Audi Silver Spring - Service Center

Ed White was instrumental in guiding me through the process of getting acclimated with the gadgets in my vehicle, he was a quintessential human being with a calm demeanor, and knowledgeable about the p process of getting acclimated with the gadgets in my vehicle, he was a quintessential human being with a calm demeanor, and knowledgeable about the product. So pleased with him!!! More

Great customer service. I would recommend this Dealership to anyone looking for an Audi. My Service advisor Dimitra deserves a gold star! I would recommend this Dealership to anyone looking for an Audi. My Service advisor Dimitra deserves a gold star! More

had an amazing experience at Audi Silver Spring, thanks to Dimitra, the service advisor. She was incredibly helpful from start to finish. Dimitra helped me schedule my service and went above and beyond to to Dimitra, the service advisor. She was incredibly helpful from start to finish. Dimitra helped me schedule my service and went above and beyond to get me a loaner vehicle quickly when I needed it. She explained everything in detail, kept me informed about my car’s status throughout the process, and ensured everything went smoothly. The turnaround time was impressively quick, and it’s all thanks to her excellent service and attention to detail. Highly recommend working with Dimitra if you visit Audi Silver Spring! More

I dropped my car off at another local Audi dealership in Maryland (not Rockville and not silver spring) to check my car for a recall, tire bubble and to address an “unusual” sound when I turn the wheel - ev Maryland (not Rockville and not silver spring) to check my car for a recall, tire bubble and to address an “unusual” sound when I turn the wheel - everything was fine until the service representative lied and stated I gave permission for the dealership to Work on my car for almost $1000. Not only did the rep lie, he was extremely rude and hung the phone up on me. As a customer who pays a lot of money for his car and has recommended several people who have purchased expensive Audi models - I was a bit shocked at the unprofessionalism at this specific Maryland location. Instead of finding a way to help the customer - essentially I was left with you need to call your dealership and figure it out. After talking to a manager and several calls with my “home” Audi dealership the problem was resolved. Luckily before I went to that Audi’s location GM and corporate I was able to talk to Dimitra and another gentlemen from Audi Silver Spring - they went above and beyond to help me and assist me with resolving my issue. Even if the answer is you have to pay $1000 being kind, respectful and helpful goes a long way with customer loyalty - Dimitra saved me as a customer and I’ll happily buy a car from silver spring Audi again; however, as to the other dealership in Maryland - they need to Work on service rep training. More

Dimitra is the best customer service rep in the service department. While I have moved on from Audi as my car make, I will not forget her smile, welcoming personality, and the attention she provided during department. While I have moved on from Audi as my car make, I will not forget her smile, welcoming personality, and the attention she provided during every service for my prior vehicle or any issues I had. Also special shoutout to Peter H. and Brittany as well. They were always welcoming and warm every time I walked in, even if they were not my main service reps. Thank you all for the past 3.5 years of service! Will miss you. More

Excellent service. Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up More

The service from this dealership was impeccable. The service advisor Michael DePasquale was very knowledgeable and professional . He had my car picked up at my home and delivered it in pristine con The service advisor Michael DePasquale was very knowledgeable and professional . He had my car picked up at my home and delivered it in pristine condition. More

Ed was incredibly knowledgeable and helpful. I recently bought an Etron from another dealer, Ed helped me set up my app and sent me the information on the build all over the phone. He was a plea I recently bought an Etron from another dealer, Ed helped me set up my app and sent me the information on the build all over the phone. He was a pleasure to work with and saved me a drive to the dealership. More

Our car broke down travelling from NY to DC and Dimitra worked so hard to help us. I wish we could buy our next Audi here worked so hard to help us. I wish we could buy our next Audi here More

Always my # 1 in car service - quality service and 100 % guarantee! Never had a bad day with Audi of Silver Srping. guarantee! Never had a bad day with Audi of Silver Srping. More