Audi Silver Spring

Certified pre-owned sales manager called to apologize and explain the situation that led to my earlier dissatisfaction and negative review. Apologies accepted despite an unfortunate confusion and lack of fol explain the situation that led to my earlier dissatisfaction and negative review. Apologies accepted despite an unfortunate confusion and lack of follow up. I would like to retrieve or at least edit my earlier review. More

Dealership was very busy on Saturday and my scheduled appt. was 3:15 but I was not seen until 4:15. I was able to complete my purchase several hours later. The dealership closed at 6:00 PM but we staye appt. was 3:15 but I was not seen until 4:15. I was able to complete my purchase several hours later. The dealership closed at 6:00 PM but we stayed well past that time to complete my transaction. I would recommend this dealership to friends and family, and I would return to them again for another vehicle. Audi financied my vehicle with a competitive interest rate. More

Customer Service was great, the service advisor kept me well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service d well informed on the status of my vehicle by calling me every other day. He provided a Audi loaner that was clean and a new 2011 model. The service dept advised to replace the water pump with a new and better one, it was still under warranty. More

The service and personality of this dealership made me feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the peopl feel more like family than another person needing service even though I did'nt purchase my A8L from there. I would refer any if not all of the people that I know who own an AUDI to have a working relationship with AUDI of Silver Spring. More

Buying a car from Audi of Silver Spring was so fast and easy. No waiting around...it was signed, sealed and delivered!!! I was allowed to test a number of vehicles and drive my favorite again with no probl easy. No waiting around...it was signed, sealed and delivered!!! I was allowed to test a number of vehicles and drive my favorite again with no problems.The salesmen are educated and know their cars for sure... More

I've been in the market for an Audi R8 (v10 coupe model). I was thinking about ordering one but the wait time is just too long. Just by chance I came upon Audi of Silver Spring and they happen to have the I was thinking about ordering one but the wait time is just too long. Just by chance I came upon Audi of Silver Spring and they happen to have the exact R8 I wanted. It was even discounted :) I contacted them via internet and they got back to me within minutes which I liked. My main contact was Johnny Franco. He is a very nice guy and was looking to make my experience very easy without problems. I arrived to the dealership not knowing I would actually buy the R8 but when I saw this beautiful work on art sitting in the showroom.. well lets just say it was love at first site. I came in a rental car from Enterprise and Johnny made life easier by taking the rental out of my life and sent me on my way in my new Audi R8. Everyone I dealt with at Silver Spring Audi was very friendly.. including Frank Gomez and James Wang. I would higly recommend this dealership. Thanks again! More

I am new to DC, and was looking to have some minor service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, and unwilling to take me on short notice. Luckily, I was able to reach Service Consultant Evan Singham at Silver Spring Audi, who told me to come in immediately as they would fit me in. Upon arriving, Asst. Service Manager George Ayoub greeted me and worked to make sure he understood exactly what needed to be done. Both George and Evan had excellent "customer first" service mentality that made me announce to the entire showroom "Silver Spring Audi is like the Ritz-Carlton of Audi Dealerships." Within an hour of arriving, both of my issues had been resolved, and they even hand-washed my car for me. For all those looking for the crème de la crème of Audi Service teams, look no further--Silver Spring Audi is it. In conclusion, I've found my new Audi Dealership in DC and I look forward to taking my A5 in for my 5,000 mile tune-up soon. Thanks Evan and George! More

Having had a great experience buying my A5 convertible this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), my 5,000 mile service was due. I live and work and Virginia, so Silver Spring is not exactly "on the way," but one afternoon last week I found myself scheduled to visit a convalescent client at 2:00 p.m. in her home in Silver Spring. At 12:45, I walk into the dealer (unannounced--didn't call ahead) and ask, "I know this is an unfair question and the answer's probably 'no,' but is there any way I can leave my Audi here for its 5K mile service, borrow one of your cars for the afternoon, come back at 4:00 and pick it up?" The guy behind the desk--Aaron--just smiles and says "no problem." Ten minutes later he's got all the paperwork ready, I sign my name four times, and I hand over the keys. "They're bringing out a Q5 for you; it will be a couple minutes because they wanted to fill it up for you first." I get nervous because I assume "a couple minutes" is going to be half-an-hour. Meanwhile I see my car going into the service bay. But a minute-thirty later, a spotless Q5 pulls up. I take the loaner to lunch, see my client and come back at 4:00. As I get out of the loaner car, they're opening the door for me with "Welcome back Mr. Collins, how was your appointment?" Within five minutes I've been briefed on the service, I'm back in my own car, ready to fight traffic. In a world where "customer service" has become a string of 800 numbers and "cant get there from here" excuses, I was blown away. I was amazed by the buying experience here, but the service has me babbling in euphoria. And as I tried to express my heartfelt thanks and amazement to them, they just casually said "that's what we're here for" like it was just business as usual. These guys are amazing. I can't recommend them highly enough. More

Finding a 2011 Q5 with a 2.0T engine is extremely difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny Franco made to earn our business. He was extremely helpful, knew the product well- and there was nothing that he would not do to earn our business- all the while without exerting any undue pressure on us. It was the best experience we have ever while purchasing a new vehicle. Johnny diligently researched all my questions and was quick to respond with accurate answers, and while negotiating the final purchase price was extremely clear in exactly what the vehicle was going to cost- and gave me a full breakdown on how the final number was determined. (I had trouble with another nearby dealer who would never break down the final cost- VERY ANNOYING). Everyone I met at the dealership was extremely helpful, professional and knowledgeable and made this process painless. If you want to enjoy the purchase of your next car- stop in and call Johnny Franco- 301-847-2200 Ext 3104- you will not regret working with him and the rest of the folks in Silver Spring Audi. More

Buying a Car from Audi of Silver Spring was a pleasure and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manage and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manager, they quoted me a price which they honored, even though the car I wanted was no longer in stock once I got back to them. Then they found the car I wanted, told me exactly when it would be delivered, and helped me obtain the financing I needed. They also gave me a great price on my trade in. I passed two other closer Audi dealers to buy from them, and I am glad I did. It was totally worth the extra 20 minute drive to work with them to get the car I wanted at the price I wanted. I am very happy with the overall experience and would encourage others to make the extra effort to buy from them, and especially to work with Johnny Franco. What a Class Act!!!! More