Audi Silver Spring

Without question, the reason that I am driving an Audi now is because of the customer service at Audi Silver Spring. I cannot say enough great things about the dealership and its employees. I ended up i now is because of the customer service at Audi Silver Spring. I cannot say enough great things about the dealership and its employees. I ended up in the Audi dealership on a sort of whim, having really been thinking far more seriously about a BMW 3-series car. Kourosh Nadali was my salesperson, and he showed me a couple of certified pre-owned 2007 Audi A4 Quattro autos. He was very knowledgeable about all aspects of the cars and explained, in terms that I could understand, about the engineering of the cars, the Quattro system, the safety features, etc. He answered all of my questions and addressed all of my concerns, both during the test drive and after. Most important, he was extremely courteous, not overbearing, and very attentive to what I was looking for in a car and in a car payment. He was actually really listening, and he did not use any of those horrible hard-sell tactics to try to "convince" me that I must leave in that car that day. I left the dealership after my first visit there, went to a BMW dealership to test drive a car, mulled things over, and made the decision to go with the Audi A4. This was largely based on Kourosh and his manner of selling the car (thoroughly explaining its features and the benefits of driving an Audi, listening to my concerns and questions, not doing the hard-sell, just really being very nice and courteous). And everyone else with whom I dealt at the dealership - Mike Casey (business manager), Mike Mazak (used car manager), Frank Gomez (new car manager) - was similarly courteous, pleasant, and interested in what I was looking for both in a car and in a monthly payment. There were no hard-sell tactics from any of these gentlemen at any time. And my payment ended up right about where I wanted it, with no difficulty. Everything was very straightforward, there was no haggling for hours on end, and it was very smooth. Hands down, this is the most pleasant car-buying experience that I have ever had. I would expect to remain an Audi driver and to return to this dealership when I'm next in the market for a car. I highly recommend this dealership. Go see Kourosh Nadali at Audi Silver Spring!!!! More

I am in Canada and chose to purchase a 2009 Audi S5 from the US. After scouting via the Internet and finding a few potential cars, I started making contact with several dealers and individual sellers. I w the US. After scouting via the Internet and finding a few potential cars, I started making contact with several dealers and individual sellers. I whittled the choices down to two, one being with Audi Silver Spring. I dealt with Michael Hayes and I must say, he acted as the perfect proxy for my eyes and ears on the ground. Not once did I feel that he was acting solely on behalf of the dealership. He walked around the car and gave me a detailed description of any little flow he might have seen, which did not show up on the pictures posted online (after receiving the car, I can vouch that he was accurate in his description). This was not my first time purchasing a car from the US, but Michael made it easy with his eagerness to get the requisite information for me to satisfy the network of service providers used in getting the car to my door (e.g. transport company, customs broker, insurance, licensing, import registration). While Michael said it was his first time dealing with an export to Canada, he handled it like a pro. I'm in the service business, where a key rule is that people like to do business with people they like. I have to say that Michael made it easy to like him, right from the start. He gave me all the info I needed, without being pushy. He let me take my time in making a decision, and once the decision was made, he took charge in making the process as easy as possible ... especially with the added complexity of exporting to Canada. I would recommend Audi Silver Spring to anyone wanting to purchase a new or used vehicle; I would also send them directly to Michael (though I'm sure that they have several qualified, friendly sales reps). Great job, guys! Keep up the good work! More

Our buying experience with Audi Silver Spring was great. The Audi staff was professional, friendly, welcoming, and fantastic to work with. The environment was very relaxing, stress free, and most importantl The Audi staff was professional, friendly, welcoming, and fantastic to work with. The environment was very relaxing, stress free, and most importantly we never felt pressured in purchasing the 2011 Audi A4. Very customer oriented. More

