Audi Silver Spring - Service Center

Um Did You Forget Me? Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Silver Spring location. Upon my 1st visit I ordered a repair for a door ding and touch up paint, which I paid for that day. Regarding the requested repair to the door ding, my rep said she'd have to coordinate it with the rep who travels to their location on certain days to do such repairs. She said she would reach out to him and call me back with a day and time. I had to call her multiple times over the next few weeks to get a date because she never called me to arrange it. So the door ding was eventually fixed. Here we are in April though, I've been there 3x now, and still no paint to touch up where they fixed my door ding. Let's talk about this 3rd time there, which was this week. I had a recall on my car and made an appointment to drop off my vehicle and I reserved a loaner car. I was running behind and called to let them know I would be about 45 minutes late and not to give away my car. I was put on a long hold and told they'd make an exception this time but they only hold loaners for 30 minutes. REALLY??? I wasn't a no show, I called you to let you know I was in route so you'd give away my RESERVED loaner...Why Exactly? Anyway, upon arrival I couldn't locate my drivers license. I left it in my other wallet in my other car. They would not allow me to have a loaner though I had a photo of my license that I keep on my phone in case I ever lost my ID I'd at least know my license#. Ok. so, I get they wouldn't give me a loaner with only a picture of my license; HOWEVER, they offered to bring a loaner to my home the next day and take my car with them back to the dealer. Well that was Monday and today is Thursday. Hence, the title to this review "Um Did You Forget Me?" They lost ALL future business from me. And if you're reading this, credit me back for the paint that I never received. Note: Dimitra is my assigned Service Manager and who I ordered the paint through. Peter is the Service Manager that was helping me when I went in this week and who offered to deliver a loaner car to me the next day. 2 Employees while both very personable while there gave me 2 Experiences that have left me very unimpressed with overall customer service, especially for a luxury brand. More

Great Experience, Environment, and People Audi of Silver Spring has been one of the few dealerships I will bring my car into for service. I had the second service due and a few concerns for my Audi of Silver Spring has been one of the few dealerships I will bring my car into for service. I had the second service due and a few concerns for my vehicle. Julie was extremely accommodating and took care of all my needs. The entire staff of the service department is great and they make you feel like family. Brittany is always ready to help and will get you pointed in the right direction, highly recommended More

Recommended replacement tires Dimitra the service advisor was extremely helpful during my 25k service. After securing a service contract with the help of Dimitra, the service tech Dimitra the service advisor was extremely helpful during my 25k service. After securing a service contract with the help of Dimitra, the service tech identified the summer tires needed replacement. Dimitra made several recommendations for replacement and provided a dealer discount for the tires. Can’t say enough about the service and operations. Thanks Dimitra!! More

A top notch Service Consultant I always look forward to working with Dimitra when I bring my Audi Q5 in for service. She is always helpful and very knowledgable about service and m I always look forward to working with Dimitra when I bring my Audi Q5 in for service. She is always helpful and very knowledgable about service and my vehicle. She has personally helped several times without calling someone from service because she is so familiar with the product. Audi Silver Spring should be very proud to have a very diligent and dedicated employee as Dimitra . Dimitra, keep up the great work! I look forward to working with you on my next visit! More

Excellent Service Purchased my Audi new at another dealership, but have been bringing it to Audi Silver Spring for the past four plus years because of the excellent ser Purchased my Audi new at another dealership, but have been bringing it to Audi Silver Spring for the past four plus years because of the excellent service. Never once have I had to bring the vehicle back because repairs were not done correctly the first time. The service staff are polite and knowledgeable, and have never tried to talk me into repairs that weren’t necessary. I highly recommend the service department at Audi Silver Spring! More

Great customer service Appreciate Julie Yoo’s great continued customer service. I brought my car in for repair the other day. The issue was identified properly and I really Appreciate Julie Yoo’s great continued customer service. I brought my car in for repair the other day. The issue was identified properly and I really appreciate her attention to detail and customer service driven demeanor. She is a pleasure to work with and I look forward to being a life long Audi consumer! More

Great Customer Service I absolutely loved the service I received at Audi of Silver Spring the staff was so attentive to me as well as warm and welcomed. Julie was great! As I absolutely loved the service I received at Audi of Silver Spring the staff was so attentive to me as well as warm and welcomed. Julie was great! As I was waiting she made small talk and made me feel valued More

Great customer experience When your check engine light comes on, you assume it’s a minor fix. In my case, it turned out to be a major engine issue with coolant leaking into the When your check engine light comes on, you assume it’s a minor fix. In my case, it turned out to be a major engine issue with coolant leaking into the engine harness. This now entailed a major repair cost which I didn’t think based on a car with low mileage and not overused should have happened. With the help of the service department,they were able to work with Audi corporate to help alleviate this. The parts were covered by Audi and the repair was done at a fair price. Evan and Dimitra were great at supporting this issue through Audi. More

Dimitra Anastasopoulos : Top notch! It's always very hard to find good employees that create memorable experiences. Dimitra is not only high skilled but extremely sincere and passionate. It's always very hard to find good employees that create memorable experiences. Dimitra is not only high skilled but extremely sincere and passionate. She exudes the Audi brand and exceeds my expectations of the brand. It doesnt get much better than her! More

Great service Julie was great, she helped me with everything I needed I highly recommend her to anything looking for anything at Audi as a collective . Thanks Julie was great, she helped me with everything I needed I highly recommend her to anything looking for anything at Audi as a collective . Thanks More