Audi Silver Spring - Service Center

I purchased a preowned Audi Q5 6 months ago and I've gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the proble gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the problem, they can't fix it and my only option is to go to a "third party" outside of Audi to have it fixed. Although I like the vehicle, I'm pretty sure that I won't get another Audi if this is the norm. I'm hopeful that any other issues can be fixed as they arise as the Q5 ages. There's no option to choose "maybe" for returning to this service center so I checked yes in hopes of any other issues being taken care of. I'm already considering a Porsche Cayenne bcause I'm sure the speakers don't vibrate. More

Dealership and its employees are on of the Best I have ever dealt with...Would recommend They have been very accommodating from sales to Service ever dealt with...Would recommend They have been very accommodating from sales to Service More

George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every employee of Silver Spring Audi Service Department for the wonderful treatment I received after my recent repairs to my Audi Q7. I have never had such fine service from an an Audi Service Department. THe other one I dealt with prior to yours was Audi of Rockville. Their staff were rude, incompetent, and not helpful at all. Thank you for doing superior work on my "tank". You are THE BEST! The entire process from beginning to end, was handled in the most professional and courteous manner that I have ever experienced. My car was more beautiful when you finished it than when I originally bought it! This is a letter of appreciation in regards to the way my Audi Q7 was taken care of. The customer service shown to me by you and your staff is remarkable. I truly believe that it is a statement of character of yourself and every person who works at your place of business. In fact it is a style of business that should be adopted by everyone I will continue to recommend my family, friends, and clients to use your business. I have one word that best describes your company and all of your employees, IMPRESSIVE!! You provide excellent customer service. Also, all of your office workers were so kind and helpful. You have a great establishment that provides superior overall service. This shines in your employees; they pride themselves in their work. You have a great team and please let them know. This is a letter of complete gratitude. From the initial contact, you gave me peace of mind that my Q7 would be taken care of. You and your staff delivered excellent customer service from that day forward. Thanks for the great job on the repairs. The excellence of the operation is noted, but the extra little things make a big difference. I’ll be sure to let everyone know of the high quality of your work. Your company is #1 in my eyes! I want to thank everyone at Silver Spring Audi Service Department. Everyone went above and beyond what I expected after dealing with the horrific service (or lack thereof) from Audi Rockville. More

I had to visit this place for 15,000 miles checkup of my TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice job. More

Customer Service was great, the service advisor kept me well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service d well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service dept advised to replace the water pump with a new and better one, it was still under warranty. More

The service and personality of this dealership made me feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the peopl feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the people that I know who own an AUDI to have a working relationship with AUDI of Silver Spring. More

I am new to DC, and was looking to have some minor service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, and unwilling to take me on short notice. Luckily, I was able to reach Service Consultant Evan Singham at Silver Spring Audi, who told me to come in immediately as they would fit me in. Upon arriving, Asst. Service Manager George Ayoub greeted me and worked to make sure he understood exactly what needed to be done. Both George and Evan had excellent "customer first" service mentality that made me announce to the entire showroom "Silver Spring Audi is like the Ritz-Carlton of Audi Dealerships." Within an hour of arriving, both of my issues had been resolved, and they even hand-washed my car for me. For all those looking for the crème de la crème of Audi Service teams, look no further--Silver Spring Audi is it. In conclusion, I've found my new Audi Dealership in DC and I look forward to taking my A5 in for my 5,000 mile tune-up soon. Thanks Evan and George! More