Audi Silver Spring - Service Center

George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every employee of Silver Spring Audi Service Department for the wonderful treatment I received after my recent repairs to my Audi Q7. I have never had such fine service from an an Audi Service Department. THe other one I dealt with prior to yours was Audi of Rockville. Their staff were rude, incompetent, and not helpful at all. Thank you for doing superior work on my "tank". You are THE BEST! The entire process from beginning to end, was handled in the most professional and courteous manner that I have ever experienced. My car was more beautiful when you finished it than when I originally bought it! This is a letter of appreciation in regards to the way my Audi Q7 was taken care of. The customer service shown to me by you and your staff is remarkable. I truly believe that it is a statement of character of yourself and every person who works at your place of business. In fact it is a style of business that should be adopted by everyone I will continue to recommend my family, friends, and clients to use your business. I have one word that best describes your company and all of your employees, IMPRESSIVE!! You provide excellent customer service. Also, all of your office workers were so kind and helpful. You have a great establishment that provides superior overall service. This shines in your employees; they pride themselves in their work. You have a great team and please let them know. This is a letter of complete gratitude. From the initial contact, you gave me peace of mind that my Q7 would be taken care of. You and your staff delivered excellent customer service from that day forward. Thanks for the great job on the repairs. The excellence of the operation is noted, but the extra little things make a big difference. I’ll be sure to let everyone know of the high quality of your work. Your company is #1 in my eyes! I want to thank everyone at Silver Spring Audi Service Department. Everyone went above and beyond what I expected after dealing with the horrific service (or lack thereof) from Audi Rockville. More

I had to visit this place for 15,000 miles checkup of my TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice job. More

Customer Service was great, the service advisor kept me well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service d well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service dept advised to replace the water pump with a new and better one, it was still under warranty. More

The service and personality of this dealership made me feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the peopl feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the people that I know who own an AUDI to have a working relationship with AUDI of Silver Spring. More

I am new to DC, and was looking to have some minor service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, and unwilling to take me on short notice. Luckily, I was able to reach Service Consultant Evan Singham at Silver Spring Audi, who told me to come in immediately as they would fit me in. Upon arriving, Asst. Service Manager George Ayoub greeted me and worked to make sure he understood exactly what needed to be done. Both George and Evan had excellent "customer first" service mentality that made me announce to the entire showroom "Silver Spring Audi is like the Ritz-Carlton of Audi Dealerships." Within an hour of arriving, both of my issues had been resolved, and they even hand-washed my car for me. For all those looking for the crème de la crème of Audi Service teams, look no further--Silver Spring Audi is it. In conclusion, I've found my new Audi Dealership in DC and I look forward to taking my A5 in for my 5,000 mile tune-up soon. Thanks Evan and George! More

Having had a great experience buying my A5 convertible this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), my 5,000 mile service was due. I live and work and Virginia, so Silver Spring is not exactly "on the way," but one afternoon last week I found myself scheduled to visit a convalescent client at 2:00 p.m. in her home in Silver Spring. At 12:45, I walk into the dealer (unannounced--didn't call ahead) and ask, "I know this is an unfair question and the answer's probably 'no,' but is there any way I can leave my Audi here for its 5K mile service, borrow one of your cars for the afternoon, come back at 4:00 and pick it up?" The guy behind the desk--Aaron--just smiles and says "no problem." Ten minutes later he's got all the paperwork ready, I sign my name four times, and I hand over the keys. "They're bringing out a Q5 for you; it will be a couple minutes because they wanted to fill it up for you first." I get nervous because I assume "a couple minutes" is going to be half-an-hour. Meanwhile I see my car going into the service bay. But a minute-thirty later, a spotless Q5 pulls up. I take the loaner to lunch, see my client and come back at 4:00. As I get out of the loaner car, they're opening the door for me with "Welcome back Mr. Collins, how was your appointment?" Within five minutes I've been briefed on the service, I'm back in my own car, ready to fight traffic. In a world where "customer service" has become a string of 800 numbers and "cant get there from here" excuses, I was blown away. I was amazed by the buying experience here, but the service has me babbling in euphoria. And as I tried to express my heartfelt thanks and amazement to them, they just casually said "that's what we're here for" like it was just business as usual. These guys are amazing. I can't recommend them highly enough. More

I recently moved here from NJ and was looking for an honest, reliable Audi dealership for my Audi needs. Audi Silver Spring is the closest to my home so I decided to give them a try. From the moment I w honest, reliable Audi dealership for my Audi needs. Audi Silver Spring is the closest to my home so I decided to give them a try. From the moment I walked in, the customer service was exceptional. Aaron was my service advisor and was extremely courteous and great to work with. He kept me informed during the entire service process and made the experience a very positive one. This service department is top notch and is made up of a great team of individuals. It's obvious that customer satisfaction is important to them, so I will be happy to return here for all of my Audi needs. More

Working with Aaron Klimchuk during my service experience was a pleasure. Previously, I had worked with the Audi dealership in Arlington VA and experienced terrible service, this was definitely not the case was a pleasure. Previously, I had worked with the Audi dealership in Arlington VA and experienced terrible service, this was definitely not the case with Audi of Silver Springs. Further I had a problem with the starting of my car which I had mentioned to my service advisor in Arlington VA and it was not taken care of, this time around I explained the problem to Aaron and he fixed it to my satisfaction. I would defintely recommend Aaron Klimchuk and Audi of Silver Springs to anybody who is in need of service on their Audi. More

This was the best service experience I have ever had. My car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even deliver car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even delivered my vehicle to me when work was complete. I am very please with the way they treat their customers. I would recommend Audi Silver Spring to everyone. More

We purchased our Audi from this dealership. My first experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated contact concerning the reasons for the delay. When the car was finally returned four days later, it had not been cleaned. In contrast, this was our second experience, and it was hard to believe it was the same dealership. The service technician we dealt with this time addressed all of our issues, and was as responsive and courteous as I could have ever imagined. The 5,000 mile service was done in about 1.5 hours (faster than I expected) and my waiting in the service area was pleasant. Based upon this experience, I will continue to use this dealership for our ongoing service needs. One thing to keep in mind: this dealership does not offer all services on Saturdays. For example, bodywork including minor touchups, cannot be done on Saturdays. But this is a minor point. More