Audi Silver Spring - Service Center

Our car broke down travelling from NY to DC and Dimitra worked so hard to help us. I wish we could buy our next Audi here worked so hard to help us. I wish we could buy our next Audi here More

Always my # 1 in car service - quality service and 100 % guarantee! Never had a bad day with Audi of Silver Srping. guarantee! Never had a bad day with Audi of Silver Srping. More

Received excellent assistance getting my RS5 serviced after a misfiring engine rendered it unusable and parts were damaged. Dimitra was insanely amazing, she worked exceptionally well at negotiating and after a misfiring engine rendered it unusable and parts were damaged. Dimitra was insanely amazing, she worked exceptionally well at negotiating and coordinating with the warranty company on my behalf getting much of the parts and service covered. It is very clear her work as well as the techs got me my car back in absolutely perfect shape in a very reasonable amount of time and cost. This was an insanely stressful event for me. To have my car break down needing so much service really racked my mind, but Dimitra kept me informed along the way of everything needing to be done and being done to fix my vehicle, especially when the technicians found additional work with my camshaft that was needed. I'm truly happy to have trusted the team at Audi Silver Spring with my vehicle. More

Audi Silver Spring and staff are absolutely awesome! The customer service is phenomenal. My service representative, Dimitra Carey, was warm, kind, accommodating, attentive, and professional. She communi The customer service is phenomenal. My service representative, Dimitra Carey, was warm, kind, accommodating, attentive, and professional. She communicated the process, answered my questions, and checked me in all while treating me like a valued customer. I love that she heard me and addressed my concerns all while reassuring me that I would be taken care of. The technology used is awesome and I was able to get a diagnostic video report fast. The service technician's communication was clear and I understood the situation. I was able to approve the service and get updates via text. I made the mistake of taking my car somewhere cheaper to get work done, but it was not worth it. The quality of care I received at Audi Silver Spring is well worth every dollar spent. I love my Q5 and my peace of mind which is why the only place I will take it to is Audi Silver Spring! More

My 2017 Audi A4 just had another excellent service at Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, a Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, and the entire staff is courteous and respectful. Thankyou! More

Cragg is the best Service Consultant I have worked with for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I hav for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I have been to a few Audi Service Departments, and Audi Silver Spring is my go-to now. More

A++ for excellent service rendered at this dealership. I live about 50+ miles away in Virginia but I think I will start coming to this dealership more often for all my service needs. I came in for a volun I live about 50+ miles away in Virginia but I think I will start coming to this dealership more often for all my service needs. I came in for a voluntary software update and they managed to get me in WITHIN an hour of when I called whereas the other dealerships closer to me wanted me to schedule appointments for other days further out. During the software updates, the vehicle decided to misbehave but the Technician, I believe his name is Ricardo, persistently tried every trick in the book until it finally worked after 3 days. I appreciate his persistence. I also really appreciate the Service Advisor, Dimitra, who kept me updated every single day at multiple times in the day through their Audi text message software. I also appreciate how she accurately relayed my concerns to the tech Ricardo who also took them into consideration despite also working with Audi Techline who were helping him as Dimitra told me. Overall, I'm very satisfied with the service as I know other Audi dealerships are NOT as communicate and ESPECIALLY PROMPT with updating customers at every stage of fixing an issue in my experience over the past 5 years of owning this car. I will definitely be coming back here for all my further services. Thank you again guys. More

This is the best service experience. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. More

MJ was a tremendous help to me w/ an issue I was having w/ the My Audi app and a key that was not working -- even though I did not purchase the car from her. She was extremely knowledgeable and a pleasure w/ the My Audi app and a key that was not working -- even though I did not purchase the car from her. She was extremely knowledgeable and a pleasure to work with. I will go straight to MJ for my next Audi purchase. More

Audi of silver spring was the best experience since I purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and the staff was great she walked me through the process she didn't give up whenever the insurance company kept asking for more thing's and she won. She was respectful professional and kind the entire 2 weeks my car was there. If you own a Audi and you looking for service choose Audi of silver springs ask for Dimitra tell her Roberta T dent you . More