Audi Silver Spring

Great all around experience We came to Audi Silver Spring after a disappointing experience at Audi Arlington. From the very start our sales rep, Spencer, was beyond helpful and f We came to Audi Silver Spring after a disappointing experience at Audi Arlington. From the very start our sales rep, Spencer, was beyond helpful and found us a car at a price far below Arlington’s price. There was little back and forth; we were able to come to an agreement very quickly. The entire process was smooth and painless. I would highly recommend Spence and the team at Audi Silver Spring. More

Excellent Experience Alex Max was great to deal with - knowledgeable, friendly and got right to the best price . The Q5 is an excellent vehicle. Thank you, Alex. Joe Cha Alex Max was great to deal with - knowledgeable, friendly and got right to the best price . The Q5 is an excellent vehicle. Thank you, Alex. Joe Chazen More

Overall a pretty painless experience I had already picked out the car I wanted. After sending my inquiry online, Alex Max scheduled an appointment and after shopping around a couple other I had already picked out the car I wanted. After sending my inquiry online, Alex Max scheduled an appointment and after shopping around a couple other dealerships we decided to go with Silver Spring. We spent some time negotiating the price but overall it was a solid experience. Alex Max was also pleasant to work with. More

Awesome service I purchased my vehicle in April 2019, I was very pleased with the overall service from everyone, especially Tom. Today I took my truck in for some I purchased my vehicle in April 2019, I was very pleased with the overall service from everyone, especially Tom. Today I took my truck in for something minor and the service was great. I’m looking forward to my next service. More

Best experience I have ever had buying a car I have never had such a positive experience buying a car before. There were multiple reasons why the experience was so good, but the most notable reas I have never had such a positive experience buying a car before. There were multiple reasons why the experience was so good, but the most notable reason was the lack of pressure throughout the process. We were very particular, but we were never made to feel like we were wasting anyone's time or like the sales team was getting impatient. Even when I ultimately purchased cars from other dealers in the past, I have often felt like they were getting frustrated with the time I took to commit to a car - like "hurry up and drop tens of thousands of dollars already." I never once got this feeling from Val and it was the most noticeable difference I have had compared to my previous car buying experiences. We got the car we wanted at what we feel was a great price. We also had a number of good conversations with Val, who came across as a genuinely nice guy and also knows his products. I would recommend this dealership to my family and friends, and I would reach out to Val first when buying my next Audi. More

A stellar experience as always! Very happy return customer! There are several reasons we remain loyal to Audi Silver Spring. First and foremost is Atanas Ivanov. He is warm and fr Very happy return customer! There are several reasons we remain loyal to Audi Silver Spring. First and foremost is Atanas Ivanov. He is warm and friendly, extremely knowledgeable and most importantly makes us feel like family. Our time with Atanas felt like we were catching up with a friend, one we happened to be buying a car from. We are thrilled with our 2019 Q3. We also appreciated how the financing part was handled. Serge and Rob made sure things went smoothly and with no surprises. We missed seeing Nishant this time around but of course we will be back. This is a top notch dealership with an excellent staff and I recommend them most highly! More

Best experience ever! I am so very pleased with the patience and the communication this team showed as they walked me through my first car purchase. I will never forget the I am so very pleased with the patience and the communication this team showed as they walked me through my first car purchase. I will never forget the hard work and dedication you all put in for me. Spence was there with me every step of the way to guide and explain things that did not make sense to me at first. You made my first car purchase experience the best one. Keep touching lives. Thank you all so much! More

Amazing Service Brian and the team at Audi Silver Spring made my purchase of a new vehicle as easy as possible. The team was very knowledgeable, friendly, and knew th Brian and the team at Audi Silver Spring made my purchase of a new vehicle as easy as possible. The team was very knowledgeable, friendly, and knew the answers to any and all questions i had. When they did not have the exact vehicle i was looking for in stock, they were able to find it from another dealer and have it sent over within 24 hours. I plan on returning to this dealership for future vehicle purchases and will send any friends looking for a new car as well. Highly recommend!!! More

Excellent experience overall, but Audi Audi Audi SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs and wants, eager and attentive but with no pressure to proceed. Just excellent. Would highly recommend working with him for the sales process. FINANCING - Excellent service, if terrible terms for their AFS lease. Recommend alternate financing if you're able. That said, the Finance Manager, Nishant Paul, was great. He was helpful and clear throughout the sales negotiation, and when it became clear a mistake was made regarding my sales contract, he reimbursed me for the charge that I was told would be included in my purchase. In short, Nishant is above board and a very consumer-centric guy. Highly recommend. SERVICE - Also a good experience. My service advisor to date is Christian Fotos-Lawson, and he has been great to work with. The only minor issue is that service times have always taken longer than he originally estimates. Hasn't been a big issue overall, but estimated service times do establish an expectation within the customer, so best if the estimated times are, if anything, longer than actual service times rather than the other way around. Longer than projected service times lead unnecessarily to frustration, IMO. But Christian nevertheless is great to work with as a service advisor, and I look forward to working with him going forward. THE CAR (2019 Audi S5 Cabriolet) - Well...on paper - and when it runs issue-free - it's a dream. Literally the best car I've ever owned in many ways. HOWEVER, I had to turn it in for A WEEK only two weeks after taking delivery for a problem that could not be initially diagnosed and corrected. I had to cancel weekend plans, both because of the issue and due to how long it took to resolve. Insane for a brand new car. I also had a hard plastic piece that is part of the retractable roof dislodge and clank me on the head. The piece snapped back in fine, but it was not a pleasant experience as you might imagine. One of the rear seatbelts was also twisted upon assembly, something that I didn't discover until I tried to secure one of my sons in the back seat, so not only did that complicate things, the car once again had to go back to the dealership to untwist the seat belt. As if this wasn't enough, there was also a recall for a software bug, with an update required to resolve a potentially unsafe driving condition. Long and short, while the car is what I consider the perfect blend of comfort, luxury, performance, and practicality as a daily driver, it has been RIDDLED with problems over my first six months of ownership, some minor but some major. I'm about on the verge of looking into MD lemon laws, but the good news is that it's been trouble-free recently at least. But lord. Having come from a decade of driving only Lexus vehicles, where I literally never had a single warranty repair made across four different vehicles, my experience with Audi as a car has been thus far, let's say, less than ideal. I'm now cautiously hoping all of the kinks are worked out, but even if so, there is no chance I'll purchase the car at the end of the my lease, as I had originally planned. I just can't take the chance after it goes out of warranty. Too bad because it is AMAZING otherwise. More

The unexpected is the best reward I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to b I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to be included in the 13k price. I was planning to buy a 2017 or newer. With 2 kids in college Alex made me a deal that made the best sense for my budget and a month later I'm still thrilled. Thank you Alex for taking such good care of me and my family. I'm an Audi fan for life. Also, for customer service and service, they don't come any better than Peter Heard. Simply put, He's the best of the best and he knows his Audi's. More