Audi Silver Spring - Service Center

Liars I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k serv I booked online for a safety recall service appointment. Since I did not know how long it would take (they normally take a day for the 12 mos/10k service), I booked online for a loaner car as well and booked my appointment for 3:40 so that i could leave the car and go home before the peak traffic. At the dealership, the service guy just asked me if i would like to wait or have the loaner car. I said i would like the loaner car and everything went well and he took me to another lady who usually worked with me in getting the loaner car arranged. After she took my DL and other stuff she said she is going to get the car for me. After a short wait, the service guy came back and said they do not have the car since it was not returned by the customer and if i would like to wait. I said i would like to beat the traffic so he said he will see what he can do. Then the woman arrived and told me that they do not have give loaner cars for safety recalls. I said when i booked the appointment the website allowed me. She then said they do follow up call and they would have let me known. I said i did not receive any but a confirmation email which again confirmed a loaner car. she then went about saying they left me a voicemail which was a lie for i checked my voicemails and there was none. meanwhile, the service guy moved my car and came back and told me that the wait time is 30 mins. and the woman said i would have to wait. I would have gladly waited had just told me that they couldn't have a loaner which they first did. But, they went around lying that they do not loan a car and made me wait. I just couldnt take it when she blatantly lied that they left me a voicemail. I have an Infiniti and just a week before this, I went to JBA for a minor service and asked for a loaner. The guy there told me it would just take an hour. I said i dont like to wait and they happily gave me a loaner!!! I am not doing business with the Audi guys anymore. More

Outstanding Experience I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron K I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron Klimchuk and he always provided me with professional attention and remarkable follow-through. Aaron was so excellent that he got promoted to Audi corporate services. Man I wish he was still at Audi Silver Spring (the best Audi dealership in the DC metro area)! More

S5,R8 Experience Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (ser Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (service) and Scott Veneziani (now with Porsche sales). More

My Silver Spring BMW Advisor is Amazing The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the highest level of professionalism. I always feel as though Thomas is treating my vehicle as he would his own. Although I purchased my vehicle from another local dealer, I chose to have all of maintenance done at BMW of Silver Spring because I know that Thomas is going to provide the best possible service and oversight. Thank you Mr. Grant More

I purchased my Audi from Silver Spring, but I live in Lorton. At first I took my car to them for service, but the distance (45 min to 1 hour) was becoming an inconvienence. So I decided to go to a clos Lorton. At first I took my car to them for service, but the distance (45 min to 1 hour) was becoming an inconvienence. So I decided to go to a closer Audi dealership. The same dealership that I chose not to buy my Audi from because they were too pushy. But being that I was only going for service, I figured I would be safe. WRONG! I took my car to the Arlington dealership on 2 occasions. For various reasons, I have chosen not to go back to them and take that hike to Maryland! Each experience with the Silver Spring Audi dealership has been awesome. In particular are Evan, Cragg and Aaron. Those guys are always so nice and helpful. They never pressure me about anything. I am greeted by name as soon as I pull into the service center. I have no hassles with getting a loaner or anything. I have a warranty on my car and I have no issues with whats covered and whats not covered. With Arlington, there was always and issue of "maybe" its not covered. That is not a good feeling to take your car to a dealership, knowing you have a warranty, for the dealer to tell you "maybe". Silver Spring has never said this to me, they inform me immediately of any out of pocket expenses. Which so far, has been none :-) I do not mind my 45 minute drive to Maryland anymore. Its worth the treatment and expertise of the Service Department at Audi Silver Spring! More

Set a service appointment and dropped my 2011 Q5 3.2 off at 7:30 am for a 10:30 am 25K oil change - service (pre-paid).... dealer did not get to the car till 1 - 1:30 pm. Finished it at 3 pm. The service ad at 7:30 am for a 10:30 am 25K oil change - service (pre-paid).... dealer did not get to the car till 1 - 1:30 pm. Finished it at 3 pm. The service advisor called and stated that the car needed front brakes pads and rotors at cost of $905.00. To say the least, this is very early for a car to need this work (blogs on line state that there is a premature brake wear issue with 2011 Q5's - will contact AudiUSA Headquarters in Herndon, Va to address this issue.) and the price is very high(most dealers are $700). I did some more research and this dealer has a current $100 coupon on line for brake pads-rotors that was not offered to me at the time of the quote. Had a Maryland State Certified Inspection Station look at them today and they stated that I have 5-7K more miles on them. Note:warning light did not go on nor any brake noise. My 2006 BMW mechanic that he would do the job with Audi OEM parts for $467+ tax-just about 1/2 the price quoted. More