Audi South Atlanta

Outstanding customer service Service customer rep Josh Owens provides excellent communications; timely follow up and clear understanding of the repair processI recommend Josh and Service customer rep Josh Owens provides excellent communications; timely follow up and clear understanding of the repair processI recommend Josh and the entire team at Audi South Atlanta an unqualified 10. More

Outstanding Service From An Exceptional Team This purchase was for my son's first car. After coming to this location to look at their inventory, I knew I had chosen the right location. Mark, Kell This purchase was for my son's first car. After coming to this location to look at their inventory, I knew I had chosen the right location. Mark, Kelly, and Matt all did a wonderful job from assisting with our purchasing our selected Audi, to inspection and explaining the CPO. Their entire team is amazing, I witnessed this with other purchases going on around me, as well. I knew after we selected the perfect car for my son, we would be returning to this location for all the servicing needs. Despite this location is nearly 50 miles from our home, their customer service is worth every mile. ????? More

Outstanding service from Ms. Nunez and Mr. Bishop. Would recommend this dealership to others. The customer service and attention given to customers is second to none. from Ms. Nunez and Mr. Bishop. Would recommend this dealership to others. The customer service and attention given to customers is second to none. Both deserve a big thank you. More

Exceptional-Friendliness, attentiveness and warmth So very wonderful to know that people still understand that Customerservice is the most important basis of any success. Keep up the great work. Grea So very wonderful to know that people still understand that Customerservice is the most important basis of any success. Keep up the great work. Great job More

Awesome Experience! From the first telephone conversation with Ms. Keara Ringer on Wednesday to the final paperwork with Mr. Curley Lee on Saturday, we were very impresse From the first telephone conversation with Ms. Keara Ringer on Wednesday to the final paperwork with Mr. Curley Lee on Saturday, we were very impressed with the consummate professionalism that we were provided during the entire transaction... No pressure, only complete transparency throughout the process. Absolutely the best car buying experience that we have ever had! And on top of that, my wife loves her new Audi Q5!!! Thank You! The Rose's More

Excellent The sales staff at South Atlanta Audi was highly professional and effective. I worked with Chante' Frye to complete a long distance negotiation and p The sales staff at South Atlanta Audi was highly professional and effective. I worked with Chante' Frye to complete a long distance negotiation and purchase. She was organized, detail oriented and a great communicator. I am very satisfied with this transaction More

Best service experience! Took my car up here for the first time here for maintenance and had the best experience! Kevin was so awesome and made sure I was taken care of. Defin Took my car up here for the first time here for maintenance and had the best experience! Kevin was so awesome and made sure I was taken care of. Definitely the best experience I've had taking my car in to be serviced and will for sure be coming here from now on! More

Best Car Buying Experience Ever!!!! It’s rare that your car buying experience is enjoyable from the GM on down, and I’m so glad I chose Audi South Atlanta. My salesman Mark actually list It’s rare that your car buying experience is enjoyable from the GM on down, and I’m so glad I chose Audi South Atlanta. My salesman Mark actually listened to what I was interested in and didn’t try to just shove any car at me, and the finance manager Alek worked hard and got me a phenomenal package, great rate and payment that was hug worthy! They have AMAZING vehicle selections and I Love my 2017 Q7 Premium Plus!!! If you’re looking for a quality vehicle and great service make your way to Union City to the Audi South Atlanta dealership! You won’t regret it!!! More

"In Good Hands" with Audi South Atlanta In Good Hands With Audi South Atlanta I recently had my 2018 Audi Q5 serviced at Audi South Atlanta (where I leased). The Team is courteous, pleasa In Good Hands With Audi South Atlanta I recently had my 2018 Audi Q5 serviced at Audi South Atlanta (where I leased). The Team is courteous, pleasant and cater to your needs. If you can afford an Audi purchase or lease option, make Audi South Atlanta your FIRST stop!! You WON'T be disappointed. Oh, by the way, Customer Service Par Excellence !! More

Crooks and thieves in the service department I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump r I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump recall and to get a diagnostic as to why my reverse camera would intermittently work. I got there dropped off the car, signed for my loaner car & acknowledged the 149$ diagnostic fee. Upon taking the trunk apart they came upon my wiring harness underneath the deck lid had been cut and taped back together possibly by a previous body shop that repaired the car after an accident back in 2016 when I got the car new. They were saying that over the course of two years and the wires being held back together by tape that they became loose. We then got State Farm involved and did a 3 way call with the dealership and they agreed to do another tear down at the cost of State Farm, as I had requested them not do any repair work as I would take it up with the previous body shop. But State Farm wanted to send an adjuster out to get an estimate of the damage. Hear nothing until 12-26-2018 When I got an email about the findings and if I wanted to do the repairs or not, and I did NOT respond to the email I instead asked Tim Brooks the service adviser why I was receiving the email and if it was just automated because the last communication I had during the 3 way call was that State Farm was paying for the repairs not me that I never wanted the work done if I was going to be responsible for the bill. He text me and said “Let me verify with State Farm that they are bringing a check by today or tomorrow” 12-27-2018 I hear from Tim Brooks that State Farm is denying the repair and that the repair has already been completed because they sent him over the document containing the estimate he took that as approval for repairs is what he told me. I asked to see said document because I was not in any communication about the repair being done until after the fact. He texts on the same date how pissed he is because the State Farm claims adjuster would not allow him to speak to his supervisor and ask if I would call them the next day and allow a 3 way call with the supervisor of said claims agent “Carter”. Over the next business day when Tim Brooks realized that State Farm was not going to pay for repairs as they did not and have no right to do approve repairs to my car only I can approve said repairs and I NEVER approved ANY repairs!! So they start looking at me for the money, first telling me the cost of the repair telling me & the advisor at Audi of America that I need to pay it and go after my insurance company for reimbursement. Then when they realize I am not about to pay almost 2k for this repair they then tell me they could charge me the 725$ for the rental car which my agreement was for a “Loaner” car… A few days going back and forth with my local agent, this dealer, and the sheriffs department they then agree to release the car for a lowered amount of $500 and they put my broken part back in and keep their new part. I declined once again as the only thing I approved was a $149 diagnostic fee. I then call Audi Financial who I have the vehicle financed with and told them the story and they really weren’t much help. So after being threatened with the cost of the loaner Audi I decided to return it and get a few things out of my car since it was clear they were going to have it for quite some time. When they finally bring my car around for me to retrieve property out of they had in my front seat my LICENSE PLATE to take with me… talk about taking possession of something i have paid 27k for to this day… WOW! Then I start looking into legal options and possibly even just letting Audi reposes the vehicle as it was going on 3 weeks and no one wanted to help me when this dealer was Clearly STEALING MY CAR!!! I let it go for a week or two this new year as I was stressing way too much. Today on 01-21-2019 I call and speak with service manager Allen, I was being nice considering this dealer has done nothing but rob me for 4 weeks as I’m paying a car payment and insurance on a car they have. I ask if they would consider $350 instead of $500 like they had offered a few weeks back to just put this all behind us since they were in the wrong for doing repairs I never approved and he said no that is not what he and the service advisor offered me and that to take the car off the lot it would be the full $500. I said okay if you all want to continue being crooks I will find a way to get my car and he interrupts me and says that they are not crooks and if that is how I felt that I can pay the full invoice price and to not come up there to get the vehicle until I have all the money including the loaner car and hangs up!!!! Here I am going out of my way to be the bigger person and Pay them money of any amount other than $149 and I get that type of attitude and yelling from a member or management?? I guess this is what to expect when owned by Buttler automotive group out of Macon Ga… Update to come when I retrieve my car. More