Audi Silver Spring

Outstanding Experience I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron K I have a 2010 Audi A4 that I always bring to Audi Silver Spring for routine maintenance and for service. For 2 years, I was able to work with Aaron Klimchuk and he always provided me with professional attention and remarkable follow-through. Aaron was so excellent that he got promoted to Audi corporate services. Man I wish he was still at Audi Silver Spring (the best Audi dealership in the DC metro area)! More

Excellent Purchase Experience I had a great experience at this dealership. The sale staff is professional and genuine. I worked with James Chase, and everything from the initial I had a great experience at this dealership. The sale staff is professional and genuine. I worked with James Chase, and everything from the initial phone call to responding to questions after the sale. James was great. Highly recommend this dealership. Everyone from the gentleman when you first walk in, salesmen walking around, the managers and finance were top notch. I picked up an 2013 A7 from these guys. More

S5,R8 Experience Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (ser Previously Porsche and Mercedes owners. Now in love with Audi. The all around service here can be described as exemplary. Especially Diego Minda (service) and Scott Veneziani (now with Porsche sales). More

Fantastic A6 Purchase Experience Purchased my first Audi after being a Lexus owner for many years. Audi Silver Spring was a friendly and easy experience- no pressure at all but lots o Purchased my first Audi after being a Lexus owner for many years. Audi Silver Spring was a friendly and easy experience- no pressure at all but lots of information provided. I worked with Tom Schweiss, who is their internet sales dealer. Tom was fantastic and the sales experience was a breeze. Everyone I interacted with was friendly and helpful - and no fake "manager meetings" where you endlessly wait for no reason! I have not used the service facility yet so can't yet comment. Recommend Tom and the dealership highly. More

Easy, efficient, fast My experience at Silver Spring Audi was phenomenal. James Chase was our sales rep, and went over and above in ensuring our experience was pleasant wi My experience at Silver Spring Audi was phenomenal. James Chase was our sales rep, and went over and above in ensuring our experience was pleasant with no wasted time. There was no pressure, and he was very patient with our two separate test drives and almost three weeks between our first meeting and final decision on which car to go with. They went to great lengths to ensure everything was done, and when I couldn't find the Roadside Service pamphlet in the glove compartment, on his own volition, James went by my house and dropped one in the mail box. now that's service! More

My Silver Spring BMW Advisor is Amazing The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the The customer experience provided by Thomas Grant is amazing. No matter the reason for my having to bring my vehicle in, I am always greeted with the highest level of professionalism. I always feel as though Thomas is treating my vehicle as he would his own. Although I purchased my vehicle from another local dealer, I chose to have all of maintenance done at BMW of Silver Spring because I know that Thomas is going to provide the best possible service and oversight. Thank you Mr. Grant More

From MD to FL! I recently purchased a gently used 2014 Audi S4 with very low miles (8,500). I live in Florida and for approximately 6 months I have been researching I recently purchased a gently used 2014 Audi S4 with very low miles (8,500). I live in Florida and for approximately 6 months I have been researching these cars. I didn't want to buy new and I had a very particular color combination and technology features in mind as well as desiring a 6-speed transmission. I monitored all of Florida's Audi dealerships as well, but the car combination I wanted never came up available used. I initially dealt with Mike Mazak, but finally dealt with salesperson, Thomas Schweiss. I have never bought a car out of State, but I was willing to secure a deal over the phone and make the trip up to purchase the car provided I could come to terms. My experience was very pleasant and Thomas even picked me up from the airport. The car was WAY better in person than in the website pictures and I was able to complete the purchase in less than 3 hours (which is very fast, in my opinion) and drove the car to the Auto Train station on Lorton, VA same day to get the car to Florida. One thing I found very pleasing was that prior to making the trip, I had worked with their financing team to secure financing terms that were to my satisfaction, but when I got there, they were able to get me about 0.75 basis point lower than the financing terms I/we had agreed to. This lowered my monthly payment. I thought it was a very good touch for them to do this as I don't think they really had to since we had "agreed" to terms prior. More

What's to complain about! Our transaction was pretty uneventful. I chatted back and forth with Thomas Schweiss for a day or two via email. We struck a deal contingent to my t Our transaction was pretty uneventful. I chatted back and forth with Thomas Schweiss for a day or two via email. We struck a deal contingent to my trade-in. My wife and I liked the deal so we drove 2 hours and 45 minutes from Ocean City, MD to Silver Spring. We go there at 8:15 PM, test drove the car around the block, did the paperwork, got a really fair price for my trade ($300 more than I was expecting), signed the financing, and drove home. Their team stayed until 10:30 PM to get everything done. Other than that, the facility is nice. The staff is very social and friendly (at least for us it was), and the follow-up communication was there the next day. Not much to review for me which is good I guess. Shawn (Ocean City, MD) More

Great management made them successful I bought an 2014 Audi Q7 , I had a great experience. with my salesperson Scott, he was awesome. after a while I I realized that the DVD headphone was I bought an 2014 Audi Q7 , I had a great experience. with my salesperson Scott, he was awesome. after a while I I realized that the DVD headphone was missing, I called my salesperson few times, but I the sales manager forgot about my headphone which he is no longer work there and I did complain about my issue , as soon as my voice was heard, the general manager Mr. Michael DiGiovanni called me right away and reached out to me , he handled the matter so professionally and immediately ordered the missing headphone. I have a strong faith in the management team to run the business in the right way. I'm considering to trade in my 2013 Audi to the new 2015 Audi A8L 4.0T . I'm sure Michael will take care of me. I do mark this dealer a great business in my book . Arman Doski Sterling VA More

Do not go! I am glad I did not purchase the used Mercedes C300 from them.Unfortunately I had to drive all the way to the dealership to discover how incompetent t I am glad I did not purchase the used Mercedes C300 from them.Unfortunately I had to drive all the way to the dealership to discover how incompetent this dealership really was. They will change the pricing at the finance room without your knowledge!!! Although I had completed a credit app, sent a copy of my ID, Insurance info, Trade info with current mileage and pay off amount I had to wait 2 hours before they even tried to help me. They had my app sitting with nothing initiated!! Although my sales rep Xeni was friendly, he had no clue about the car he was trying to sell me - when a few things like the back curtain, rear speakers and the rear seat lights was not working his comment was " we are not a Mercedes Dealership so we have no idea why this is not working and have any knowledge of fixing it unless I will pay for it""!!! And his managers including the finance rep Prasad (he was the most unfriendliest person I have ever met!!) never seemed to understand what was needed and not once did anyone from the dealership try to compensate for their failures. This dealership just is not worth your time. Do not go! More