Audi Silver Spring - Service Center

Always pleasant and I feel I can trust them. They keep me informed of whatever work is being done. They keep me informed of whatever work is being done. More

Audi of Silver Spring is an amazing dealership, with staff, care, and service to match! staff, care, and service to match! More

Dimitra Anastasopoulos is the best service advisor I have ever worked with. She is professional, knowledgeable, respectful and provides overall blue-ribbon service! I drive 1-hour each way and pay a lot of t ever worked with. She is professional, knowledgeable, respectful and provides overall blue-ribbon service! I drive 1-hour each way and pay a lot of tolls just to service my car at Audi of Silver Spring. I simply love this dealer and the way they treat me. More

The work was completed when promised. My car was washed and vacuumed. My service advisor Dimitra A was extremely helpful and answered all my questions about properly maintaining my car. M My car was washed and vacuumed. My service advisor Dimitra A was extremely helpful and answered all my questions about properly maintaining my car. My experience could not have been better. Thanks Dimitra More

Service on my R8 was fantastic! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! More

Outstanding customer service! Dimitra was very informative and personable. Highly recommend the service department at Audi Silver Spring. Dimitra was very informative and personable. Highly recommend the service department at Audi Silver Spring. More

This was the best service visit I have ever had, and it was unplanned. During a road trip, my car’s TPMS gave a warning, and we found the nearest dealership. Cragg greeted me at the service desk and simp was unplanned. During a road trip, my car’s TPMS gave a warning, and we found the nearest dealership. Cragg greeted me at the service desk and simply asked for the key and investigated the problem. After a tour of the waiting area and a full explanation of the issue and tutorial on the Audi TPMS, he had us back on the road in less than 20 minutes during a busy weekday lunch hour. Cragg was kind, knowledgeable and went above and beyond to fit us in and help us get back on the road safely. Five stars is too few. More

Lou is outright one of the best service guys I have ever worked with. The entire service department team are friendly and always accommodating. worked with. The entire service department team are friendly and always accommodating. More

Had an Audi Q7 that was seven years old with 700000 miles. Had it serviced exclusively at Audi Silver Spring. July 2021, I was driving to upstate new york when car died on the side of the road. Had miles. Had it serviced exclusively at Audi Silver Spring. July 2021, I was driving to upstate new york when car died on the side of the road. Had to tow it to Audi in Albany. I was then told that the engine had overheated (no light came on), and that the engine was severely damaged with multiple holes in the engine and I needed a completely new engine that would cost over 25K. Called Audi Silver Spring and dealt with Dimitra Anastasopoulous and Evan Singham. I had dealt with them multiple times over the prior seven years. They were helpful when they were getting paid for the servicing over the prior seven years but then completely unhelpful when car broke down. They told me initially it was not their problem and that I had to deal with Audi in Albany. Overall, they were very unhelpful. Did not facilitate at all discussions with Audi head office as to why this should have happened. They acknowledged that this should not have happened and said it was off warranty and that there was little they could do. Only person in all of Audi that was helpful was general manager at Albany Audi Rick Waldring. He tried to help us negotiate and at least expressed empathy and acknowledged that this should not have happened. Bottom line of how this "defective car" was handled was that Audi told me that I could pay 25000 for new engine or they would pay us about 2000 to scrap the parts even though they acknowledged that this should never have happened with the limited mileage I had and the fact that I had religiously serviced the car at Audi SIlver Spring. I ended up scrapping the car. I will never buy an Audi again. More

Lou was absolutely amazing to work with! He was able to get my car in at the last minute, get me a ride home, and was communicative throughout the process. He was able to get my car in at the last minute, get me a ride home, and was communicative throughout the process. More