Audi Silver Spring

I recently purchased my first A3 over the weekend and I just can't say enough positive things about the entire process. Johnny Franco made it a wonderful experience, everything was straight forward (no ha just can't say enough positive things about the entire process. Johnny Franco made it a wonderful experience, everything was straight forward (no haggeling over the price or anything else) which made my decision easy. The funny thing is we live about 1 mile from another Audi dealership but we drove an hour to Silver Spring b/c the level of customer service is so much better. I would buy my next Audi from Johnny! More

Working with Aaron Klimchuk during my service experience was a pleasure. Previously, I had worked with the Audi dealership in Arlington VA and experienced terrible service, this was definitely not the case was a pleasure. Previously, I had worked with the Audi dealership in Arlington VA and experienced terrible service, this was definitely not the case with Audi of Silver Springs. Further I had a problem with the starting of my car which I had mentioned to my service advisor in Arlington VA and it was not taken care of, this time around I explained the problem to Aaron and he fixed it to my satisfaction. I would defintely recommend Aaron Klimchuk and Audi of Silver Springs to anybody who is in need of service on their Audi. More

Tom Schweiss was friendly, patient, knowledgeable and enthusiastic about the cars. No pressure selling, opaque pricing or shell games. He stayed way late after closing time to help us, let us test driv enthusiastic about the cars. No pressure selling, opaque pricing or shell games. He stayed way late after closing time to help us, let us test drive multiple cars, answered a ton of questions and was responsive to our request for a competitive price. We never felt like we were being hustled to make a decision. More

Johny went out of his way to make sure that I left the dealership with my new vehicle happy. I got what I came for and the overall experience could not be any better. My salesperson was very helpful and t dealership with my new vehicle happy. I got what I came for and the overall experience could not be any better. My salesperson was very helpful and the whole team at this dealership has the customer as the number one priority. More

We purchased a 2011 Audi a4 at the Audi Silver Spring. The overall experience with the dealer was good and satisfactory. Thomas was very knowledgeable, professional and clarified a lot of our issues both The overall experience with the dealer was good and satisfactory. Thomas was very knowledgeable, professional and clarified a lot of our issues both via the ph and over emails, which helped us understand things better both about the car and purchasing.Thanks to Thomas for being so patient.I am hoping that my experience with the car service would also be pleasurable. I wish them Good luck in continuing to do the good work and would recommend them to anyone who is serious about buying an Audi. More

This was my first car purchase in about 10 years and Tom Schweiss made it a truly enjoyable and memorable experience. Audi of Silver Spring's pricing was better than competitive (they wanted my business and Schweiss made it a truly enjoyable and memorable experience. Audi of Silver Spring's pricing was better than competitive (they wanted my business and it showed), their facilities are beautiful, the customer service was outstanding not only when I ordered the Audi A5, but also as I had questions while I was waiting for it to be built and shipped to the U.S., and also upon delivery. The sale didn't end when I made the commitment - Tom proved that he (and Audi of Silver Spring) want a long-term business relationship with me. I already have recommended Audi of Silver Spring and Tom Schweiss to some friends and did so without hesitation. Since I've had the car for only a couple of weeks, I'm unable to rate the service department, but I have high expectations and am confident they will meet or exceed them when the time comes to take my new baby in for an oil change and other scheduled service. More

Process was done over internet. That made it much more difficult. Sales person was patient, helpful and attentive. The few bumps hit were overcome positively. Sales person knew his product and was willing difficult. Sales person was patient, helpful and attentive. The few bumps hit were overcome positively. Sales person knew his product and was willing to be aggressive in negotiating best price. Would buy there agin. More

Highly professional atmosphere. Johnny bent over backwards to make the process convenient for me. They quickly got me a quote on my trade in. They shopped financing aggressively and got me a rate backwards to make the process convenient for me. They quickly got me a quote on my trade in. They shopped financing aggressively and got me a rate that beat Audi finance's rate. The business manager was professional and quick. Johnny tied up a couple of loose ends after delivery right away. More

The Sales people listed above were knowlegeable, friendly and extremely cordial. The dealership was immaculate and beautiful.The only problem was an inordinate wait for the finance manager who was held capti and extremely cordial. The dealership was immaculate and beautiful.The only problem was an inordinate wait for the finance manager who was held captive by a couple for about two hours. The young couple who had ordered their new car were analyzing eveything and insisted on scrutinizing the finance contract from top to bottom, calculators in hand.A contract tht was rather straight forward and not terribly complcated. It may have been prudent to make them comfortable in another room allowing them to read the contract quietly together and jot down any questions or concerns. The dealership generally closes at 8:30 and we left at 9:30 having driven from Richmond Virginia arriving at 5:00pm! That being said, the finance manager was ultimately very helpful and pleasant, despite having been worn out by this young, couple rendered insensitive by their insecurity. So although eveyone gets a solid 5.0. The overall experience was a GOOD rather than a Great. More

This was the best service experience I have ever had. My car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even deliver car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even delivered my vehicle to me when work was complete. I am very please with the way they treat their customers. I would recommend Audi Silver Spring to everyone. More