They as sooo unorganized. They had my 2021 A8L for over a month. Communication was Horrible. No updates whatsoever. Had to bring it back for the same issue they had it for another month. Stay away.... More

I'm so disappointed in this location. I'm on my second purchase with them and completely regret buying the second car. The service department is disappointing. This second car has given m I'm on my second purchase with them and completely regret buying the second car. The service department is disappointing. This second car has given me nothing but problems; there are issues with the sensors almost weekly. The engine light started flashing the other day. I came and was turned away. To be fair, I was turned away because I didn't have an appointment. Before leaving, I was given the number for roadside assistance and was sent on my way. No offer to leave the vehicle to be checked when they have a chance; no offer to stutle home; no regard for safety. Don't even get me started on their determination of whom may get a loaner vehicle; I just stopped asking at this point.  More

I scheduled an appointment to have my wife's front driver's tire inspected on her 2023 q7 since the pressure dropped two nights in a row to 20lbs. Audi South Atlanta told me they found no issue with t driver's tire inspected on her 2023 q7 since the pressure dropped two nights in a row to 20lbs. Audi South Atlanta told me they found no issue with the tire and I need to take it to a tire shop for further investigation. Within 10 seconds, the tire shop spotted a nail in the tire. Unbeknownst to me, Audi South Atlanta told my wife she needed a wheel alignment. I feel like they never looked at the tire and performed an upsell out of greed. I will never take either of my q7's to this service department again. A total disregard for my wife's safety was on full display along with a penchant for greed. Rob R. More