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Audi Silver Spring - Service Center
Silver Spring, MD
284 Reviews
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284 Reviews of Audi Silver Spring - Service Center
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September 06, 2015
Outstanding Experience I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron K I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron Klimchuk and he always provided me with professional attention and remarkable follow-through. Aaron was so excellent that he got promoted to Audi corporate services. Man I wish he was still at Audi Silver Spring (the best Audi dealership in the DC metro area)! More
by B4Driver
Employees Worked With
Aaron Klimchuck
August 18, 2015
S5,R8 Experience Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (ser Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (service) and Scott Veneziani (now with Porsche sales). More
by Kathy and Mike Brown
Employees Worked With
Jim Gordon, Scott Veneziani and Diego Minda (excellent to work with), Phillip Lozano, Aaron Klimchuck
January 13, 2015
My Silver Spring BMW Advisor is Amazing The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the highest level of professionalism. I always feel as though Thomas is treating my vehicle as he would his own. Although I purchased my vehicle from another local dealer, I chose to have all of maintenance done at BMW of Silver Spring because I know that Thomas is going to provide the best possible service and oversight. Thank you Mr. Grant More
by swilliams804
Employees Worked With
Thomas Grant
March 10, 2014
I purchased my Audi from Silver Spring, but I live in Lorton. At first I took my car to them for service, but the distance (45 min to 1 hour) was becoming an inconvienence. So I decided to go to a clos Lorton. At first I took my car to them for service, but the distance (45 min to 1 hour) was becoming an inconvienence. So I decided to go to a closer Audi dealership. The same dealership that I chose not to buy my Audi from because they were too pushy. But being that I was only going for service, I figured I would be safe. WRONG! I took my car to the Arlington dealership on 2 occasions. For various reasons, I have chosen not to go back to them and take that hike to Maryland! Each experience with the Silver Spring Audi dealership has been awesome. In particular are Evan, Cragg and Aaron. Those guys are always so nice and helpful. They never pressure me about anything. I am greeted by name as soon as I pull into the service center. I have no hassles with getting a loaner or anything. I have a warranty on my car and I have no issues with whats covered and whats not covered. With Arlington, there was always and issue of "maybe" its not covered. That is not a good feeling to take your car to a dealership, knowing you have a warranty, for the dealer to tell you "maybe". Silver Spring has never said this to me, they inform me immediately of any out of pocket expenses. Which so far, has been none :-) I do not mind my 45 minute drive to Maryland anymore. Its worth the treatment and expertise of the Service Department at Audi Silver Spring! More
by grayscott74
Employees Worked With
Evan, Cragg and Aaron
January 19, 2014
I purchased a preowned Audi Q5 6 months ago and I've gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the proble gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the problem, they can't fix it and my only option is to go to a "third party" outside of Audi to have it fixed. Although I like the vehicle, I'm pretty sure that I won't get another Audi if this is the norm. I'm hopeful that any other issues can be fixed as they arise as the Q5 ages. There's no option to choose "maybe" for returning to this service center so I checked yes in hopes of any other issues being taken care of. I'm already considering a Porsche Cayenne bcause I'm sure the speakers don't vibrate. More
by knichcicksAudiQ5
Employees Worked With
I don't remember the service manager's name
January 12, 2014
Dealership and its employees are on of the Best I have ever dealt with...Would recommend They have been very accommodating from sales to Service ever dealt with...Would recommend They have been very accommodating from sales to Service More
by msbandler
Employees Worked With
Thomas Scheiss and Craig (service) Mike D(sales manager)
July 16, 2012
Set a service appointment and dropped my 2011 Q5 3.2 off at 7:30 am for a 10:30 am 25K oil change - service (pre-paid).... dealer did not get to the car till 1 - 1:30 pm. Finished it at 3 pm. The service ad at 7:30 am for a 10:30 am 25K oil change - service (pre-paid).... dealer did not get to the car till 1 - 1:30 pm. Finished it at 3 pm. The service advisor called and stated that the car needed front brakes pads and rotors at cost of $905.00. To say the least, this is very early for a car to need this work (blogs on line state that there is a premature brake wear issue with 2011 Q5's - will contact AudiUSA Headquarters in Herndon, Va to address this issue.) and the price is very high(most dealers are $700). I did some more research and this dealer has a current $100 coupon on line for brake pads-rotors that was not offered to me at the time of the quote. Had a Maryland State Certified Inspection Station look at them today and they stated that I have 5-7K more miles on them. Note:warning light did not go on nor any brake noise. My 2006 BMW mechanic that he would do the job with Audi OEM parts for $467+ tax-just about 1/2 the price quoted. More
by Chipman54
Employees Worked With
Phil Lozano, Phillip Lozano
October 29, 2011
George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every employee of Silver Spring Audi Service Department for the wonderful treatment I received after my recent repairs to my Audi Q7. I have never had such fine service from an an Audi Service Department. THe other one I dealt with prior to yours was Audi of Rockville. Their staff were rude, incompetent, and not helpful at all. Thank you for doing superior work on my "tank". You are THE BEST! The entire process from beginning to end, was handled in the most professional and courteous manner that I have ever experienced. My car was more beautiful when you finished it than when I originally bought it! This is a letter of appreciation in regards to the way my Audi Q7 was taken care of. The customer service shown to me by you and your staff is remarkable. I truly believe that it is a statement of character of yourself and every person who works at your place of business. In fact it is a style of business that should be adopted by everyone I will continue to recommend my family, friends, and clients to use your business. I have one word that best describes your company and all of your employees, IMPRESSIVE!! You provide excellent customer service. Also, all of your office workers were so kind and helpful. You have a great establishment that provides superior overall service. This shines in your employees; they pride themselves in their work. You have a great team and please let them know. This is a letter of complete gratitude. From the initial contact, you gave me peace of mind that my Q7 would be taken care of. You and your staff delivered excellent customer service from that day forward. Thanks for the great job on the repairs. The excellence of the operation is noted, but the extra little things make a big difference. I’ll be sure to let everyone know of the high quality of your work. Your company is #1 in my eyes! I want to thank everyone at Silver Spring Audi Service Department. Everyone went above and beyond what I expected after dealing with the horrific service (or lack thereof) from Audi Rockville. More
by johnnylongmcse
Employees Worked With
George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham, Aaron Klimchuck
June 21, 2011
I had to visit this place for 15,000 miles checkup of my TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice TT at 5/28/2011. Mr. Klimchuk fully served me with kindness and friendly manner. I see the professionalism from this place. I appreciate your nice job. More
by Dolphine1971
Employees Worked With
Aaron Klimchuk, Aaron Klimchuck
April 14, 2011
Customer Service was great, the service advisor kept me well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service d well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service dept advised to replace the water pump with a new and better one, it was still under warranty. More
by joycenel
Employees Worked With
Phil Lozano, Phillip Lozano
