Audi Silver Spring - Service Center

Always exceptional+proactive service from Evan and Dimitria My expectations are continually exceeded when working with Evan and Dimitria. Their entire service team is top notch as well. Great communication skil My expectations are continually exceeded when working with Evan and Dimitria. Their entire service team is top notch as well. Great communication skills and always work to wow the customer. More

Fantastic Sunil was excellent to work with really knows what he’s talking about. Came in for a simple oil change but also let me know about the life span of my Sunil was excellent to work with really knows what he’s talking about. Came in for a simple oil change but also let me know about the life span of my tires and brakes, Sunil you are awesome good service 12/10 More

Truly felt like my best interest was considered Sunil was nothing short of amazing came in for an oil change on my A4 and the entire process was smooth and effective he let me know the additional wo Sunil was nothing short of amazing came in for an oil change on my A4 and the entire process was smooth and effective he let me know the additional work my vehicle needed and never pressured me into anything. With him it felt like best interest was taken into heavy consideration. THANK YOU SUNIL!! More

Amazing service I was recommended by a friend to come here and get service on my Audi s4. I was greeted by Sunil and got started on my car right away. He was very kno I was recommended by a friend to come here and get service on my Audi s4. I was greeted by Sunil and got started on my car right away. He was very knowledgeable on the car and answered any and all questions I had. Got my service done quickly and also had some things checked out the Sunil had pointed out. I will definitely be returning for future service and future car purchases. More

Audi SS Service Department is Miles above the rest Came in after a very serious tire blowout. Not only did I have a bent rim, but Audi found 3 more bent rims on the car. Dimitra was diligent and helped Came in after a very serious tire blowout. Not only did I have a bent rim, but Audi found 3 more bent rims on the car. Dimitra was diligent and helped make sure that my warranty on my vehicle covered it. She saved me over $2000.00 and it reempnasized the fact that Audi SS is committed to ensuring that their customers feel appreciated and taken care of in times of distress like this. Brittany was a consummate professional and so very helpful. Whenever I need to have my vehicle serviced she takes great care of me and makes sure that I want for nothing. She made sure that I had a replacement vehicle loaner as soon as I arrived so that I didn’t have to wait. Overall, Evan S and his Audi SS Service department are amazing. 2 of these great people who I was fortunate enough to work with were Dimitra and Brittany. Make sure when you go there, ask for them. Regards, Mario C. More

Amazing Service We drive all the way from Reston to Silver spring for service. The service crew is amazing and one special advisor is by far the best of the best. Dim We drive all the way from Reston to Silver spring for service. The service crew is amazing and one special advisor is by far the best of the best. Dimitra is charismatic and up to date on product knowledge. i recommend her to all my Friends and family with Audi’s. Thank you Dimitra!! More

Very satisfied! I was very satisfied with the work that was done on my Audi A3 ! Worked with Dimitra Who kept me updated at all times. thank you ! I was very satisfied with the work that was done on my Audi A3 ! Worked with Dimitra Who kept me updated at all times. thank you ! More

Audi Q5 Navigation system not working Let me start by saying, I am a new owner of Audi Q5, a 2018 pre-owned vehicle I bought from another dealer in Virginia a few weeks ago. My Navigation Let me start by saying, I am a new owner of Audi Q5, a 2018 pre-owned vehicle I bought from another dealer in Virginia a few weeks ago. My Navigation System (MMI) went completely off. The soft reboot method mentioned in the Audi Manuals were not working. As the dealer I purchased was gracious and wanted me to stop by, I did not have the time to drive all the way over there. In desperation as the weekend travel was approaching, I reached out to MJ ( Meredith Alex) who had been trying to sell me an Q5 from Silver Spring Aud ( I did not buy as the white color available was not my first choice in color). However, MJ asked me to stop by with my car and that she could have her service advisor Sunil take a look and see if it could be fixed. Friday, I drove over during lunch. The Service desk was really warm, asked me how they could help. They quickly got Sunil to take a look at my SUV. Sunil was the real deal, smart, proficient, he took charge, He asked me to be seated while he worked out a way to squeeze me into the workshop. Diagnosed the issue and fixed it and had the SUV back to me working in 20 minutes while I waited. Sunil then allayed a few other fears I had of sounds when I first accelerated as the ABS kicking in etc... All in all for someone who lost the sale to another dealer, MJ and Sunil made me feel like their best customer. Hats off to these two! I am glad I purchased an Audi and I dont have to feel that I have to go the dealer I bought. Keep up the good work Silver Spring Audi. More

Professional and courteous Very pleasant and comfortable. Professional service and very knowledgeable. Parts were in stock and did not have to wait too long. The vehicle was giv Very pleasant and comfortable. Professional service and very knowledgeable. Parts were in stock and did not have to wait too long. The vehicle was given back washed and vacuumed. Very satisfied! More

Awesome customer service Excellent and courteous service. Went out of yhe way to make sure i was updated. Found a way to arrange a rental at last minute. Excellent and courteous service. Went out of yhe way to make sure i was updated. Found a way to arrange a rental at last minute. More