Audi Silver Spring

I chose this dealership after reading the reviews on delaetrater.com and I'm glad I did. There were two Audi dealerships closer to where I live but they didn't have very good customer service ratings an delaetrater.com and I'm glad I did. There were two Audi dealerships closer to where I live but they didn't have very good customer service ratings and I saw why after going in to just look. After seeing the 2010 Audi Q5 that I was interested in online, I requested more info and rec'd a response from Jacob Jay rather quickly. Over a few days he answered all of my questions and I arranged a test drive. Once I drove that baby, I knew I was going to buy it. Jacob was very knowledgeable about the vehicle and demonstrated all the bells and whistles. While on the test drive he didn't try to convince me to buy which was nice. He just gave me info about the vehicle's performance and specs which was all that I was interested in. I actually enjoyed the test drive. Before going to Audi Silver Spring I hated going to dealerships because they always tried to convince me that I needed extras. Not so at Audi Silver Spring. This was the best car buying experience I've ever had. My next Audi will definitely come from this place. They know how to treat their customers and I appreciate that. More

Friendly, diligent and very knowledgeable staff, high level of professionalism, one-on-one attention to customers, best car buying experience, awesome car..highly recommend it!! level of professionalism, one-on-one attention to customers, best car buying experience, awesome car..highly recommend it!! More

I found te dealership and the reps I dealt with to be very professional, knowledgable, cordial, exceptionally responsive and highly flexible. A very memorable experience. very professional, knowledgable, cordial, exceptionally responsive and highly flexible. A very memorable experience. More

We purchased a 2013 Audi Q5 from this Audi dealership all done via email, text and phone calls. It was a sincere pleasure to deal with Vincent O'Donnell. He was very professional and helped us out a lot with done via email, text and phone calls. It was a sincere pleasure to deal with Vincent O'Donnell. He was very professional and helped us out a lot with this purchase. I highly recommend dealing with Mile One Silver Spring Audi. From what we had to do with the purchase, he was very accommodating, especially that we are from the West Coast of Canada. Special thanks to Vincent O'Donnell at Audi and Ivo at Luxury Importing / LuxuryImporting.ca. More

Absolute worst car buying experience imaginable! If you have any kind of deal in place, even if its in writing, they will change the numbers and tell you it your fault. They agreed to have the car that we have any kind of deal in place, even if its in writing, they will change the numbers and tell you it your fault. They agreed to have the car that we were buying shipped because it was not on there lot. During the course of further talks we got them to lower the price of the car another $200 to cover the cost of the inflated documentation fees. Come to find out they had planned on driving on driving our new car up and putting 130 miles on it without our consent. When questioned they told us the taking out the doc fees changed the deal. None of this was mentioned to us at all. we told them they were going to have to compensate us for doing this as it was not agreed to. We called the dealership it was coming from and they confirmed it was their intention to drive it up the whole time. When getting our deposit back our salesman (Jacob) tried to place all the blame for the deal falling through on us. We went to another dealership and got what we wanted and had a great experience! More

I had a great experience working with this dealership and with my sales rep. He went above and beyond to make sure I got the car I wanted. Not only was the price very reasonable, but they helped me get my Zi with my sales rep. He went above and beyond to make sure I got the car I wanted. Not only was the price very reasonable, but they helped me get my Zip Car back into the city so that I could drive my new car home with me that day. Just that extra bit of service, the extra hour he took out of his day to help, really made me impressed with the work ethic of the dealership. All the paperwork was well explained and taken care of almost effortlessly and I am confident that any time I bring my Audi in for service or inspection I will get the exact same treatment. It's the atmosphere they inspire and it makes purchasing a vehicle, which can be an arduous task, a pleasurable one. More

The sales man was extremely helpful with answering any questions. The sales man Jacob was great at explaining all the information regarding the features and pricing of the purchased automobile. questions. The sales man Jacob was great at explaining all the information regarding the features and pricing of the purchased automobile. More

I brought my Q5 in for scheduled maintenance and happened to see a S4 that piqued my interest. Took a test drive with Jacob (also sold me the Q5) and I was smitten. That specific trim did not fit in with my to see a S4 that piqued my interest. Took a test drive with Jacob (also sold me the Q5) and I was smitten. That specific trim did not fit in with my current needs, but Jacob managed to acquire another S4 that fit my specific needs the same day! After about a week of exchanging emails back and forth we reached a very comfortable deal and I came back to take the S4 for a spin. Purchased the car later in the week and am very happy with the decision. I have worked with Jacob on the purchase of two cars now and will certainly continue to go through him in the future. Jacob's manager, Mike, was also very helpful and accommodating during the entire process. All of my interactions with Audi Silver Spring have been great thus far and I look forward to future encounters! More

After a thorough search for the perfect Audi S4 I finally landed at Audi Silver Spring and was helped by Scott Veneziani. The dealership is well manicured, friendly receptionist, complimentary water and sna landed at Audi Silver Spring and was helped by Scott Veneziani. The dealership is well manicured, friendly receptionist, complimentary water and snacks and a beautiful R8 in the front window! Scott greeted me and introduced himself and quickly returned back for the anticipated test drive. The car was great, hence why I bought it, but it was also very refreshing to talk to a sales rep who actually knows the product he is selling, and knowing it well. After a quick negotiation, we agreed on a number and the rest may have taken a bit over an hour(not terrible for a dealer!) Scott was generous enough to order me new S4 front floor mats, fill up the gas tank, find the manual and get the car detailed in a short period of time. Any future Audi purchases I will strongly consider Audi and Scott, thanks again! More