Audi Silver Spring

Patient, Great Listener and Delivered What I Wanted I was in the market for a new car and was interested in the A5 Sportback. I visited the Silver Spring Audi location for the first time and was greeted I was in the market for a new car and was interested in the A5 Sportback. I visited the Silver Spring Audi location for the first time and was greeted with a smile from the moment I stepped in the door. I did not have an appointment and wow - am I lucky that MJ Alex was available and was assigned to help me out. She met with me and truly listened to my needs. I did not want to be pushed into a decision. I was not in a hurry to purchase and tend to over-analyze everything anyway. She was patient, extremely knolwedgeable, and made excellent suggestions based on what I had shared. I visited the dealership a few more times following my first visit. The dealership didn't have the exact vehicle I was looking for, but she was able to find me what I wanted and also listened to what my budget was. My experience was awesome - and even better, I love my new Audi! More

My 3rd Lease at Audi Silver Springs - Excellent Again! This is the 3rd vehicle I have leased from Audi Silver Springs; 1) Q7, 2)Q5, 3)Q5. Richard provided excellent service, first via email for convenienc This is the 3rd vehicle I have leased from Audi Silver Springs; 1) Q7, 2)Q5, 3)Q5. Richard provided excellent service, first via email for convenience to me, and then in-dealership to close the deal. His service was friendly and comprehensive. The dealership actually improved upon the deal agreed to when I arrived and the in-person process was smooth and stress free. In addition, Prashant was excellent to work with in finance. There was no pressure, answers were honest and helpful, he was knowledgeable and personable, and overall the process was informative. Once again I will not hesitate to do business with Audi Silver Springs! More

Excellent service & customer relations! I’ve been a customer here for 4 years. From different sales reps & finance assistance. Atanas, Nishant, Sergei & Julie all take superior care of me! I’ve been a customer here for 4 years. From different sales reps & finance assistance. Atanas, Nishant, Sergei & Julie all take superior care of me! More

New vehicle purchase Thomas Schweiss provided excellent service. He made the process of purchasing my SUV quick and easy. Kudos to Spencer for assisting me with activati Thomas Schweiss provided excellent service. He made the process of purchasing my SUV quick and easy. Kudos to Spencer for assisting me with activating the Integrated toll management of my vehicle. More

Brian Sarecky is a superb part of an excellent dealership We dealt with Brian Sarecky. He was courteous, very welcoming and friendly throughout our family's two visits. Three of us each test-drove an A4 and a We dealt with Brian Sarecky. He was courteous, very welcoming and friendly throughout our family's two visits. Three of us each test-drove an A4 and an S4 twice over two days before we settled on a 2018 S4 (which we are delighted with). Brian exudes quiet expertise. He is a veritable mine of information about Audis in general and about each car, new and used, on the lot in particular. He even knew the mileage on each used car from memory, and when we looked, he was always correct! He could answer every question we had instantly and clearly, and was extremely patient, especially with my dumb questions. Prashant Paul was equally polite, patient and efficient when it came to the financial arrangements. The showroom is bright, spacious and clean. Mike, the owner, is a perfect gentleman. All in all: 10 out of 10, A++! We will have our car serviced there, for sure, and when our son graduates from college in two years' time, we expect to be back for a second Audi. We'll ask for Brian! More

Spence went the extra mile - would definitely recommend! Spence was such a pleasure to work with. He was always available via text or email to answer any questions/concerns and was extremely friendly and hel Spence was such a pleasure to work with. He was always available via text or email to answer any questions/concerns and was extremely friendly and helpful throughout the entire process. He did everything he could to go above and beyond. (I mentioned in passing that one of my bumper stickers on the car I traded in was meaningful to me and when I came in for my second delivery, Spence had taken the time to peel it off my old car so I could keep it.) Spence made it feel like he was on my side trying to help me find exactly what I wanted for a good price. I would definitely recommend him. Prashant, on the other hand, lacked the same level of customer service. He was not very accommodating or friendly, especially after we insisted we did not want to add additional financing packages. He also ordered new tags for the new vehicle without asking if we would like to transfer my existing tags. I really liked my original tags and wanted to transfer them to my new car. He should have asked beforehand, and after he processed the paperwork, he said he could no longer transfer the tags. More

Excellent salesman They didn’t have the exact used car I wanted so the salesman worked with me to find a new car from another dealership at a great price. Tom was a plea They didn’t have the exact used car I wanted so the salesman worked with me to find a new car from another dealership at a great price. Tom was a pleasure to work with and I would def go back for my next audi More

A pleasant and painless experience Atanas was great to work with. He's friendly, professional, and very knowledgeable about the car. Prashant was able to get me a great deal on financin Atanas was great to work with. He's friendly, professional, and very knowledgeable about the car. Prashant was able to get me a great deal on financing. More

Best experience ever!!! Sales person Atanas Ivanov is by far the best guy to go to if you want to buy a car at this dealer. I was able to close the deal within couple of hou Sales person Atanas Ivanov is by far the best guy to go to if you want to buy a car at this dealer. I was able to close the deal within couple of hours. I highly recommend and will def return for future business!! Thank you so much! More

excellent service Alex provided excellent service and make my purchase process enjoyable. Alex gave me the ride from home to dealership during the day I picked up my c Alex provided excellent service and make my purchase process enjoyable. Alex gave me the ride from home to dealership during the day I picked up my car. The information provided from him is very helpful. More