Audi Silver Spring

In these economic times, we had the most unusual Audi purchase request BY FAR. We wanted to purchase an Audi Q5 for our parents as a retirement gift. They live in Maryland. We live in Singapore. We (the purchase request BY FAR. We wanted to purchase an Audi Q5 for our parents as a retirement gift. They live in Maryland. We live in Singapore. We (the kids) were financing it. They were driving it. It was a surprise. The car/combo/colors/exact specifications we wanted were not on the lot. The Q5 had to be ordered in from Germany, requiring two months of lead time. We were only going to be in the DC area for a week, and the car had to be delivered, picked up, and special packaged on the date we arrived in from our 22 hour flight. And we absolutely REQUIRED honesty and transparency with the car representative with whom we were dealing to have any semblance of doing this multi-national, multi-currency transaction. After spending a few months reaching out and speaking to the numerous dealers in the region, often not being able to communicate our needs to them, getting the response to come into the dealership and "pick one out", we found our man in Tom Schweiss. He spoke patiently to us, listened to the massive logistics plan, and worked out a schedule to have our parents surprise ready and delivered in time. No other car salesperson could have even come close, no one else would have even earned our business. When I told him we were going to arrive on a specific date to give them the car, he made sure it was ready. When we had numerous logistics problems -- as always the damned Maryland MVA!!-- picking it up, he patiently worked through it with us. We deal with high-level clients all the time in our own fields, and DC has a large share of big egos, and we understand that CRM is the MOST IMPORTANT factor in completing a deal, and the differentiator in choosing a partner in a transaction of this amount. Tom and Audi Silver Spring are the people to go to when you want and demand the levels of professionalism that you expect associated with one of the finest cars on earth. Thanks Tom and love the car! More

From the get go, these guys were fab, they went out of there way to get me the car i wanted with the spec's i needed. These guys are courteous and true professionals and not like those other dealers out there way to get me the car i wanted with the spec's i needed. These guys are courteous and true professionals and not like those other dealers out there. I went to see one sales person at a location in tysons and he was in the middle of lunch, total waste of time. If you want to save money and time go see these guys esp. Mike! More

Best experience I have ever had purchasing new or used. The follow up after the sale was awesome, they follow up with parts due me, tags and mailed them since I was far away, they even sent me a refund che The follow up after the sale was awesome, they follow up with parts due me, tags and mailed them since I was far away, they even sent me a refund check because of an over-collection on their part! First dealer not to ask and pressure me to rate them 5 stars. I would strongly recommend this dealership. More

I came across Audi Silver Spring by way of an internet search. I then communicated via email with 5 Audi dealerships in my surrounding area. My decision to work with Tom Schweiss was based on his ability search. I then communicated via email with 5 Audi dealerships in my surrounding area. My decision to work with Tom Schweiss was based on his ability to listen to me and meet my needs. I was not interested in a get-her-in-here, close-the-deal type of sales pitch. Tom answered all my questions and made the experience as pleasant as possible. Audi Silver Spring was the furthest of the dealerships I was in contact with. In the end the service made traveling the great distance well worth it. My dealings with Mike Casey could not have gone any smoother. He was very understanding of the time constraint I was under to get the paperwork completed. Like Tom, he listened to my needs and did not try to sell me something I was not interested in. Two days after the purchase of my new vehicle I had to return to the dealer for an additional service. Again operating under a tight time schedule Mike came to the aide of Tom and got me in and out in no time flat. I would HIGHLY recommend Tom Schweiss and Audi Silver Spring to anyone who asks. More

Jason Loraw's professionalism was second to none. He was a very helpful consultant that helped me to build the S5 of my dreams. I was also very impressed with their brand new service area and saw first han a very helpful consultant that helped me to build the S5 of my dreams. I was also very impressed with their brand new service area and saw first hand the knowledge their techs possess. I am looking forward to many happy miles. More

Recently bought a New 2011 Q5 2.0 TL. Absolutely love it. My experience with this dealership has been very good. There was a small miscommunication but was very well handed by Larry, showing some great leade My experience with this dealership has been very good. There was a small miscommunication but was very well handed by Larry, showing some great leadership qualities, when brought up to his notice. Michael Hayes is an amazing guy. I went in and told him my interests based on the inventory listing on their website, found that the vehicle was sold just the day before. As we were wrapping up, he rechecked his inventory and then checked their unloading dock to see if any of the newly arrived vehicles that were not yet in their inventory system matched. Guess what? He found it and we bought it. He never forced or did any of the typical sales pitches. He also gave us quotes on a similar 2010 model for price comparison to help in our decision process. He walked through the features in detail and was very accommodating to our requests and interruptions from my twins. They have a great sales team and are willing to work with their customers on any issues. I really appreciate Michael Hayes and Larry for their efforts to make the purchase experience wonderful. More

The purchase of my Q5 in Audi Silver Spring is definitely a pleasant experience. Michael Hayes is an extremely friendly salesman. You can always find smile on his face and feel the kindness from his words. D a pleasant experience. Michael Hayes is an extremely friendly salesman. You can always find smile on his face and feel the kindness from his words. During the whole purchase process, Mike gave me many good advices and tried his best to meet my requirements. I would certainly recommend Michael and Audi Silver Spring to any of my friends who are interested in purchasing an Audi. More

I purchased my first car from Jason Loraw at Audi Silver Spring, and will certainly go back for my next Audi. Jason was very polite and friendly and extremely knowledgeable about all the different function Spring, and will certainly go back for my next Audi. Jason was very polite and friendly and extremely knowledgeable about all the different functions and options on my new A4, even bringing in some history of the company and specifically the quattro feature to really give me a total car buying experience. I will certainly be sending anyone I know who is in the market for a new or used Audi to Silver Spring. More

Treated with respect and Brian went out of his way to find the car I was interested in. The final close of the sale was simply (short) and not high pressure......I did opt for the Audi Care which I thou find the car I was interested in. The final close of the sale was simply (short) and not high pressure......I did opt for the Audi Care which I thought was well explaned and logical. They met my price expectation and were quite friendly. That was the best car buying experience I have ever had..... More

Jason Loraw at Audi Silver Spring was really on top of it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships sort of dropped off the face of the earth or kept trying to sell me something other than what I specifically was looking for. Definitely a pleasure to work with Jason, sometimes hard to find in the car selling business. 5 stars easy--Highly Recommended. *****+ rwc More