Audi Silver Spring

I purchased a preowned Audi Q5 6 months ago and I've gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the proble gone back to the service dept for vibrations in the speakers. After 3 visits I was told by the service manager that although they can hear the problem, they can't fix it and my only option is to go to a "third party" outside of Audi to have it fixed. Although I like the vehicle, I'm pretty sure that I won't get another Audi if this is the norm. I'm hopeful that any other issues can be fixed as they arise as the Q5 ages. There's no option to choose "maybe" for returning to this service center so I checked yes in hopes of any other issues being taken care of. I'm already considering a Porsche Cayenne bcause I'm sure the speakers don't vibrate. More

Dealership and its employees are on of the Best I have ever dealt with...Would recommend They have been very accommodating from sales to Service ever dealt with...Would recommend They have been very accommodating from sales to Service More

One word, Amazing, I have dealt with a lot of dealers in the past and I can honestly say, this has been the best experience I have ever had. They went above and beyond in helping me get into my new car. the past and I can honestly say, this has been the best experience I have ever had. They went above and beyond in helping me get into my new car. I was on a phone with 2 local dealers in NY for a car that i wanted, I was on the phone with them for a whole week going back and forth about price and such, after all was said and done, when I was ready to get the car, they tried the typical "oh your credit doesn't look so good so your monthly payment will be higher" nonsense. I checked my credit a week before car shopping and know for a fact that I had Tier 1 credit. I had no time for games so I moved on. I did some more research and saw that Audi Silver Spring had the car and color combination that I was looking for, I called late on a Friday night and spoke to Scott Veneziani, just from the way they spoke to me over the phone, very professional, very informative, never felt pressured, to the point, didn't waste my time (unlike the salesman I was dealing with at my local dealer). I was sold. I called back Saturday afternoon and discussed the terms and the deal was done over the phone. A testament on why Audi Silver Spring deserve your patronage, I drove 3 hours from NY to Audi Silver Spring and was running late, they stayed late after closing so that i can take deliver of the car. When i got there, I was greeted with nothing but smiles from Scott Veneziani and Frank Gomez. Everything was smooth sailing from thereon out, from signing the papers to the run through of all the car features. I never felt rushed even though it was way past their closing time on a Saturday. I highly recommend Audi Silver Spring, Scott Veneziani and Frank Gomez. Thank you again for making the purchase such a pleasant experience, very refreshing departure from the typical dealers I had dealt with in NY. I really wish all other dealers would understand that Customer Service is whats most important to us consumers, the car usually sells itself but what keeps us coming back is and always will be is Customer Service. When I'll be in the market for another Audi, you bet that the first call i make will be to Audi Silver Spring. - A very happy and proud owner of a 2014 R8 More

Head and shoulders above the competition in terms of pricing, transparency, and customer service. I came up from Virginia Beach and looked at cars at four different dealers. Audi Silver spring blew them pricing, transparency, and customer service. I came up from Virginia Beach and looked at cars at four different dealers. Audi Silver spring blew them all away. I'm very happy with my A4. More

Great to work with, and made for very easy sales process. Highly recommend. The used car we purchased we priced very aggressively from the beginning so did not have to spend long on achieving the price we w Highly recommend. The used car we purchased we priced very aggressively from the beginning so did not have to spend long on achieving the price we wanted for the call. More

Tom effortlessly guided us through the process of buying our 2014 Audi A4. I can't say enough about his product knowledge, professionalism and attitude. My wife & I would not hesitate to purchase another Au our 2014 Audi A4. I can't say enough about his product knowledge, professionalism and attitude. My wife & I would not hesitate to purchase another Audi with Tom's wonderful guidance. Thank you! More

We just bought our new Q5 2014 from Silver Spring yesterday. We were starting off from the internet inquiry and it went really well. We can't say more good thing about this dealership and our salespe yesterday. We were starting off from the internet inquiry and it went really well. We can't say more good thing about this dealership and our salesperson Jacob Jay, he is very professional and dedicated (Note: we were emailing back and forth on a Sunday- his off day). He listened to our needs and find the solution that best fits our need, he is attentive and straight forward and offered us a very reasonable price for a 2014 model. He is also very patient in explaining and demonstrating the functions of our Q5 even at late hour. We really enjoyed doing business with him. We would definitely refer him to our family and friends. More