Audi Silver Spring - Service Center

They have a wonderful staff of very helpful individuals who are very personable and responsive. I always feel like I'm a valued customer. who are very personable and responsive. I always feel like I'm a valued customer. More

I have worked with Christian as my service advisor for more than two years. He is extremely professional, most timely in his comprehensive follow up and provides recommendations on the better courses of a more than two years. He is extremely professional, most timely in his comprehensive follow up and provides recommendations on the better courses of action to resolve my concerns and address any challenges with my vehicle. This is my third Audi Q5 and my lifetime dealership. Thank you for your outstanding commitment to customer service. More

The Dimitra (Service) is very helpful, courteous and always pleasant. I’ve been with the dealership since 2014. The reception area and washrooms are also clean. always pleasant. I’ve been with the dealership since 2014. The reception area and washrooms are also clean. More

Top notch service, and a great overall experience. The service department fit me into its schedule and addressed all of my concerns. service department fit me into its schedule and addressed all of my concerns. More

Christian that services customers in the service department , was the best Representative I’ve ever had , with dealing with any car dealership. He was very helpful , very kind & friendly & he made department , was the best Representative I’ve ever had , with dealing with any car dealership. He was very helpful , very kind & friendly & he made sure my needs were met .& now I am very satisfied with the services I’ve experienced . Thanks Christian ! You’re the best !! More

Christian is great! I’ve scheduled all my service appointments with him for the 5 years I’ve had my Audi. He always has a pleasant demeanor and is very knowledgeable and honest. He always takes to th appointments with him for the 5 years I’ve had my Audi. He always has a pleasant demeanor and is very knowledgeable and honest. He always takes to the time to explain any repairs and general maintenance of the car and answer my thousands of questions. Lol More

The Service Department is efficient and professional and friendly. Christian always welcomes me as an old friend. A minor issue is that sometimes it’s difficult to reach the Service Department on the friendly. Christian always welcomes me as an old friend. A minor issue is that sometimes it’s difficult to reach the Service Department on the phone. To avoid delays I communicated with them online and promptly received an appointment. More

I've always enjoyed working with Dimitra @ Audi Silver Spring. She has set up appointments during times when electronic scheduling was impossible. She has helped me trouble shoot problems and triage the Spring. She has set up appointments during times when electronic scheduling was impossible. She has helped me trouble shoot problems and triage them. She has gotten work estimates for me. She is trustworthy and reliable. She is the primary reason I return to Audi Silver Spring for my service needs through the lifetimes of two Audis. More

The staff is always efficient, professional, courteous, honest, personable, and accommodating. It’s always the case. honest, personable, and accommodating. It’s always the case. More

Took my Audi in for service. The service technician unplugs my dashcam power supply. In my dashcam video, the Service Director Evan (off video) points to the dashcam, and the service technician promptl unplugs my dashcam power supply. In my dashcam video, the Service Director Evan (off video) points to the dashcam, and the service technician promptly said yeah, I know how to take care that. Then you see the video/dashcam shake because "B" has unplugged my car's dashcam power supply. They never plugged back in my dashcam's power supply. Not cool and not professional. I don't know why you have something to hide or what. They have never done that before. Dimitra usually handles my service, but she was out that day. More