Audi Silver Spring

Finding a 2011 Q5 with a 2.0T engine is extremely difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny Franco made to earn our business. He was extremely helpful, knew the product well- and there was nothing that he would not do to earn our business- all the while without exerting any undue pressure on us. It was the best experience we have ever while purchasing a new vehicle. Johnny diligently researched all my questions and was quick to respond with accurate answers, and while negotiating the final purchase price was extremely clear in exactly what the vehicle was going to cost- and gave me a full breakdown on how the final number was determined. (I had trouble with another nearby dealer who would never break down the final cost- VERY ANNOYING). Everyone I met at the dealership was extremely helpful, professional and knowledgeable and made this process painless. If you want to enjoy the purchase of your next car- stop in and call Johnny Franco- 301-847-2200 Ext 3104- you will not regret working with him and the rest of the folks in Silver Spring Audi. More

Buying a Car from Audi of Silver Spring was a pleasure and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manage and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manager, they quoted me a price which they honored, even though the car I wanted was no longer in stock once I got back to them. Then they found the car I wanted, told me exactly when it would be delivered, and helped me obtain the financing I needed. They also gave me a great price on my trade in. I passed two other closer Audi dealers to buy from them, and I am glad I did. It was totally worth the extra 20 minute drive to work with them to get the car I wanted at the price I wanted. I am very happy with the overall experience and would encourage others to make the extra effort to buy from them, and especially to work with Johnny Franco. What a Class Act!!!! More

I came to this dealership initially to have a diagnosis of an used Audi A8L that I had purchased at a CarMax. Aaron Klimchuk was the service representative who handled that transaction promptly and profes of an used Audi A8L that I had purchased at a CarMax. Aaron Klimchuk was the service representative who handled that transaction promptly and professionally. During the diagnostic test, I was shown two CPO Audi A8L's and test drove one that I eventually purchased (I returned the CarMax vehicle to them). This dealership was very fair with regards to my trade-in dollar amount, explained the advantages of trading it in versus selling it privately, and even beat the pre-approved loan rate I had previously secured through my own bank. The end result was a cumulative, non-intrusive and smooth transition from my vehicle to a CPO vehicle from Audi Silver Spring. I would recommend this dealership to family, friends and co-workers and look forward to a solid relationship with my car (which I happen to LOVE!) Give them a try - you will not be disappointed! More

I was very pleased with how I was treated at Audi of Silver Spring. Both Johnny Franco and Tom Schweiss were very professional and and not high pressure. They found me the vehicle I wanted and had it Silver Spring. Both Johnny Franco and Tom Schweiss were very professional and and not high pressure. They found me the vehicle I wanted and had it re-directed to their dealership. The buying process was fairly easy although I would not recommend picking up on Saturday as they get very busy! More

Me and MY Husband had an wonderful experience with Audi SilverSpring.We both travelled upto silverspring from virginia to buy a car.Johnny Franco who helped us to buy what we want and been extremley patien SilverSpring.We both travelled upto silverspring from virginia to buy a car.Johnny Franco who helped us to buy what we want and been extremley patience,friendly and easy to deal with. He is very helpful regarding the price negotiaton.Johnny Franco was very informative,extremly patience gives us enough time to think about the deal never pushes to buy immediaately. He really helped us in pricing. Their customer serive is extremely good and no nonsense. Their managers Mike and frank greated us and helped us what we want. From my experice i would highly recommand this delaer. More

I actually began the process of purchasing the car I picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire process, and when my dream car came in--well, I am now driving it. He continually followed up with me and never wrote me off as someone who might have been wasting his time. I received a thank you for him and the general manager, who came by and spoke with me personally. But, I could not have thanked Tom more for believing in me and hanging in there with me. Everyone was so professional, yet personable. I must add that Anthony Lucas exemplifies the definition of true professionalism. In fact, he set the bar so high, I cannot image that another finance manager that I may encounter in the future could come close. As long they maintain the high caliber of staff that they currently have, I am a live-long customer. More

I had a very good experience with Silver Spring Audi. Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went out of his way to find me a car as quickly as possible. Johnny worked with me on several issues and was very helpful and professional. The dealership and both men are highly recommended. More

Could not have been a more pleasurable experience. This dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sale dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sales manager and business manager went out of there way to make sure we felt valued as a customer and were comfortable with our purchase. Highly recommend this dealership. More

I recently purchased a pre-owned 2010 A6 from Silver Spring Audi, and it was a tremendously pleasant experience. Everyone I came into contact with was knowledgable, friendly, and extremely professional Spring Audi, and it was a tremendously pleasant experience. Everyone I came into contact with was knowledgable, friendly, and extremely professional. Parnie had my car ready to test drive as promised and Mike Mazak politely and courteously talked numbers with me. I never felt any pressure from either Parnie nor Mike. They were and continue to be true gentlemen. The outstanding customer service did not end with the purchase of my car. A few days later, I returned with a few questions and Jason spent time with me making sure I was comfortable and knowledgable about all of the car's features. When I brought the car in to have a paint chip fixed, both Mike Mazak and Stefano graciously assisted me with a transition to a loaner. Lastly, when my oil light came on and the car needed service, Evan kept me 100% informed and my car was ready on time as promised. As a professional working mother of 2, I cannot say enough about this extraordinary team at Silver Spring Audi. Their actions consistently demonstrate they value me as a customer, and it is clear that they honor and recognize my time as important. Moreover, they deliver what they promise, they are friendly and personable, and they truly make me feel welcome when I enter the showroom. I have already highly recommended Audi of Silver Spring to several friends of mine, and I would buy another Audi from them in a heartbeat! Christine Silver Spring, MD More

I traveled up to Audi Silver Spring from Richmond, Virginia to buy a car I had seen on Autotrader, and I would do it again in a heartbeat. The car was in great condition, exactly as described, and co Virginia to buy a car I had seen on Autotrader, and I would do it again in a heartbeat. The car was in great condition, exactly as described, and coming to an agreement on price was a forthright, transparent process. Johnny and Mike were extremely responsive to phone and email questions, and I cannot overstate how impressed I was by their professionalism More