Audi Silver Spring - Service Center

Service department Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at a later service. He kept me updated on the progress of the car throughout the day. Car was done as requested and cleaned and vacuumed and ready to go when I arrived. Text message updates were helpful. More

Excellent service team Came in for service on my S8 and Evan Singham took care of all my needs and got me all taken care of in a very timely manor. I will definitely be back Came in for service on my S8 and Evan Singham took care of all my needs and got me all taken care of in a very timely manor. I will definitely be back to see Evan and his team. Job well done guys. Thank you More

Had an issue and Evan corrected it fast I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a c I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a call from Evan the Service Manager. He apologized for the service I received and promised to correct it. He ordered the parts needed, got me in immediately after the parts came in and my car was fixed at no additional cost to me. This is a very nice dealership, very clean and all of the employees are friendly and professional. I will definitely return here for service and sales. Thanks Evan. More

Best Audi in the DMV I've been to a lot of Audi dealership in the DMV and so far Audi of silver spring is my favorite one. Staffs are knowledgeable and friendly, Getting y I've been to a lot of Audi dealership in the DMV and so far Audi of silver spring is my favorite one. Staffs are knowledgeable and friendly, Getting your car serviced is a breeze, Techs are smart and will educate you. The manager is such a cool dude and really made me feel welcome. My overall experience was fun and satisfying. More

Very helpful and friendly Customer friendly. The salespeople go out of their way to be helpful. Even when the purchase is over (a month ago) the salespeople especially Haley we Customer friendly. The salespeople go out of their way to be helpful. Even when the purchase is over (a month ago) the salespeople especially Haley welcome you back to explain things you might not know about your new car. I find this very comforting since I myself have trouble with all of the computer gadgets More

Liars I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k serv I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k service), I booked online for a loaner car as well and booked my appointment for 3:40 so that i could leave the car and go home before the peak traffic. At the dealership, the service guy just asked me if i would like to wait or have the loaner car. I said i would like the loaner car and everything went well and he took me to another lady who usually worked with me in getting the loaner car arranged. After she took my DL and other stuff she said she is going to get the car for me. After a short wait, the service guy came back and said they do not have the car since it was not returned by the customer and if i would like to wait. I said i would like to beat the traffic so he said he will see what he can do. Then the woman arrived and told me that they do not have give loaner cars for safety recalls. I said when i booked the appointment the website allowed me. She then said they do follow up call and they would have let me known. I said i did not receive any but a confirmation email which again confirmed a loaner car. she then went about saying they left me a voicemail which was a lie for i checked my voicemails and there was none. meanwhile, the service guy moved my car and came back and told me that the wait time is 30 mins. and the woman said i would have to wait. I would have gladly waited had just told me that they couldn't have a loaner which they first did. But, they went around lying that they do not loan a car and made me wait. I just couldnt take it when she blatantly lied that they left me a voicemail. I have an Infiniti and just a week before this, I went to JBA for a minor service and asked for a loaner. The guy there told me it would just take an hour. I said i dont like to wait and they happily gave me a loaner!!! I am not doing business with the Audi guys anymore. More

Outstanding Experience I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron K I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron Klimchuk and he always provided me with professional attention and remarkable follow-through. Aaron was so excellent that he got promoted to Audi corporate services. Man I wish he was still at Audi Silver Spring (the best Audi dealership in the DC metro area)! More

S5,R8 Experience Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (ser Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (service) and Scott Veneziani (now with Porsche sales). More