Audi Silver Spring

Best Audi in the DMV I've been to a lot of Audi dealership in the DMV and so far Audi of silver spring is my favorite one. Staffs are knowledgeable and friendly, Getting y I've been to a lot of Audi dealership in the DMV and so far Audi of silver spring is my favorite one. Staffs are knowledgeable and friendly, Getting your car serviced is a breeze, Techs are smart and will educate you. The manager is such a cool dude and really made me feel welcome. My overall experience was fun and satisfying. More

Everything happens for a reason I was in the market for a new car after I had totaled my old one. I needed a car quick, and something that was reliable, safe, low mileage, and good o I was in the market for a new car after I had totaled my old one. I needed a car quick, and something that was reliable, safe, low mileage, and good on gas... the tough part? I needed to find it in 2 days. I went into Audi with previous knowledge from my brother, James, who had done research on an Outlander sport, so I was hoping this car would be everything I needed in such a short time period. It turned out to be better than I invisioned, and once the decision was made, I received very speedy service from Hayley, who made the process easy and very straight forward. She was extremely knowledgeable on the entire process and did everything she could to make sure we were comfortable during the little bit of time we did have to wait. Thank you James, Hayley, and Brad for all your help! More

Hailey provided tremendous customer service. Was very happy with the customer service I received. Hailey was friendly, very knowledgeable and helped me find the right car for our family. Thank yo Was very happy with the customer service I received. Hailey was friendly, very knowledgeable and helped me find the right car for our family. Thank you! More

Ask for Julian Bought out Q5 and love it .also loved the the buying experience . Ask for Julian! He is excellent at what he does and just a great guy all around Bought out Q5 and love it .also loved the the buying experience . Ask for Julian! He is excellent at what he does and just a great guy all around More

Proffesional Car Buying Experience Hayley Gillen was extremely helpful and expedient with my car buying process. She was very knowledgeable about all of the Audi inventory and was able Hayley Gillen was extremely helpful and expedient with my car buying process. She was very knowledgeable about all of the Audi inventory and was able to help make my decision easy. Wonderful customer service! Julius Thomas Trimble More

Professional, pleasant and informative Marty was very helpful. He knew that as a senior I was deciding between two cars, from two amazing dealers in the same group. He spent significant t Marty was very helpful. He knew that as a senior I was deciding between two cars, from two amazing dealers in the same group. He spent significant time understanding my personal needs and taking me around the extensive lot to demonstrate all the options. He provided detailed info that I could take home and review. As someone who despises the "new care experience" I was pleasantly surprised at how easy and comfortable this one was. More

Very professional and pleasant dealership I had a great experience starting from the negotiation phase in which we came to a very good deal fairly quickly and then Brian and the team had to br I had a great experience starting from the negotiation phase in which we came to a very good deal fairly quickly and then Brian and the team had to bring the car from Georgia (due to the specific trim i asked) and that happened very fast. He was a pleasure to deal with all throughout. Brad on the finance department was great as well. Had a great experience throughout. More

Pleasant and professional dealership From the moment I spoke to Hayley, up to and including when I drove the vehicle off the lot, she was nothing but friendly, professional, patient, and From the moment I spoke to Hayley, up to and including when I drove the vehicle off the lot, she was nothing but friendly, professional, patient, and courteous. She was always willing to go the extra mile to answer my questions and ensure that I was happy throughout the entire process. For example, when I asked for an itemized out the door price, she provided it to me promptly and it was presented in a clear, easy to understand format. When I asked another dealer for the same info, they took days to respond and actually never gave me the info — only a window sticker. Before I drove the vehicle off the lot, Hayley took time to acquaint me with the primary features of the car, instead of handing me the keys and saying “bye!” The car has a lot of technology and it can be daunting to figure it all out. I truly felt like a valued customer and not just another number. I was offered coffee, water and snacks and relaxed in the comfortable lounge while my credit was being run. I also received a nice “goody bag” with Audi keychains and an elegant ballpoint pen. Sam, in finance, was also very professional and did not force me to buy any unnecessary add-ons. I liked the survey that I took via the iPad Pro which informed me which things, such as Audi Care, were recommended and how much it would cost per month, if rolled into my loan. At one point I was unsure of the numbers on the paperwork and Sam did not rush me. He allowed me to use my calculator to double check the numbers before signing anything. This was a very pleasant experience and I would definitely buy from this dealership again in the future. More

Hayley was very helpful and friendly/enjoyable to work with! Hayley was very helpful in finding a vehicle that had all of the specs I was searching for. She also worked very hard to get the best deal that she c Hayley was very helpful in finding a vehicle that had all of the specs I was searching for. She also worked very hard to get the best deal that she could. I didn't end up buying the vehicle through Silver Spring, but I would still recommend them to friends. More

Great car buying experience with Haley! Purchased my dream car with Hayley and Team's help. Upon arrival, the car I wanted was ready for a test-drive and Hayley did an excellent job going o Purchased my dream car with Hayley and Team's help. Upon arrival, the car I wanted was ready for a test-drive and Hayley did an excellent job going over the features of the vehicle. She demonstrated excellent customer service skills and professionalism which made the long commute from D.C. totally worth it. Not only did she have my best interest in mind when it came to my financing situation, but she went above and beyond, offering to contact her directly if I had any questions and that she would make herself available. Sure enough, I had questions, and Haley was right there to help! Top notch service! Highly recommend this dealer. Thanks Hayley & Team! More