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Audi Silver Spring - Service Center
Silver Spring, MD
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Audi Silver Spring - Service Center
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June 27, 2020
On June 19th, I purchased the Audi Q5 and I’m very pleased thus far with the car. On June 26, I experienced trouble with the vehicle not allowing me to put the car in the Drive mode and displayed a w pleased thus far with the car. On June 26, I experienced trouble with the vehicle not allowing me to put the car in the Drive mode and displayed a warming signal to park vehicle. I had car towed to dealer that evening. The next morning at 8:00 am Dimitra A. , service department, called to let me know the car had been driven and assessed-found no warning. Dimitra reviewed with me what she thought was the issue and explained the car was in the PARK emergency mode. Julie, service department, assisted me by FaceTime to try to resolve the problem. I appreciate both ladies dedicated service. More
by lcraig1011
June 25, 2020
Everything was done quicker than expected....and the videos are a great way to illustrate any potential issues with the car. Christian was super responsive videos are a great way to illustrate any potential issues with the car. Christian was super responsive More
by Tlshaw01
Employees Worked With
Christian Fotos-Lawton
June 24, 2020
Alex has made it so easy for me to get my car’s regular service and recall work scheduled and done. He made the appointment, picked up the car and returned it to me. You can’t get better personal service service and recall work scheduled and done. He made the appointment, picked up the car and returned it to me. You can’t get better personal service than that More
by Arl
May 21, 2020
Service department Stopped by Audi Silver Spring for routine oil service and minor issue with my car and Dimitra knew that the service would take longer than expected an Stopped by Audi Silver Spring for routine oil service and minor issue with my car and Dimitra knew that the service would take longer than expected and decided to put me in a loaner. Upon completing service the next day and keeping me abreast by text on all the details Dimitra Anastasopoulous exhibited excellent, informative and courtesy service during my visit. Thank you. More
by Doug Mc
Employees Worked With
April 19, 2020
Excellent customer service and quick service!! I was in and out without appointment! She answered all my questions and gave me great recommendations! Will be back for sure! Ask for julie yoo and out without appointment! She answered all my questions and gave me great recommendations! Will be back for sure! Ask for julie yoo More
by Injaeyoo410
Employees Worked With
March 27, 2020
Great service and returned my car back just the way they found it. Great customer service with ability to take a few business calls if needed. found it. Great customer service with ability to take a few business calls if needed. More
by Antonio poag
March 09, 2020
Very good experience! Dimitra was very informative about the warrant I purchased and was able to assist me with my Audi Q5. I will be back for my next visit! the warrant I purchased and was able to assist me with my Audi Q5. I will be back for my next visit! More
by Bowie
Employees Worked With
February 21, 2020
It was my first experience with the Service Department and I must admit it was great experience. The visit was in response to a recall and the work was completed quickly and efficiently. The Service Repre and I must admit it was great experience. The visit was in response to a recall and the work was completed quickly and efficiently. The Service Representative was courteous and attentive. I will return for future service needs. More
by Tkokolis00
Employees Worked With
Other Employees :
Prashant Paul, Richard Bickers, Christian Fotos-Lawton
February 19, 2020
Christian and Evan have exceeded my expectations. They went above and beyond, took care of the mechanical issues with my AUDI Q7. Will definitely recommend Audi of Silver Spring and most definitely Christ went above and beyond, took care of the mechanical issues with my AUDI Q7. Will definitely recommend Audi of Silver Spring and most definitely Christian and Evan. More
by A.Parhami
