Audi Silver Spring - Service Center

Dimitra is always so helpful and kind. I know my car is in good hands at Audi Service. I know my car is in good hands at Audi Service. More

I own a 2018 Audi Q5. From my wonderful salesman Atanas, to Ed White, who came to my house today to change out the batteries in my key fobs. I can't say enough! Every ti From my wonderful salesman Atanas, to Ed White, who came to my house today to change out the batteries in my key fobs. I can't say enough! Every time I've been in for service, I'm surprised by the greeting and the care given - as well as the completion time! Ed was extremely knowledgeable, respectful, and so very kind. What a fabulous asset he is!! More

There’s no service like Audi service! I’m impressed every single time I deal with Audi Silver Spring. Responsive, extremely helpful and the customer service is unmatched. Sales team is no I’m impressed every single time I deal with Audi Silver Spring. Responsive, extremely helpful and the customer service is unmatched. Sales team is not aggressive and I’m met with friendly faces every time. I’m the BIGGEST fan of Dimitra in the service department. She’s one of many reasons I keep coming back to Audi Silver Spring. Professional, knowledgeable, helpful and just nice. In a world where it’s hard to find consistently good customer service, Dimitra and Audi Silver Spring deliver high quality daily! My recent service appointment was perfect. Audi tells you exactly what they’re doing, how long it will take and they send a video update! I even bring my non Audi vehicles for service! Customer for life! More

Excellent service. Have bought and had many of my cars serviced here. Customer support has been top notch. Have bought and had many of my cars serviced here. Customer support has been top notch. More

I love taking my car to Audi Silver Spring. The staff is very friendly. The customer service is top notch. I appreciate the videos they send detailing the work and inspections they do to make The staff is very friendly. The customer service is top notch. I appreciate the videos they send detailing the work and inspections they do to make sure my car is always running smoothly. Dimitra is an awesome service rep. She keeps me informed about the progress of my vehicle and always follow up to make sure I'm satisfied with service provided. More

The service department runs efficiently, with the appointment occurring on time. The team communicates well and are receptive to questions. Customer service is valued. appointment occurring on time. The team communicates well and are receptive to questions. Customer service is valued. More

Dimitra did her typically great job getting me in and out quickly for my 50,000 mile service. She is a great representative of your service department. quickly for my 50,000 mile service. She is a great representative of your service department. More

Always friendly and professional, going above and beyond to provide excellent service! Dimitra Anastasopoulos is the best! She is customer oriented and committed to addressing any/all concerns and coming up to provide excellent service! Dimitra Anastasopoulos is the best! She is customer oriented and committed to addressing any/all concerns and coming up with suggestions and solutions to any issue. More

Alex and the entire Audi Team at Silver Spring make a sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehic sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehicle purchase experience and now the service experience. Everyone across departments works together to deliver the best possible experience to the customer. More

I've been bringing my R8 here for 6 years. The service department is clearly in a total decline in terms of customer service. They don't even answer the phone anymore and I can't schedule a se The service department is clearly in a total decline in terms of customer service. They don't even answer the phone anymore and I can't schedule a service appointment online with a loaner car. Fortunately there are other Audi dealers in the Washington area. Avoid this dealer if you can. More