Audi Silver Spring

This was my first Audi experience. I was in the market for a two door coupe and was deciding between Audi or BMW. I ended up going with the Audi A5 because of price, performance and a good sales repres for a two door coupe and was deciding between Audi or BMW. I ended up going with the Audi A5 because of price, performance and a good sales representative. I was fortunate to have Mr. Ken Olsen as my sale rep. He was outstanding. Professional, honest, personable and was able to give me what I needed at the price I wanted. He answered all my questions thoroughly, was extremely patient and he even drove me home since I wasn't trading in my current car and didn't have a ride back to my residence. That's customer dedication! I really appreciated. Ken's a great guy and I would recommend him to anyone in the market for an Audi. He knows his stuff and he's honest about it. Very personable and not pushy. Driving my Audi around is pretty sweet and I'm glad I decided to go with what I did. Regards, Don More

Johnny Franco was the BEST. I visited the Audi dealership in Rockville first and was VERY dissatisfied with their service--they were very rude and didn't really offer to help me. They actually told me I woul in Rockville first and was VERY dissatisfied with their service--they were very rude and didn't really offer to help me. They actually told me I would need an "appointment" before I could test drive a car. I decided to drive 30 minutes out of my way to visit the Audi Dealership in Silver Spring and I was very happy with everyone that I interacted with at this dealership. They are very professional and accommodating. Johnny is not the typical car salesman--he's not pushy at all and he really listens to what you're looking for in a vehicle and offers some great suggestions/advice. He gave me the opportunity to test drive several vehicles and not once rushed me into a decision. I ended up going with the 2012 A4. The color that I wanted was not in stock but he was able to find the color I wanted and made a great deal with me. I love my new car and I'm glad I didn't give up on Audi because of the other dealership. Johnny was extremely helpful. I definitely recommend this dealership to anyone who is interested in an Audi! More

Tom was extremely helpful and this was one of the easiest and most pleasant sales experiences I have had. He worked with me while I was still in Afghanistan and was extremely knowledgable on the A5 and made and most pleasant sales experiences I have had. He worked with me while I was still in Afghanistan and was extremely knowledgable on the A5 and made the paperwork process very efficient. I will definitely be going back to Audi Silver Spring for all of my mechanical requirements as well as future business. I will also recommend friends who are interested in Audis to go to this dealer. More

I worked with Johnny Franco at Audi Silver Spring to purchase a new S4. I found the car via the internet and got the internet price on it. When I went in, he handed the keys to me for a test drive, and purchase a new S4. I found the car via the internet and got the internet price on it. When I went in, he handed the keys to me for a test drive, and we came back to negotiate a deal. The price we struck for the car and for the trade in were both very fair. Johnny and everyone in the dealership were very pleasant, cordial, and professional. There was no attitude, of the type that you might expect at a German car dealership. I recommend this dealership. More

I want to give kudos to Audi Silver Spring and to Tom Schweiss for all of his assistance. It had been close to 10 years since I had been in a dealership and I can’t explain how impressed I was with how Schweiss for all of his assistance. It had been close to 10 years since I had been in a dealership and I can’t explain how impressed I was with how professional and courteous Tom was. Having worked in sales, customer service means A LOT and goes a long way with me and I was very impressed. He wowed me with his knowledge of the A3 and explanation of the A3 and it's features during the test drive. I think what stuck out the most to me was the fact that Tom was genuinely concerned about my needs as a potential customer as opposed to closing the sale. From start to finish, Tom was by far the most professional, enthusiastic, confident and considerate sales person I have encountered in a very long time. Although I did not decide to purchase my vehicle from Audi Silver Spring, I will be keeping this dealership in mind for all future needs!!!! Thank you Tom and Audi Silver Spring for such a memorable and positive experience. I greatly appreciate it. -Teresa Lang- More

After visiting 20+ dealers in the DC metro area, Tom Schweiss at Audi Silver Spring remains THE MOST awesome sales manager to deal with. He not only gives the best prices, fair trade-ins, but also has Schweiss at Audi Silver Spring remains THE MOST awesome sales manager to deal with. He not only gives the best prices, fair trade-ins, but also has good knowledge of Audi AND competitors' products. Tom is also very straight forward and communicative and NOT pretentiously overdressed like Lexus sales. I just bought my 2nd Audi from him and I'd definitely buy another Audi from him again. Audi Silver Spring's service department is decent too. Courteous and professional people. Tidy and modern show room / waiting area. More

George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every employee of Silver Spring Audi Service Department for the wonderful treatment I received after my recent repairs to my Audi Q7. I have never had such fine service from an an Audi Service Department. THe other one I dealt with prior to yours was Audi of Rockville. Their staff were rude, incompetent, and not helpful at all. Thank you for doing superior work on my "tank". You are THE BEST! The entire process from beginning to end, was handled in the most professional and courteous manner that I have ever experienced. My car was more beautiful when you finished it than when I originally bought it! This is a letter of appreciation in regards to the way my Audi Q7 was taken care of. The customer service shown to me by you and your staff is remarkable. I truly believe that it is a statement of character of yourself and every person who works at your place of business. In fact it is a style of business that should be adopted by everyone I will continue to recommend my family, friends, and clients to use your business. I have one word that best describes your company and all of your employees, IMPRESSIVE!! You provide excellent customer service. Also, all of your office workers were so kind and helpful. You have a great establishment that provides superior overall service. This shines in your employees; they pride themselves in their work. You have a great team and please let them know. This is a letter of complete gratitude. From the initial contact, you gave me peace of mind that my Q7 would be taken care of. You and your staff delivered excellent customer service from that day forward. Thanks for the great job on the repairs. The excellence of the operation is noted, but the extra little things make a big difference. I’ll be sure to let everyone know of the high quality of your work. Your company is #1 in my eyes! I want to thank everyone at Silver Spring Audi Service Department. Everyone went above and beyond what I expected after dealing with the horrific service (or lack thereof) from Audi Rockville. More

Outstanding customer service from Tom Schweiss during the leasing of my A4 Audi. The whole approach from beginning to end was seemless,efficient and most of all his knowledge of the product, process and abil leasing of my A4 Audi. The whole approach from beginning to end was seemless,efficient and most of all his knowledge of the product, process and ability to anticipate my questions is what deserves high praise. James Wang as the business manager at the end of the process also deserves high marks for his customer service, knowledge and efficient service. I have used this dealership for my last 4 leases and also for service of my vehicle and I have always had excellent service. You are definitely doing it right with your approach to the customer and anticipating the customer needs! Great,Great Job Tom and James too!! More

I was given a very thorough description of every aspect of the process, at a pace that was easy and comfortable. I was introduced to service manager and the assistant manager, as well as provided informat of the process, at a pace that was easy and comfortable. I was introduced to service manager and the assistant manager, as well as provided information about the rating of the service department in comparison to other Audi dealers nationally. Management, sales and financial personnel were very friendly and sincere in their expression of being willing to help -- not to just get a sale. The price was fairly and openly negotiated; additional services were explained carefully. I was provided a good introduction to the car and my phone was set up to work in my new car. I was oriented to the NAV and radio/sound system, with a recommendation that I come back for further training. The payment process and the various components of the bill and document process were carefully addressed. In general, I was very pleasantly surprised at the quality of the interaction with everyone. More