Audi Silver Spring

Fantastic Experience I absolutely love my new Audi Q5! Alex Max was a pleasure to work with. He is friendly, knowledgeable, helpful, and genuine. He made the process so fu I absolutely love my new Audi Q5! Alex Max was a pleasure to work with. He is friendly, knowledgeable, helpful, and genuine. He made the process so fun and exciting as well! I would highly recommend him and Audi of Silver Spring to anyone looking to purchase a gorgeous new car. It was a five star experience for sure! More

Um Did You Forget Me? Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Silver Spring location. Upon my 1st visit I ordered a repair for a door ding and touch up paint, which I paid for that day. Regarding the requested repair to the door ding, my rep said she'd have to coordinate it with the rep who travels to their location on certain days to do such repairs. She said she would reach out to him and call me back with a day and time. I had to call her multiple times over the next few weeks to get a date because she never called me to arrange it. So the door ding was eventually fixed. Here we are in April though, I've been there 3x now, and still no paint to touch up where they fixed my door ding. Let's talk about this 3rd time there, which was this week. I had a recall on my car and made an appointment to drop off my vehicle and I reserved a loaner car. I was running behind and called to let them know I would be about 45 minutes late and not to give away my car. I was put on a long hold and told they'd make an exception this time but they only hold loaners for 30 minutes. REALLY??? I wasn't a no show, I called you to let you know I was in route so you'd give away my RESERVED loaner...Why Exactly? Anyway, upon arrival I couldn't locate my drivers license. I left it in my other wallet in my other car. They would not allow me to have a loaner though I had a photo of my license that I keep on my phone in case I ever lost my ID I'd at least know my license#. Ok. so, I get they wouldn't give me a loaner with only a picture of my license; HOWEVER, they offered to bring a loaner to my home the next day and take my car with them back to the dealer. Well that was Monday and today is Thursday. Hence, the title to this review "Um Did You Forget Me?" They lost ALL future business from me. And if you're reading this, credit me back for the paint that I never received. Note: Dimitra is my assigned Service Manager and who I ordered the paint through. Peter is the Service Manager that was helping me when I went in this week and who offered to deliver a loaner car to me the next day. 2 Employees while both very personable while there gave me 2 Experiences that have left me very unimpressed with overall customer service, especially for a luxury brand. More

Excellent customer care...they definitely go the extra mile The dealership and its magnificent customer care representatives are definitely committed to meeting the needs and wants of there customers. Alex was The dealership and its magnificent customer care representatives are definitely committed to meeting the needs and wants of there customers. Alex was more like a friend..! More

Charismatic Professionalism Our experience was nothing short of perfection. The way we're greeted, care for and even catered to with the most professionalism. I've purchases at l Our experience was nothing short of perfection. The way we're greeted, care for and even catered to with the most professionalism. I've purchases at least 10 car and this had to be the best experience I've had yet. More

Alex the Great My car broke down on Thursday, and Alex was able to get me into an awesome Diesel engine Audi Q5 on Saturday. Alex did a great job of explaining to me My car broke down on Thursday, and Alex was able to get me into an awesome Diesel engine Audi Q5 on Saturday. Alex did a great job of explaining to me the in’s and out’s of the car, and I was very comfortable driving off the lot with the car. Alex is a knowledgeable salesman who helped the car buying process very easy. More

Great experience! Alex Max is the most sincere and informative salesperson we have ever dealt with when purchasing a new car. We came into the dealership on a Friday ni Alex Max is the most sincere and informative salesperson we have ever dealt with when purchasing a new car. We came into the dealership on a Friday night with the intention of test driving a Q5 and maybe coming back at another time to purchase, but Alex and the rest of the sales team made it too easy to purchase it that night. After buying the car, Alex stayed with us until 11:00 PM, going over all of the features of the car. Nishant and Samuel helped make the rest of the sales buying experience pleasant and painless! More

Awesome experience! I purchased my beautiful black Q7 couple months ago. My audi brand specialist was Atanas Ivanov. The whole entire process went really smooth and pleas I purchased my beautiful black Q7 couple months ago. My audi brand specialist was Atanas Ivanov. The whole entire process went really smooth and pleasant. Atanas was extremely knowledgeable, professional and honest in regards of my transaction. The sales director Nishant Paul went above and beyond to make sure i was completely satisfied with everything.I would definitely recommend this dealership to all my friends and family .Love you guys. I will be back in three years for my next Audi. More

A lovely sales experience. I had a lovely sales experience at Audi of Silver Spring! The staff were warm and welcoming, and the entire process went very smoothly. Will certain I had a lovely sales experience at Audi of Silver Spring! The staff were warm and welcoming, and the entire process went very smoothly. Will certainly recommend Audi of Silver Spring to anyone, and Alex Max in particular. Outstanding customer service and attention to detail! Thank you! More

Outstanding Q7 sales experience! I highly recommend contacting Antanas for your next vehicle purchase at Audi Silver Spring. He is extremely knowledgeable and makes the entire proces I highly recommend contacting Antanas for your next vehicle purchase at Audi Silver Spring. He is extremely knowledgeable and makes the entire process very smooth. He got me into the right vehicle for my family budget, was very professional and easy to work with. You can tell he takes great pride in his job and provided unmatched customer service to my entire family from start to finish. He worked well with the entire dealership team to get us on the road in our new Q7 during a busy Saturday. I will be contacting Antanas for another Audi vehicle soon as my family is very happy with our new Q7 ! Bruce More

Audi SiIver Spring The dealership and Thomas Schweiss were great to work with and bent over backwards to make our experience special. Highly recommend buying from them. The dealership and Thomas Schweiss were great to work with and bent over backwards to make our experience special. Highly recommend buying from them. Their service was outstanding and prices were super competitive. More