Audi Silver Spring

Excellent service. I recently had surgery and was unable to drive my Audi to the dealership for the 55k maintenance and replacement of my battery. Christian was very responsive, attentive, and kind regardin to drive my Audi to the dealership for the 55k maintenance and replacement of my battery. Christian was very responsive, attentive, and kind regarding my situation. He worked with me to make sure my vehicle was towed for a scheduled appointment, quickly and thoroughly serviced and returned to me. I appreciated his constant communication and the arrangements made to satisfy my request. I will continue to work with Christian to manage the care of my vehicle. More

Dimitria was wonderful!!! Very polite and respectful. I sent her a text requesting someone look at my car since the engine light would not go off. She was prompt with her response and very attentive to my sent her a text requesting someone look at my car since the engine light would not go off. She was prompt with her response and very attentive to my follow up texts. I love getting my car serviced at this location. More

Great experience! Second time purchaser! Excellent service from MJ and Tom. MJ went above and beyond to streamline the all the details of the purchase process. After purchase, and delivery, MJ fo service from MJ and Tom. MJ went above and beyond to streamline the all the details of the purchase process. After purchase, and delivery, MJ follow-up to make sure I was pleased with the drive and functionality of my new Q5! Thank you!!!! More

Since my past experiences of buying the cars were not that great , I was putting off even to go for a test drive, forget about buying. Finally one day I decided to go just for test drive but I ended up that great , I was putting off even to go for a test drive, forget about buying. Finally one day I decided to go just for test drive but I ended up buying and driving home my new car, with a smile on my face. James Sirenne answered all my questions, and made my experience very pleasant and easy. It was absolutely wonderful to work with him. More

The team at Audi Silver Spring is exemplary of a customer-focused organization. From sale to service, we could not be more pleased. Michael Di Giovani, Atanas Ivanov and Evan Singham have delivered customer-focused organization. From sale to service, we could not be more pleased. Michael Di Giovani, Atanas Ivanov and Evan Singham have delivered world class care turning us into customers for life. More

Customer service was excellent!I didn’t have to wait for Customer service was excellent! I didn’t have to wait for long to get the appointment. Will recommend to get there car service from Audi of Silver s Customer service was excellent! I didn’t have to wait for long to get the appointment. Will recommend to get there car service from Audi of Silver spring. More

Alex Max is a genuine human working to give you the best car buying experience. He is thoughtful and thorough to make sure everything throughout the experience is professional and pleasant. Its clear he wan car buying experience. He is thoughtful and thorough to make sure everything throughout the experience is professional and pleasant. Its clear he wants the best for his clients and delivers it. More

I would say that flying 1,300+ miles to pick up a car is a bit intimidating, but Atanas took care of us very well, he even picked us up from the airport. After seeing all the reviews I was a little skeptica a bit intimidating, but Atanas took care of us very well, he even picked us up from the airport. After seeing all the reviews I was a little skeptical, because who has that many high reviews? I will eat my words as it was a very good experience getting in and out. After handling the paperwork we drove a used S4 18+ hours and I was not worried one bit. His knowledge with Audi's is superb, and I now understand why he has the reviews he does. More

James Sirenne was a pro. I highly recommend him, as he did everything to make this generally stressful processes a pleasant one. He did everything he could to guide me through the car, show me the feature did everything to make this generally stressful processes a pleasant one. He did everything he could to guide me through the car, show me the features, explain the process when I didn’t understand and make sure we’re on the same page. I always felt like he had the best in mind for me and my expectations on the purchase. More

I have to say I am an avid car buyer, usually used cars 2-3 years old. I have 3 kids, wife, and over the last 20 years have bought and sold personally over 20 cars. Many from CarMax, a few from some new ca 2-3 years old. I have 3 kids, wife, and over the last 20 years have bought and sold personally over 20 cars. Many from CarMax, a few from some new car dealers. Why the most from CarMax, because I did not realize that the service level and people of Silver Spring Audi existed! There GM, their Finance people, (Serghei) sales, (Eric)and above all else their service Manager Christian Fotos-Lawton cannot be topped! What makes them so great. What makes a dealership great is how they deal with problems. That's when you learn who they are! I had 2 issues after buying the car. No fault of theirs. However there were issues involving $1,000's of dollars. They could have punted, but they did just the opposite in fact they went above and beyond and exceed my expectations in resolving my issues. The culture of the firm comes no doubt from the top down when 3 different people in 3 departments all treat you well and have a goal to turn a frown upside down! I will leave with this! If they are even close to the price you want buy it. If they are too far drive it! You will save and or make up for any travel time in their customer service and insuring of customer satisfaction when YOU NEED IT or IF THERE IS A PROBLEM! They (CAR DEALERS) are all great at the time of sale! It's after they have your money how they treat you that matters! LOVE THEM and may never buy or take a car anywhere else! EVER! Ben S. Clarkesville MD. (a real customer!) no relatives work there! LOL. More