Audi Silver Spring

Thank you Steve Saunders and Mike N. for making things happen. Steve and Mike were a great team. They both represent Audi's award winning brand name and top notch customer service with their friendly an happen. Steve and Mike were a great team. They both represent Audi's award winning brand name and top notch customer service with their friendly and prompt service. They took the stress of purchasing an automobile off and were right ot the point, which I much appreciated. We were the last customers out of the store on a Friday night and they stayed with us after hours to make sure we were ok. Questions/concerns were answered efficiently and effectively and I enjoyed my experience. Steve has the most laid back and stress-free personality that I really enjoyed. I envy you! LOL Mike N. has an extremely outgoing, friendly and genuine personality that made me feel relaxed and comfortable. Steve and Mike N. were a super team and I'm glad I had the pleasure working with them. Highly recommended and definitely a returning future customer. This is my 2nd Audi and would also rate Audi of Silver Spring one of the most friendly Audi dealers in MD. Thanks again Steve and Mike!! More

Excellent experience all the way around - far better than other Audi dealerships visited in the DC-MD-NORVA area! Sales person was very knowledgeable and took the time to explain the features of the vehicle other Audi dealerships visited in the DC-MD-NORVA area! Sales person was very knowledgeable and took the time to explain the features of the vehicle both before and after the purchase. Comfortable, low-pressure atmosphere from the moment we stepped foot on the dealership until we drove off in our new vehicle. One of the better, if not the best, car buying experiences we have had. More

I called ahead to let this dealership know I was coming and when we arrived I told the front desk person I was there to inquire about a new Audi A3. The front person said she would get a salesman. I sat wi and when we arrived I told the front desk person I was there to inquire about a new Audi A3. The front person said she would get a salesman. I sat with my friend. No brochure was given. We actually went and got it ourselves. As we sat, numerous folks came and went and we did not get any help. We asked the front person and she said she would check. NOthing. No one came over during a whole hour that we waited to even say, "someone will be with you, or we haven't forgotten about you." It was a very disappointing experience. When we left, I mentioned to the front person, "I have to leave." She said. "OK, bye." She didn't even ask for my name so someone could call or try to stop me and get someone to help me. I would NEVER recommend this dealership. I am glad I purchased from another, because if sales is this bad, I would imagine service dept. would be awful. More

Went out to buy a Mercedes GLK, at dealership disliked salesman and wasnt thrilled with the GLK. Decided to look around and found the Audi Q5 at Audi of S.S. John the saleman was warm, friendly, low press salesman and wasnt thrilled with the GLK. Decided to look around and found the Audi Q5 at Audi of S.S. John the saleman was warm, friendly, low pressure and extremely knowledgeable! He along with James and Frank made the whole process a pleasure. We did feel like part of the Audi family and were treated as such. I would highly recommend this dealership and particularly John the salesman. More

My experience was great with Audi Silver Spring. Johnny Franco treated me as if I were a family member. Although the car was being shipped form overseas, he kept his word and held the car for me. I knew Franco treated me as if I were a family member. Although the car was being shipped form overseas, he kept his word and held the car for me. I knew I was getting a great deal on the price as he used the same pricing structure that he did with a previous customer (a friend). More

Audi of Silver Spring was by far the best dealership I have ever purchased a car from. Our salesman Brian Keys is such a down to earth person and made the entire process very easy. He was our comic relief have ever purchased a car from. Our salesman Brian Keys is such a down to earth person and made the entire process very easy. He was our comic relief while we waited for everything to process, so if you are looking for someone with a good sense of humor he is your guy. We were able to pick out the car we wanted, do a test drive, and drive the car off the lot within a few hours. We both want to thank the entire staff for doing such a great job and making this experience a lot less painful than it could've been. We'll see you guys again in a few years!! More

I would say my main reason for thinking so highly of Vince and Mike was how they showed their concern for my travel distance. I did travel from Hershey PA to buy my car at Audi Silver Spring. They answe Vince and Mike was how they showed their concern for my travel distance. I did travel from Hershey PA to buy my car at Audi Silver Spring. They answered all my questions about my A6 and were right on with those answers. The car looks as good as they said and was worth my trip to Maryland. GREAT JOB GUYS............... More

I must say this is the best car buying experience I've had, and I have been purchasing cars/trucks a very long time. Johnny Franco was on top of his game when it came to listing to me and giving me the p had, and I have been purchasing cars/trucks a very long time. Johnny Franco was on top of his game when it came to listing to me and giving me the pitch about the car I wanted to buy. He worked with me and help me to understand about Mile One Audi Dealership committment to customer service. It was Easter weekend, and Johnny was set to come into the dealership for delivery if I could not make it in on Saturday. Things worked out, but just his willingness to come in was enough to say that I will return when I'm ready to purchase another car. I will also give great reviews if anyone ask me about Mile One Audi. Thanks guys for a great car buying experience. More

Most of us do not look forward to the process of buying a new car. When I bought my 2011 Audi A3 TDI from Audi Silver Spring, I was fortunate to have Johnny Franco as my salesman. Johnny gave me a fair pri new car. When I bought my 2011 Audi A3 TDI from Audi Silver Spring, I was fortunate to have Johnny Franco as my salesman. Johnny gave me a fair price. When an Audi with the options I had chosen was not available, Johnny helped me order the car that I wanted. He provided great service and quickly returned phone calls and emails. I would recommend Audi Silver Spring to my friends and family. More

Certified pre-owned sales manager called to apologize and explain the situation that led to my earlier dissatisfaction and negative review. Apologies accepted despite an unfortunate confusion and lack of fol explain the situation that led to my earlier dissatisfaction and negative review. Apologies accepted despite an unfortunate confusion and lack of follow up. I would like to retrieve or at least edit my earlier review. More