Audi Silver Spring - Service Center

Mr. Singham showed his consistent professionalism to take care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating for me to look at someone does his job at best. The service was done in a timely manner. So it propelled my day be easy. More

Black Friday, after shopping most of the day, my niece accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Ty accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Tyson's Corner so attempted to contact Tyson's Corner Audi. Their phone system was down so I just drove directly there. It was approximately 3 pm. I put the car in neutral & put on the emergency brake. I went inside & approached the assistant service manager, Kevin Ross. He did not greet me. I simply explained the problem & rather than even try to assist me, he said that he didn't have anyone who could help me. He told me to leave the car in neutral, put on the emergency brake, get my keys out, & lock the car until I could get it fixed. I asked if I could make an appointment to get it fixed in the morning. He told me to call the main number to schedule an appointment. I told him that the phone system was down. Rather than taking me word, he dialed the number himself, & then said,"Our phone system is down, just keep trying." I immediately left! I called Silver Spring Audi and was greeted by my regular service consultant, Evan Singham. I told him of my Tyson's Corner experience & the problem that I was having. He told me to come immediately & he'd have one of the technicians waiting for me. I drove 30 miles from Tyson's to Silver Spring & as soon as I pulled into the service bay, I was met by Evan & Derek Wilkomm, the shop foreman. They immediately started working on the problem & before I even got out of the driver's seat, had taken the shaft apart. They got the quarter out, replaced the shaft shield, cleaned my car & had me out the door within 45 minutes. They literally made my day. Although I live about 15 miles from Tyson's Corner Audi, in the future, I will continue to drive 45 miles to Audi Silver Spring. The customer service is amazing & the advisors have been trained to go out of their way to satisfy the customers. Another happy ending. More

Jason Loraw at Audi Silver Spring was really on top of it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships sort of dropped off the face of the earth or kept trying to sell me something other than what I specifically was looking for. Definitely a pleasure to work with Jason, sometimes hard to find in the car selling business. 5 stars easy--Highly Recommended. *****+ rwc More

Mr. Evan showed his professional service as usual in timely manner. This is my second time service for my car. The quality of work and friendliness are core elements of this dealer. The more I get se timely manner. This is my second time service for my car. The quality of work and friendliness are core elements of this dealer. The more I get service, the more my satisfaction goes up in my choice :TT Audi 2010. Plus Mr. Evan's million-dollar simile is an asset of his service. More

I drop by to get regular service for 5,000 miles, my TT 2010. Mr. Evan Singham was very professional and nicely washed my car at the end. I've been experienced the best service since purchasing my car. 2010. Mr. Evan Singham was very professional and nicely washed my car at the end. I've been experienced the best service since purchasing my car. The team of service did demonstrate their collaborative work well. Thanks for hard work. More

STAY AWAY ! read other reviews besides dealerrater.com?? - ? - 2010-05-26 ?I wrote a review recently which highlighted the extremely poor and dissatisfactory service that i recieved by Evan in the service - ? - 2010-05-26 ?I wrote a review recently which highlighted the extremely poor and dissatisfactory service that i recieved by Evan in the service department at audi. The less than positivereview, along with the other reviews on google that highlighted the preferrential service the sales and service assocites give to some customers vs others , have mysteriously disappeared. ? ?I took my business to audi of annapolis and audi of annapolis was excellent . Instead of addressing the practices of the dealership this dealership has chosen to erase all the bad reviews. ? ?THINK TWICE BEFORE PURCHASING FROM AUDI OF SILVER SPRING ...GO ELSEWHERE ..dont be fooled by new builidng..service is deplorable.  ? More

Mr. Tom has been doing great job for customer service with his professional manner. I visited Tischer to know better the feature of my car. Today also he was kind and nice enough to explain the detail fe with his professional manner. I visited Tischer to know better the feature of my car. Today also he was kind and nice enough to explain the detail feature of my TT. It was another nice experience from him. More

I had chance to get an environmental protection service for my new car. My sales person, Mr. Schweiss, shows consistent professional and kind manner. His nice service and smile makes me comfortable. I c for my new car. My sales person, Mr. Schweiss, shows consistent professional and kind manner. His nice service and smile makes me comfortable. I can trust his management quality and excellent communication skills among the team members. More

My wife and I have been going to Tischer Audi (MileOne) for 30 years. In today's market place finding a business that consistently provides high quality service is nearly impossible or at least it seems to for 30 years. In today's market place finding a business that consistently provides high quality service is nearly impossible or at least it seems to be the exception. While the service staff at Tischer Audi has changed over the years one thing has not and that is their professionalism, attention to, and care for customer needs, quality of service, and they get consistently high marks for their excellent workmanship. No one is perfect but in our opinion, Tischer Audi MileOne is among the best dealership for service. You can buy a car just about anywhere these days but when it comes time to have your car serviced, for our money, no one does it better than Tischer MileOne. P.S George Ayoub is our service rep for our Audi and Porsche. In our book, George gets the highest marks for the genuine care he provides his customers. He always exceeds our expectations! Bruce & Laurie More

After purchasing my Audi TT at Tischer Audi in Silver Spring, MD, I decided to take my car there for regular service because of the positive experience I had buying the car. Since then, I've continued to Spring, MD, I decided to take my car there for regular service because of the positive experience I had buying the car. Since then, I've continued to go to Tischer to service my Audi, even though I live in Virginia, due to the outstanding service and professional attention I have receive there. The service staff are VERY knowledgeable and have been excellent at diagnosing and addressing any issues that have come up with this car. Recently, they accurately and quickly identified the problem with a headlight that functioned intermittently. I was able to get an appointment quickly and have repairs completed smoothly and at a reasonable price. i was offered a loaner car to use while repairs were completed which was very convenient. In addition to the excellent repair work, I have been extremely satisfied with my service advisor at Tischer Audi, Rai Pollard. He knows these cars very well and has been incredibly helpful in advising me on the care of my car. He maintains regular communication to update me on the status of my repairs and has been a pleasure to work with. In sum, I continue to drive out of my way to take my Audi to Tischer for service because of the excellent service and staff there. More