Audi Shrewsbury - Service Center

I went to Audi Shrewsbury at the beginning of the summer. I wanted to get an oil change, any computer updates, and a detail. When I got my car back they told me that the connection to the server was not work I wanted to get an oil change, any computer updates, and a detail. When I got my car back they told me that the connection to the server was not working, the car wash was broken, and then proceeded to hand me a bill for about $350 for an oil change. Most of that coming from an inspection on a Audi Q5 that was only 6 months old. I went to another dealership only to find that the same inspection was complementary at the other dealership. Even though it's an extra 20 minutes away from the Shrewsbury dealership, I will never return to Shrewsbury Audi for service or to buy another vehicle. More

I've been taking my Audi R8 to Audi Shrewsbury since purchasing it in 2020. Antar George has been a great service advisor--he is always easy to communicate with, only recommends what is necessary, an purchasing it in 2020. Antar George has been a great service advisor--he is always easy to communicate with, only recommends what is necessary, and is fair in pricing. He makes sure a loaner is available, and keeps me up to date on the services being performed and when they are completed. He's also great at dealing and coordinating with 3rd party warranty companies when required. The shop foreman, Russ Clark, is a magician. He can diagnose complex problems quickly, and most importantly, fix them correctly. Russ is also an all-around great person: he takes the time to meet with me whenever I'm at the dealership, answering any questions I have as well as providing tips, tricks and details on my cars. He even recently helped me with a post-purchase inspection of a new (to me) Audi S5, and will be taking care of this car for me too. Russ leads a great team of mechanics at Audi Shrewsbury The service manager, Anthony Putignano, has also been great to me. Suffice it to say, he takes ownership over his service department and is more than fair should there ever be an issue. Audi Shrewsbury has a great team to help maintain your Audi, and I recommend them without hesitation. More

Since they were bought by McGovern, it is. HORRIBLE purchase experience. Getting service done there is worse. The service advisors are condescending, sexist and their techs don’t fix the issues until y purchase experience. Getting service done there is worse. The service advisors are condescending, sexist and their techs don’t fix the issues until you go back repeatedly. One tech put over 100 miles on my car and drove it home and back as his perso al behicle without replenishing the gas. Unacceptable. More

Awful drivers, dangerous, and disrespectful.DO NOT BUY A Awful drivers, dangerous, and disrespectful. DO NOT BUY A VEHICLE FROM MCGOVERN AUDI OF SHREWSBURY IT HAS BEEN ABUSED!! If you have to go there to g Awful drivers, dangerous, and disrespectful. DO NOT BUY A VEHICLE FROM MCGOVERN AUDI OF SHREWSBURY IT HAS BEEN ABUSED!! If you have to go there to get service, remove your personal plates and make them use their repair plates! They burn out, floor cars, drift/burn out around blind corners in the rain, and drive wrecklessly. No discrimination between a dealer owned vehicle or a customers vehicle, they do not care, they will beat your car into the ground! DO NOT LET YOUR LUXURY CAR BECOME A WEAPON OF VEHICULAR MAN-SLAUGHTER!!! When I spoke to the general manager John, he said there was nothing he could do it must people test driving the cars, that is not always the case, it is rarely, but most of the time the techs and transporters/drivers are responsible for this. I expect accountability from an establishment that claims they are a luxury high-end dealership who "cares" about the community they serve. The police have taken notice and now sit down the road waiting for them, I'm serious, they have almost run over small children, dogs, farmers, and pedestrians, they do not care where, who, or how. Please mention this review at your next visit and maybe the establishment will go back to behaving the way a luxury dealership should, with integrity, honor, trust worthy behavior and honesty. More