We gave a rating of 5 across the board because the customer service at this dealer was the best of 8 dealerships we visited over the last month. Everyone was honest, kind, and welcoming. I can not str customer service at this dealer was the best of 8 dealerships we visited over the last month. Everyone was honest, kind, and welcoming. I can not stress how honest this dealership was, our sales representative Kourosh Nadali was excellent, and the sales manager treated use with respect. More

Outstanding. Dealer had a good inventory, receptionist immediately helped us, and salesman Michael Hayes knew everything about the cars, was courteous, and very responsive. Everyone else associated with immediately helped us, and salesman Michael Hayes knew everything about the cars, was courteous, and very responsive. Everyone else associated with the process from sales managers to financing was equally helpful. As good of an experience as you can have when buying a car! More

I'm very pleased with my new 2011 Q5 and my experience at Audi Silver Spring. Prior to coming to this dealer I went to a dealer closer to DC and waited for an hour standing around. The dealer flatly told m Audi Silver Spring. Prior to coming to this dealer I went to a dealer closer to DC and waited for an hour standing around. The dealer flatly told me to come back later even though my wife and I wanted to buy two cars. We simply drove to Silver Spring, met Johnny and the team, and everything was a breeze (and they were just as busy, if not busier, but they went out of their way). What a night and day experience! We got good prices on our trade ins and the price quoted by the sales manager was up front and fair from the get go. This was one of the smoothest experiences I had and I will likely come back to this dealer. More

I have been a service customer of Audi Silver Spring for years and always been impressed with the professionalism of the service staff but now I am even more impressed with the sales staff and my salesman i years and always been impressed with the professionalism of the service staff but now I am even more impressed with the sales staff and my salesman in particular, Johnny Franco. Johnny represents everything good about the Audi Brand. He is extremely knowledgeable and passionate about the brand. I truly enjoyed my interactions with him. He has always been a great friend and advisor. Buying a car from him is an enjoyable thing. More

We had visited another Audi dealer in our area and were not impressed. Although we liked the Audi we just did not feel comfortable with the dealership. We found Silver Spring Audi through Costco's auto b not impressed. Although we liked the Audi we just did not feel comfortable with the dealership. We found Silver Spring Audi through Costco's auto buying program. We had a response within a few hours of submitting our request. Our sales associate, Jason Loraw, was very professional and seemed very interested in meeting our needs. We simply told him what we wanted and he found the right car at the right price. The day we picked up the car, Jason took the time to explain how to use all the new high tech features. We were treated very well and dealing with Jason was a pleasure. Two weeks after the sale I wanted to see if I could get a front bumper that did not have a place for a license plate. Jason found one, shipped it to us, and we were able to swap it out...excellant customer service! In fact, any time I have a question or concern I know I can call Jason and he will find the answer. We tell our friends it was well worth driving the 100 miles to Audi Silver Spring. More

I had a fantastic experience with Brian Keys at Audi. There was no hard sell. The customer service was the best I've had. This is the 5th car I've purchased and the easiest, smoothest experience yet. There was no hard sell. The customer service was the best I've had. This is the 5th car I've purchased and the easiest, smoothest experience yet. Brian located the car I wanted in another state and got it here in a matter of days. The paperwork went quickly, the audi dealership was very comfortable and modern. My only disappointment was a price audi gave me for a trade in vehicle. But otherwise it was great - I highly recommend this dealership and I will probably only get Audi's from Audi of Silver Spring from now on. More

I went to Zag.com to get a price on the new S4 I wanted. Audi od Silver Spring responded quickly, with a great price. It took Audi 3 months to make and deliver the car but my sales rep, Jason Loraw, kept me Audi od Silver Spring responded quickly, with a great price. It took Audi 3 months to make and deliver the car but my sales rep, Jason Loraw, kept me in the loop the whole time. New Car Sales Manager Frank Gonzalez also introduced himself and was very friendly. Really, I don't see how they could have done anything better. I would definitely recommed this dealership to friends and family, it was actually a very pleasant experience buying my car. More