Audi Silver Spring

Sometimes it takes a negative experience with a dealership to discover just how seriously they take their reputation and commitment to customer service. My first visit to this dealership was not po dealership to discover just how seriously they take their reputation and commitment to customer service. My first visit to this dealership was not positive, and I wrote about the experience on this site. That's when it became obvious just how far the management of Tischer Audi will go to set things right. Following this paragraph is my original negative review. After posting it, Frank Gomez (the general manager of the dealership) contacted me immediately and went above and beyond to earn my business back. By that time, I already had a deposit on a similar car at another dealership, but I was so impressed by the response from Tischer Audi that I decided to give them the business after all. In addition, I absolutely won't hesitate to return in the future. ------------------------------------------------------------------------------------- I went to Tischer Audi to test drive the new 2010 S4. After driving it, I decided that the one on the lot was close enough to my desired option combination to make an offer. To make things easy for both myself and the dealership, I was completely up front and honest and told them that I am a member of USAA and therefore could get my desired car through the USAA Car Buying Service at $1,000 over invoice. Although Tischer doesn't specifically participate in the service, my salesperson told me that matching the price was no problem and said to me, "the ball is in your court." So I agreed to buy the car and we shook hands on it. A few minutes later, Nate Whitfield came out of the back room to "help with the paperwork." He asked to see the USAA Car Buying Service certificate, which I showed to him. A quick glance at it, and he said very bluntly that they could not do that price after all, and he wanted an additional $800. When I protested due to the fact that an agreement on price had already been made, and a handshake had taken place, he launched into an explanation about how that particular car was worth more than $1,000 over invoice, and that "if you were a businessman, you would understand." The funny thing is, I am a businessman, and that was probably one of the stupidest and most damaging customer service decisions I have ever seen. The bottom line is, Tischer Audi decided to renege on a done deal over a measly $800. Frank Gomez, the general sales manager, called me the next day to apologize for what had taken place, but then he proceeded to reiterate the same poor reasons for the decision that Nate had explained the night before. Before we hung up, he promised to call me back later that evening and that he would do everything he could to "make it right." That was already 3 nights ago and I haven't heard anything. Funny thing is, I have several friends who are interested in buying Audis in the very future, including an A3, an S4, and an A7 or S7 when they are released next year. I have told them what happened, and they were all shocked. No doubt Tischer will NOT be seeing them in their brand new showroom. I will continue to share my experience with other Audi buyers in the DC area so that they can stay away as well. A man is only as good as his word, and at Tischer Audi, a man's word is worth nothing. Consider yourself warned. ------------------------------------------------------------------------------------- More

We just purchased a 2010 S4 from Tischer Audi and have to say this was one of our best car buying experiences. Very professional and friendly sales/management team with a no pressure approach. Johnny Franco say this was one of our best car buying experiences. Very professional and friendly sales/management team with a no pressure approach. Johnny Franco and Sam Ingenito were very well versed in the Audi product line and spent at least 12 hours with us during 4 separate visits to the dealership in which we test drove 4 different Audi models. Nate Whitfield was very superb to deal with as well. We highly recommend Tischer Audi -- Thanks to Johnny, Sam and Nate. More

I HAVE A 2001 A6 THAT I PURCHASED NEW FROM THIS DEALERSHIP. I HAVE RECEIVED EXCELLENT SERVICE FOR 8.5 YEARS AND AM AMOST APPRECIATIVE OF NOT ONLY THE QUALITY OF WORKMANSHIP BUT ALSO THE QUALITY OF DEALERSHIP. I HAVE RECEIVED EXCELLENT SERVICE FOR 8.5 YEARS AND AM AMOST APPRECIATIVE OF NOT ONLY THE QUALITY OF WORKMANSHIP BUT ALSO THE QUALITY OF THE CUSTOMER SERVICE I RECEIVE. RAY, MARK AND NANCY ALL WORK TOGETHER TO MAKE SURE THEY PROVIDE THE BEST EXPERIENCE FOR ME WHEN MY CAR IS IN FOR SERVICE. More

Johnny was very honest and accomodating. Even though we showed up unannounced, he made every effort to answer our questions, besides the fact that he had another appointment to go to. I highly recommen showed up unannounced, he made every effort to answer our questions, besides the fact that he had another appointment to go to. I highly recommend him to anyone who is looking for an Audi in the area. --SN More

I had a very postive expereince with Tischer. The sales rep, Johnny Franco, was honest, informative and put the customer first. I feel like I received a fair price from Tischer and their service is top no rep, Johnny Franco, was honest, informative and put the customer first. I feel like I received a fair price from Tischer and their service is top notch. I would certainly recommend doing business with the rep and dealership in the future. More

Tom, sold me an Audi in 2009 which while I really enjoyed the vehicle it was just not the right kind of Audi for me. I came back to Tom to assist me in finding a more suitable vehicle and also to get the mo the vehicle it was just not the right kind of Audi for me. I came back to Tom to assist me in finding a more suitable vehicle and also to get the most for my trade in since it was fairly new as well. Tom worked hard to find me the right vehicle, discuss the options and virtues of the 2 Audi's I was considering and I feel he helped me to make the right decision. I am quite satisfied with both the sale experience, the financing staff, and the service department. In addition the vehicle is just the perfect match for me. More

Could not be more pleased and happy with my purchase. Tom Schweiss was extremely helpful and patient in assisting us with this big purchase. He was friendly and helped answer all of our questions. We certai Schweiss was extremely helpful and patient in assisting us with this big purchase. He was friendly and helped answer all of our questions. We certainly would recommend Tischer Audi to family and friends. More

Tom did a great job on all levels. We would definitely buy a car at Tischer again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx buy a car at Tischer again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

Mr. Hammad and Franco were extremely professional, knowledgeable and friendly. They made the sale very easy and heart-ache free unlike my previous visits to other car dealers. I am extremely impress knowledgeable and friendly. They made the sale very easy and heart-ache free unlike my previous visits to other car dealers. I am extremely impressed and will spread the word about Tischer dealership. More

This is our first (and second...read on) Audi for our family but it is the fifth car we have purchased from MileOne Tischer Prosche/BMW/Audi (previous purchases were from the BMW side of the house). As family but it is the fifth car we have purchased from MileOne Tischer Prosche/BMW/Audi (previous purchases were from the BMW side of the house). As with every deal we've been given at MileOne/Tischer, the sales staff, led by General Manager Larry Severn, was courteous and VERY knowledgable on the product. Our salesman, Johnny Franco was great (makes a mean pot of coffee!), answered every question we had and back it with fact. We originally went in looking for an A4 convertible for my wife. Not only did we get the A4, we also got a Q7 for myself. Purchasing 2 cars at the same time makes for a lengthy paperwork process but JoAnn McCarthy made this part of buying a car absolutely enjoyable as well as a learning experience. She was extremely friendly, very knowledgeable on the extended warranties, DMV policies and procedures and even provided some help with Dance Studios for our daughter! To make a long story short, my wife and I didn't just buy 2 new Audi's, we joined another family at MileOne/Tischer. Trust me, you will not get this kind of service or as good of a deal at VOB! No hassle, no attitude...straight up great deal and made some new friends in the process! More