Audi Silver Spring

Excellent Experiance with Alex Max! I had a great experience at Audi of Silver Spring. Explain the each and every part of the lease, car features and finance. We really appreciate his he I had a great experience at Audi of Silver Spring. Explain the each and every part of the lease, car features and finance. We really appreciate his help. More

Alex Max is the Best! I had a great experience at Audi of Silver Spring. Alex took the time to talk to me about other offers and did not try to pressure me into getting a n I had a great experience at Audi of Silver Spring. Alex took the time to talk to me about other offers and did not try to pressure me into getting a new vehicle. I will definitely recommend this dealership and Alex to my network. Thanks! Cara A More

Honest service advisor I like the service I receive at Audi Silver Springs! I don't always like the cost of the repairs, but that is to be expected when you are paying for I like the service I receive at Audi Silver Springs! I don't always like the cost of the repairs, but that is to be expected when you are paying for services not on warranty. Dimitra, however tries to do all she can to help cushion the blow and makes sure the work is done on schedule. I have never had a major repair that she didn't go out of her way to make the experience comfortable for me, to include providing a loaner vehicle and applying current discounts and other sales bonuses to lesson the cost. I truly appreciate Dimitra as my service specialist! More

OUTSTANDING Service!! My salesman was knowledgeable, personable and went out of his way to be sure I was fully aware of all of my target Audi Q5’s features and extensive te My salesman was knowledgeable, personable and went out of his way to be sure I was fully aware of all of my target Audi Q5’s features and extensive technology. Once I decided to buy the car he was eager to review the operation of all aspects of driving, navigation, entertainment and safety features. He paired my phone into the system and set up my account which saved me a good bit of time. He explained all of the service options to me and helped me evaluate the options. The business manager also provided excellent professional service. He was very patient and thorough in negotiating the paperwork to complete the sale and acquire my new tags swiftly. More

An Enjoyable Car Buying Experience My wife and I had the pleasure of meeting Alex while car shopping. We had been to several Automotive Dealer's in the area. After meeting Alex we knew My wife and I had the pleasure of meeting Alex while car shopping. We had been to several Automotive Dealer's in the area. After meeting Alex we knew where we would be buying our next car. We went for a test drive with Alex and he gave us 3 buying vs lease scenarios. He is extremely knowledgeable and opened my mind to think a little differently about lease vs purchase. The Dealership has a wonderful culture and all the people we came into contact with were professional, kind and no pressure. We went home to consider our options for purchasing but we both agreed we would be buying the car from Alex. The next day we went in and in less than two hours I drove away in the finest automobile I have ever purchased. Do yourself a favor and contact Alex! Thank you Alex! Kevin & Christie More

Excellent Service Everyone was friendly and the service was excellent. They went above and beyond to help and exceeded my already high expectations. I will definitely r Everyone was friendly and the service was excellent. They went above and beyond to help and exceeded my already high expectations. I will definitely return to this dealership in the future! More

Great Experience for a First Time Buyer! Yesterday I drove home with my used (but essentially brand new) 2019 Audi A3! Zee Abdullah worked with me through the entire process to ensure that ev Yesterday I drove home with my used (but essentially brand new) 2019 Audi A3! Zee Abdullah worked with me through the entire process to ensure that everything went smoothly. Zee was extremely helpful and made my first car-buying experience fantastic! More

Top Notch Customer Service Recently, my three month old Audi would not start while traveling on business in Maryland. Silver Spring Audi went above and beyond trying to get me b Recently, my three month old Audi would not start while traveling on business in Maryland. Silver Spring Audi went above and beyond trying to get me back home to New York that same day in which they succeeded. They turned around a really bad day into a very positive experience. I especially cannot thank Dimitra, Evan, and the technician (I forgot his name) enough!!! I almost wished I lived in Maryland so I could have them service my car anytime. Thank you!!! More

Fantastic Experience I absolutely love my new Audi Q5! Alex Max was a pleasure to work with. He is friendly, knowledgeable, helpful, and genuine. He made the process so fu I absolutely love my new Audi Q5! Alex Max was a pleasure to work with. He is friendly, knowledgeable, helpful, and genuine. He made the process so fun and exciting as well! I would highly recommend him and Audi of Silver Spring to anyone looking to purchase a gorgeous new car. It was a five star experience for sure! More

Um Did You Forget Me? Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Silver Spring location. Upon my 1st visit I ordered a repair for a door ding and touch up paint, which I paid for that day. Regarding the requested repair to the door ding, my rep said she'd have to coordinate it with the rep who travels to their location on certain days to do such repairs. She said she would reach out to him and call me back with a day and time. I had to call her multiple times over the next few weeks to get a date because she never called me to arrange it. So the door ding was eventually fixed. Here we are in April though, I've been there 3x now, and still no paint to touch up where they fixed my door ding. Let's talk about this 3rd time there, which was this week. I had a recall on my car and made an appointment to drop off my vehicle and I reserved a loaner car. I was running behind and called to let them know I would be about 45 minutes late and not to give away my car. I was put on a long hold and told they'd make an exception this time but they only hold loaners for 30 minutes. REALLY??? I wasn't a no show, I called you to let you know I was in route so you'd give away my RESERVED loaner...Why Exactly? Anyway, upon arrival I couldn't locate my drivers license. I left it in my other wallet in my other car. They would not allow me to have a loaner though I had a photo of my license that I keep on my phone in case I ever lost my ID I'd at least know my license#. Ok. so, I get they wouldn't give me a loaner with only a picture of my license; HOWEVER, they offered to bring a loaner to my home the next day and take my car with them back to the dealer. Well that was Monday and today is Thursday. Hence, the title to this review "Um Did You Forget Me?" They lost ALL future business from me. And if you're reading this, credit me back for the paint that I never received. Note: Dimitra is my assigned Service Manager and who I ordered the paint through. Peter is the Service Manager that was helping me when I went in this week and who offered to deliver a loaner car to me the next day. 2 Employees while both very personable while there gave me 2 Experiences that have left me very unimpressed with overall customer service, especially for a luxury brand. More