Audi Silver Spring

We purchased our Audi from this dealership. My first experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated contact concerning the reasons for the delay. When the car was finally returned four days later, it had not been cleaned. In contrast, this was our second experience, and it was hard to believe it was the same dealership. The service technician we dealt with this time addressed all of our issues, and was as responsive and courteous as I could have ever imagined. The 5,000 mile service was done in about 1.5 hours (faster than I expected) and my waiting in the service area was pleasant. Based upon this experience, I will continue to use this dealership for our ongoing service needs. One thing to keep in mind: this dealership does not offer all services on Saturdays. For example, bodywork including minor touchups, cannot be done on Saturdays. But this is a minor point. More

An excellent buying experience. No sales pressure. Excellent pricing. Never felt rushed or hurried through the process. Everyone at Audi Silver Spring was very easy to work with. Everyone from the sal Excellent pricing. Never felt rushed or hurried through the process. Everyone at Audi Silver Spring was very easy to work with. Everyone from the sales associate to the finance manager and the general manager were friendly, professional and treated with the utmost respect. I never felt like a walking wallet. Instead of trying to sell me one every available option, the salesman suggested fewer then I first thought I wanted. And I couldn't be more pleased my new Audi. More

My wife and I were in the market for a large SUV and decided on a Cadillac Escalade. We test drove several at a few Cadillac dealers but nothing really jumped out at us. I came across a well priced 2009 decided on a Cadillac Escalade. We test drove several at a few Cadillac dealers but nothing really jumped out at us. I came across a well priced 2009 listed online from Audi Silver Spring and called and was connected with Tom Schweiss for a test drive. The truck drove and looked great and was very reasonable price. Initially we really wanted to buy from a Cadillac dealer but what really sealed the deal for us was Tom's knowledge of the Cadillac Escalade model. He actually knew more about it than the Cadillac dealer we had gone to. This gave us a level of comfort and it has been two weeks and we extremely happy with our Escalade. Also the Audi Silver Spring finance department was able to save money by getting us a lower interest rate than our credit union, which was a happy and unexpected surprise. More

Mr. Singham showed his consistent professionalism to take care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating for me to look at someone does his job at best. The service was done in a timely manner. So it propelled my day be easy. More

My purchase experience with Audi Silver Spring was fantastic. After I got the run-around from a local Detroit-area dealer and had nearly given up, I found the exact Audi A3 TDI I wanted on Audi Silver fantastic. After I got the run-around from a local Detroit-area dealer and had nearly given up, I found the exact Audi A3 TDI I wanted on Audi Silver Spring's website. I called to see if the car was still available, and was quickly put in touch with Internet Sales Manager Tom Schweiss. I was, of course, apprehensive about buying a car from another state. But Tom exceeded my expectations on every level and did everything possible to make sure I was comfortable with my purchase. He answered all of my questions about the car, the price, financing options, and the details of an out-of-state sale. I asked if he would take additional pictures of the car, and within a few hours, I had several in my e-mail inbox. And he quickly adjusted my price quote after I'd completed Costco's Auto Program wizard (which I hadn't known about initially), and seemed genuinely pleased that I'd get an even better price on the car. Tom's e-mails and phone calls were always friendly and helpful. And when he was out of the office one day, he made sure I knew Frank Gomez was keeping the purchase process moving along in his absence. When we arrived in Baltimore two weeks later, Tom picked us up at the airport and drove us to the dealership. I was shocked when he offered, but so grateful. That's just one example of Tom's willingness to "go the extra mile," but it really made a great impression. At the dealership, Tom patiently explained all the features of our new car. I only wish I was able to remember half of the things he showed us! In just a few short hours, we'd signed all the paperwork and were on our way. My experience with Audi Silver Spring was, by far, the most positive sales experience I've ever had, thanks to Tom Schweiss. I highly recommend Tom and the team at Audi Silver Spring, especially to out-of-state buyers. I know I'll definitely contact him again when we're in the market for our next new car. Thanks, Tom, for everything! More

