Audi Silver Spring

Ask for Atanas Ivanov I hate buying cars. I mean, I absolutely despise it. I knew I wanted a specific preowned car at Audi SS and did all my research beforehand. When I arr I hate buying cars. I mean, I absolutely despise it. I knew I wanted a specific preowned car at Audi SS and did all my research beforehand. When I arrived, Atanas helped me with the purchase and he was great. He didn't do a hard sell, didn't try to push me to other cars and did a good job of convincing me to buy from their dealership while NOT trashing a rival dealership that had a similar vehicle. That's professionalism, and it's appreciated. Audi SS gave me a fair trade-in value for my car and they were very fair with my counter offer on the new one. It was pain-free transaction. I probably could have gotten the exact amount I wanted but things were handled so well that I didn't even push to counter again, nor did I feel like I'd somehow lost as a result. I owe a lot of this to Atanas' easygoing and transparent manner. I felt like I got a good deal, Sam in fiance was straightforward with terms, and I was in and outta there within 3 hours. It was a pain-free a transaction as I'd ever had and Audi SS has likely gained a lifetime customer as a result. Thanks to Atanas and the whole team at Audi SS. More

Great car buying experience Recently purchased an A4 from Audi Silver Spring. Previously test drove a Q5 with Julian Collins, who did a great job answering all of my questions. I Recently purchased an A4 from Audi Silver Spring. Previously test drove a Q5 with Julian Collins, who did a great job answering all of my questions. I ended up going with an A4. After shopping around different Audi dealerships, I found Julian / Silver Spring to be most price competitive. We agreed to a price over the phone and after arriving at the dealership, everything went very smoothly. Financing with Prashant was quick and efficient. Sunil did a great job showing me all of the A4 controls. Would do business here again. More

OUTSTANDING! I have been and continue to be so incredibly impressed with the service I receive from Audi in Silver Spring, whether it be from the service departmen I have been and continue to be so incredibly impressed with the service I receive from Audi in Silver Spring, whether it be from the service department in dealing with Phil or Evan, or dealing with the sales and finance team, like Tom or Brad, that I have purchased 4 Audi's from them! I can't get enough of the top notch VIP service I receive that I keep coming back for more. I highly recommend this dealership for all of your purchasing and servicing needs. They have a customer for life with me. More

Best service Ever I've been coming to this Dealer for some time now and it gets better with each visit. Mostly because of the three people that are my goto people, Phil I've been coming to this Dealer for some time now and it gets better with each visit. Mostly because of the three people that are my goto people, Phillip, Julian and Prashant who (imho) are the best people there. I recommend all three of them in their respective departments. Off course getting the Q3 at the best deal, by Julian, was nice on it's own. However, I do want to give a shout out to the three who has helped me. More

Great customer service Wanted to say thanks to the GM he made my experience with this dealership awesome that you again for putting your customers first!!!!! I would recomme Wanted to say thanks to the GM he made my experience with this dealership awesome that you again for putting your customers first!!!!! I would recommend this dealership to all my family and friends More

A+++++++ in customer service Another great deal with Audi in Silver Spring Everything you need at this location, professionalism, curtesy, detailed explanation and no less going Another great deal with Audi in Silver Spring Everything you need at this location, professionalism, curtesy, detailed explanation and no less going beyond the normal standards to make a deal working for the customer. A must is to acknowledge the best people at this location Atanas Ivanov, Prashant Paul, Evan Singham and his great team in service department. My opinion is that by far this is the best location to get a great car for the best deal possible. Regards, Adrian Calin More

Had an issue and Evan corrected it fast I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a c I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a call from Evan the Service Manager. He apologized for the service I received and promised to correct it. He ordered the parts needed, got me in immediately after the parts came in and my car was fixed at no additional cost to me. This is a very nice dealership, very clean and all of the employees are friendly and professional. I will definitely return here for service and sales. Thanks Evan. More

Respectful and quick Hayley was extremely patient with me and was available at all times to answer my questions. She was honest and upfront with details. I never felt pres Hayley was extremely patient with me and was available at all times to answer my questions. She was honest and upfront with details. I never felt pressured into agreeing to a transaction. More

Fantastic experience! Hayley saved the day! My family and I have purchased BMW's from another luxury brand dealership for the past 30 years. When the lease to my BMW X3 was Hayley saved the day! My family and I have purchased BMW's from another luxury brand dealership for the past 30 years. When the lease to my BMW X3 was ending, out of loyalty, I returned to the same dealer assuming I would buy my next car there. I was extremely disappointed and shocked at the poor customer service at that dealership. The finance rep was also very condescending towards me as a "female driver" and he was not helpful at all. Fortunately I know Benny Milton (an Audi exec), and when I told him of my dismay, he suggested that I consider Audi. Benny introduced me to Jim Gordon and Hayley Gillen. Jim and Hayley were amazing. Jim researched cars in my price range and then he let Hayley take the reigns. She was so great! Like a breath of fresh air my entire buying experience was absolutely perfect. Hayley was patient with me when I was undecided. Her approach and style was never hard sell. She guided me with the expertise and extensive knowledge about Audi's that is typically seen in sales reps who have worked in the industry for a long time. When I asked Hayley how long she had been selling cars at Audi I could not believe she was relatively new to the biz. She knew every nuance of each and every car that I inquired about. To be extra sure about my decision, I left and test drove BMW's at a dealer nearby. Hayley did not push me, and she remained polite every second of the way. Test driving BMW's helped me realize that I really wanted an Audi A3 instead, and I only wanted to purchase it from Hayley. When I returned to Silver Spring Audi to purchase the car, I specifically requested Hayley Gillen by name. She spent a lot of time with me to make sure the process was practically effortless. We literally closed the dealership that night. While I signed the contract, unbeknownst to me, Hayley voluntarily unloaded my belongings from my previous BMW, and she put them in my new Audi A3. After I left she even contacted me to make sure everything was going fine with my car. I couldn't be happier with my new A3. And whenever I buy my next Audi I will ask for Hayley Gillen again. If you're seeking a great experience at a great dealer with an excellent sales rep, ask for Hayley Gillen. Thanks again Hayley! PS...Thanks to Jim Gordon and Benny Milton as well! More

Great buying experience We had a terrific buying experience at Audi Silver Spring! Our primary contact was Hayley Gillen, and she was outstanding in all phases of the special We had a terrific buying experience at Audi Silver Spring! Our primary contact was Hayley Gillen, and she was outstanding in all phases of the special order we placed for an Audi Q7. In addition to Hayley's work on our sale, at various points along the way Nishant Paul, Sam Wright, and Robert Hovey each provided specific support that was exceedingly helpful. Many thanks! More