Audi Silver Spring

I am new to DC, and was looking to have some minor service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, service done to my 2011 A5. I called around to the other Audi dealerships in the area, but I found their service departments unfriendly, unhelpful, and unwilling to take me on short notice. Luckily, I was able to reach Service Consultant Evan Singham at Silver Spring Audi, who told me to come in immediately as they would fit me in. Upon arriving, Asst. Service Manager George Ayoub greeted me and worked to make sure he understood exactly what needed to be done. Both George and Evan had excellent "customer first" service mentality that made me announce to the entire showroom "Silver Spring Audi is like the Ritz-Carlton of Audi Dealerships." Within an hour of arriving, both of my issues had been resolved, and they even hand-washed my car for me. For all those looking for the crème de la crème of Audi Service teams, look no further--Silver Spring Audi is it. In conclusion, I've found my new Audi Dealership in DC and I look forward to taking my A5 in for my 5,000 mile tune-up soon. Thanks Evan and George! More

Having had a great experience buying my A5 convertible this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), my 5,000 mile service was due. I live and work and Virginia, so Silver Spring is not exactly "on the way," but one afternoon last week I found myself scheduled to visit a convalescent client at 2:00 p.m. in her home in Silver Spring. At 12:45, I walk into the dealer (unannounced--didn't call ahead) and ask, "I know this is an unfair question and the answer's probably 'no,' but is there any way I can leave my Audi here for its 5K mile service, borrow one of your cars for the afternoon, come back at 4:00 and pick it up?" The guy behind the desk--Aaron--just smiles and says "no problem." Ten minutes later he's got all the paperwork ready, I sign my name four times, and I hand over the keys. "They're bringing out a Q5 for you; it will be a couple minutes because they wanted to fill it up for you first." I get nervous because I assume "a couple minutes" is going to be half-an-hour. Meanwhile I see my car going into the service bay. But a minute-thirty later, a spotless Q5 pulls up. I take the loaner to lunch, see my client and come back at 4:00. As I get out of the loaner car, they're opening the door for me with "Welcome back Mr. Collins, how was your appointment?" Within five minutes I've been briefed on the service, I'm back in my own car, ready to fight traffic. In a world where "customer service" has become a string of 800 numbers and "cant get there from here" excuses, I was blown away. I was amazed by the buying experience here, but the service has me babbling in euphoria. And as I tried to express my heartfelt thanks and amazement to them, they just casually said "that's what we're here for" like it was just business as usual. These guys are amazing. I can't recommend them highly enough. More

Finding a 2011 Q5 with a 2.0T engine is extremely difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny difficult, and after visiting all the Audi dealers in the Baltimore/Washington area- we chose Audi of Silver Spring primarily for the efforts Johnny Franco made to earn our business. He was extremely helpful, knew the product well- and there was nothing that he would not do to earn our business- all the while without exerting any undue pressure on us. It was the best experience we have ever while purchasing a new vehicle. Johnny diligently researched all my questions and was quick to respond with accurate answers, and while negotiating the final purchase price was extremely clear in exactly what the vehicle was going to cost- and gave me a full breakdown on how the final number was determined. (I had trouble with another nearby dealer who would never break down the final cost- VERY ANNOYING). Everyone I met at the dealership was extremely helpful, professional and knowledgeable and made this process painless. If you want to enjoy the purchase of your next car- stop in and call Johnny Franco- 301-847-2200 Ext 3104- you will not regret working with him and the rest of the folks in Silver Spring Audi. More

Buying a Car from Audi of Silver Spring was a pleasure and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manage and a great experience. Johnny Franco is the most friendly and accommodating auto salesperson I have ever dealt with. Together with his Sales Manager, they quoted me a price which they honored, even though the car I wanted was no longer in stock once I got back to them. Then they found the car I wanted, told me exactly when it would be delivered, and helped me obtain the financing I needed. They also gave me a great price on my trade in. I passed two other closer Audi dealers to buy from them, and I am glad I did. It was totally worth the extra 20 minute drive to work with them to get the car I wanted at the price I wanted. I am very happy with the overall experience and would encourage others to make the extra effort to buy from them, and especially to work with Johnny Franco. What a Class Act!!!! More

I came to this dealership initially to have a diagnosis of an used Audi A8L that I had purchased at a CarMax. Aaron Klimchuk was the service representative who handled that transaction promptly and profes of an used Audi A8L that I had purchased at a CarMax. Aaron Klimchuk was the service representative who handled that transaction promptly and professionally. During the diagnostic test, I was shown two CPO Audi A8L's and test drove one that I eventually purchased (I returned the CarMax vehicle to them). This dealership was very fair with regards to my trade-in dollar amount, explained the advantages of trading it in versus selling it privately, and even beat the pre-approved loan rate I had previously secured through my own bank. The end result was a cumulative, non-intrusive and smooth transition from my vehicle to a CPO vehicle from Audi Silver Spring. I would recommend this dealership to family, friends and co-workers and look forward to a solid relationship with my car (which I happen to LOVE!) Give them a try - you will not be disappointed! More

I was very pleased with how I was treated at Audi of Silver Spring. Both Johnny Franco and Tom Schweiss were very professional and and not high pressure. They found me the vehicle I wanted and had it Silver Spring. Both Johnny Franco and Tom Schweiss were very professional and and not high pressure. They found me the vehicle I wanted and had it re-directed to their dealership. The buying process was fairly easy although I would not recommend picking up on Saturday as they get very busy! More

Me and MY Husband had an wonderful experience with Audi SilverSpring.We both travelled upto silverspring from virginia to buy a car.Johnny Franco who helped us to buy what we want and been extremley patien SilverSpring.We both travelled upto silverspring from virginia to buy a car.Johnny Franco who helped us to buy what we want and been extremley patience,friendly and easy to deal with. He is very helpful regarding the price negotiaton.Johnny Franco was very informative,extremly patience gives us enough time to think about the deal never pushes to buy immediaately. He really helped us in pricing. Their customer serive is extremely good and no nonsense. Their managers Mike and frank greated us and helped us what we want. From my experice i would highly recommand this delaer. More

I actually began the process of purchasing the car I picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire process, and when my dream car came in--well, I am now driving it. He continually followed up with me and never wrote me off as someone who might have been wasting his time. I received a thank you for him and the general manager, who came by and spoke with me personally. But, I could not have thanked Tom more for believing in me and hanging in there with me. Everyone was so professional, yet personable. I must add that Anthony Lucas exemplifies the definition of true professionalism. In fact, he set the bar so high, I cannot image that another finance manager that I may encounter in the future could come close. As long they maintain the high caliber of staff that they currently have, I am a live-long customer. More

I had a very good experience with Silver Spring Audi. Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went out of his way to find me a car as quickly as possible. Johnny worked with me on several issues and was very helpful and professional. The dealership and both men are highly recommended. More

Could not have been a more pleasurable experience. This dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sale dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sales manager and business manager went out of there way to make sure we felt valued as a customer and were comfortable with our purchase. Highly recommend this dealership. More