Black Friday, after shopping most of the day, my niece accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Ty accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Tyson's Corner so attempted to contact Tyson's Corner Audi. Their phone system was down so I just drove directly there. It was approximately 3 pm. I put the car in neutral & put on the emergency brake. I went inside & approached the assistant service manager, Kevin Ross. He did not greet me. I simply explained the problem & rather than even try to assist me, he said that he didn't have anyone who could help me. He told me to leave the car in neutral, put on the emergency brake, get my keys out, & lock the car until I could get it fixed. I asked if I could make an appointment to get it fixed in the morning. He told me to call the main number to schedule an appointment. I told him that the phone system was down. Rather than taking me word, he dialed the number himself, & then said,"Our phone system is down, just keep trying." I immediately left! I called Silver Spring Audi and was greeted by my regular service consultant, Evan Singham. I told him of my Tyson's Corner experience & the problem that I was having. He told me to come immediately & he'd have one of the technicians waiting for me. I drove 30 miles from Tyson's to Silver Spring & as soon as I pulled into the service bay, I was met by Evan & Derek Wilkomm, the shop foreman. They immediately started working on the problem & before I even got out of the driver's seat, had taken the shaft apart. They got the quarter out, replaced the shaft shield, cleaned my car & had me out the door within 45 minutes. They literally made my day. Although I live about 15 miles from Tyson's Corner Audi, in the future, I will continue to drive 45 miles to Audi Silver Spring. The customer service is amazing & the advisors have been trained to go out of their way to satisfy the customers. Another happy ending. More

In these economic times, we had the most unusual Audi purchase request BY FAR. We wanted to purchase an Audi Q5 for our parents as a retirement gift. They live in Maryland. We live in Singapore. We (the purchase request BY FAR. We wanted to purchase an Audi Q5 for our parents as a retirement gift. They live in Maryland. We live in Singapore. We (the kids) were financing it. They were driving it. It was a surprise. The car/combo/colors/exact specifications we wanted were not on the lot. The Q5 had to be ordered in from Germany, requiring two months of lead time. We were only going to be in the DC area for a week, and the car had to be delivered, picked up, and special packaged on the date we arrived in from our 22 hour flight. And we absolutely REQUIRED honesty and transparency with the car representative with whom we were dealing to have any semblance of doing this multi-national, multi-currency transaction. After spending a few months reaching out and speaking to the numerous dealers in the region, often not being able to communicate our needs to them, getting the response to come into the dealership and "pick one out", we found our man in Tom Schweiss. He spoke patiently to us, listened to the massive logistics plan, and worked out a schedule to have our parents surprise ready and delivered in time. No other car salesperson could have even come close, no one else would have even earned our business. When I told him we were going to arrive on a specific date to give them the car, he made sure it was ready. When we had numerous logistics problems -- as always the damned Maryland MVA!!-- picking it up, he patiently worked through it with us. We deal with high-level clients all the time in our own fields, and DC has a large share of big egos, and we understand that CRM is the MOST IMPORTANT factor in completing a deal, and the differentiator in choosing a partner in a transaction of this amount. Tom and Audi Silver Spring are the people to go to when you want and demand the levels of professionalism that you expect associated with one of the finest cars on earth. Thanks Tom and love the car! More

From the get go, these guys were fab, they went out of there way to get me the car i wanted with the spec's i needed. These guys are courteous and true professionals and not like those other dealers out there way to get me the car i wanted with the spec's i needed. These guys are courteous and true professionals and not like those other dealers out there. I went to see one sales person at a location in tysons and he was in the middle of lunch, total waste of time. If you want to save money and time go see these guys esp. Mike! More

Best experience I have ever had purchasing new or used. The follow up after the sale was awesome, they follow up with parts due me, tags and mailed them since I was far away, they even sent me a refund che The follow up after the sale was awesome, they follow up with parts due me, tags and mailed them since I was far away, they even sent me a refund check because of an over-collection on their part! First dealer not to ask and pressure me to rate them 5 stars. I would strongly recommend this dealership. More

I came across Audi Silver Spring by way of an internet search. I then communicated via email with 5 Audi dealerships in my surrounding area. My decision to work with Tom Schweiss was based on his ability search. I then communicated via email with 5 Audi dealerships in my surrounding area. My decision to work with Tom Schweiss was based on his ability to listen to me and meet my needs. I was not interested in a get-her-in-here, close-the-deal type of sales pitch. Tom answered all my questions and made the experience as pleasant as possible. Audi Silver Spring was the furthest of the dealerships I was in contact with. In the end the service made traveling the great distance well worth it. My dealings with Mike Casey could not have gone any smoother. He was very understanding of the time constraint I was under to get the paperwork completed. Like Tom, he listened to my needs and did not try to sell me something I was not interested in. Two days after the purchase of my new vehicle I had to return to the dealer for an additional service. Again operating under a tight time schedule Mike came to the aide of Tom and got me in and out in no time flat. I would HIGHLY recommend Tom Schweiss and Audi Silver Spring to anyone who asks. More