Audi Silver Spring

I actually began the process of purchasing the car I picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire picked up a few days ago, months ago. I wanted a very specific car, but did not have stellar credit. Tom was patient with me throughout the entire process, and when my dream car came in--well, I am now driving it. He continually followed up with me and never wrote me off as someone who might have been wasting his time. I received a thank you for him and the general manager, who came by and spoke with me personally. But, I could not have thanked Tom more for believing in me and hanging in there with me. Everyone was so professional, yet personable. I must add that Anthony Lucas exemplifies the definition of true professionalism. In fact, he set the bar so high, I cannot image that another finance manager that I may encounter in the future could come close. As long they maintain the high caliber of staff that they currently have, I am a live-long customer. More

I had a very good experience with Silver Spring Audi. Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went Both Michael Hayes and Johnny Franco were extremely easy to deal with and went out of the way to be helpful. With Q5's in short supply, Micheal went out of his way to find me a car as quickly as possible. Johnny worked with me on several issues and was very helpful and professional. The dealership and both men are highly recommended. More

Could not have been a more pleasurable experience. This dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sale dealer is a "class act". Arrived at a deal in a quick and orderly fashion. No pressure. Straight forward dealing. Everyone from the salesman, sales manager and business manager went out of there way to make sure we felt valued as a customer and were comfortable with our purchase. Highly recommend this dealership. More

I recently purchased a pre-owned 2010 A6 from Silver Spring Audi, and it was a tremendously pleasant experience. Everyone I came into contact with was knowledgable, friendly, and extremely professional Spring Audi, and it was a tremendously pleasant experience. Everyone I came into contact with was knowledgable, friendly, and extremely professional. Parnie had my car ready to test drive as promised and Mike Mazak politely and courteously talked numbers with me. I never felt any pressure from either Parnie nor Mike. They were and continue to be true gentlemen. The outstanding customer service did not end with the purchase of my car. A few days later, I returned with a few questions and Jason spent time with me making sure I was comfortable and knowledgable about all of the car's features. When I brought the car in to have a paint chip fixed, both Mike Mazak and Stefano graciously assisted me with a transition to a loaner. Lastly, when my oil light came on and the car needed service, Evan kept me 100% informed and my car was ready on time as promised. As a professional working mother of 2, I cannot say enough about this extraordinary team at Silver Spring Audi. Their actions consistently demonstrate they value me as a customer, and it is clear that they honor and recognize my time as important. Moreover, they deliver what they promise, they are friendly and personable, and they truly make me feel welcome when I enter the showroom. I have already highly recommended Audi of Silver Spring to several friends of mine, and I would buy another Audi from them in a heartbeat! Christine Silver Spring, MD More

I traveled up to Audi Silver Spring from Richmond, Virginia to buy a car I had seen on Autotrader, and I would do it again in a heartbeat. The car was in great condition, exactly as described, and co Virginia to buy a car I had seen on Autotrader, and I would do it again in a heartbeat. The car was in great condition, exactly as described, and coming to an agreement on price was a forthright, transparent process. Johnny and Mike were extremely responsive to phone and email questions, and I cannot overstate how impressed I was by their professionalism More

After going to 4 other dealerships to find the car and service I wanted, Audi of Silver Spring managed to deliver on exactly what I was looking for. Charlie greeted me (steps up from Audi of Alexandria), service I wanted, Audi of Silver Spring managed to deliver on exactly what I was looking for. Charlie greeted me (steps up from Audi of Alexandria), I was immediately introduced to Johnny, and everyone I met at Audi of Silver Spring was extremely friendly, very helpful, and made the car buying process as easy as possible. I came in knowing what I wanted and they didn't try to sell me something else. The entire process was fully open and disclosed and I never felt uncomfortable, thanks to Johnny and Mike. I highly recommend them. Johnny was a wonderful salesperson and the whole experience was worth the 45 minute drive to get there. More

Excellent service. Excellent price. No nonsense. I had problems with a car leased 7 years ago, and this dealership stood behind me and helped me to recoup costs with Audi. I have continued leasing with t problems with a car leased 7 years ago, and this dealership stood behind me and helped me to recoup costs with Audi. I have continued leasing with them and have never been disappointed. Unlike any other dealer. Makes visiting pleasurable. More

My total experience was wonderful. This was the second dealership I visited to purchase my new Audi 5. I came here because the first dealership did not give me the time of day. From the minute I walked i dealership I visited to purchase my new Audi 5. I came here because the first dealership did not give me the time of day. From the minute I walked in Silver Spring Audi, Steve was welcoming, informative and helpful. I would recommend this dealership, in particular Steve Saunders, to anyone who wants to make their car buying experience easy and enjoyable. More

I recently moved here from NJ and was looking for an honest, reliable Audi dealership for my Audi needs. Audi Silver Spring is the closest to my home so I decided to give them a try. From the moment I w honest, reliable Audi dealership for my Audi needs. Audi Silver Spring is the closest to my home so I decided to give them a try. From the moment I walked in, the customer service was exceptional. Aaron was my service advisor and was extremely courteous and great to work with. He kept me informed during the entire service process and made the experience a very positive one. This service department is top notch and is made up of a great team of individuals. It's obvious that customer satisfaction is important to them, so I will be happy to return here for all of my Audi needs. More

I recently purchased my first A3 over the weekend and I just can't say enough positive things about the entire process. Johnny Franco made it a wonderful experience, everything was straight forward (no ha just can't say enough positive things about the entire process. Johnny Franco made it a wonderful experience, everything was straight forward (no haggeling over the price or anything else) which made my decision easy. The funny thing is we live about 1 mile from another Audi dealership but we drove an hour to Silver Spring b/c the level of customer service is so much better. I would buy my next Audi from Johnny! More