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Audi Shrewsbury - Service Center

Shrewsbury, MA

4.8
140 Reviews

140 Reviews of Audi Shrewsbury - Service Center

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May 16, 2024

Dealer has been service centric in the past. That focus has changed in the past year More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 22, 2024 -

Audi Shrewsbury responded

Hi Mike, we would love some more detail on your feedback so we can turn things around for you! Please contact our Service Manager, Anthony, at 508-581-5800. Thank you.

May 16, 2024

My service advisor, Felisha, in the service dept is great. She listens to my questions and is knowledgeable, helpful and professional. Everyone in the service department that assisted me today were wo More

by Rallard2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felisha Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jocelyn Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Audi Shrewsbury responded

We're so glad to know that Felisha and the rest of our service department team at Audi Shrewsbury could assist you effectively! We appreciate your kind words, thank you for sharing this positive review.

May 14, 2024

Staff was friendly, courteous, and helpful. I appreciated the free car wash coupon at scrubadub. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felisha Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca check us in. Friendly, speedy.
May 14, 2024 -

Audi Shrewsbury responded

John, we're delighted our team offered a warm welcome and that you appreciated the complimentary car wash coupon! Thanks for choosing Audi Shrewsbury!

May 14, 2024

The girl helping me was awesome! ! They are all so accommodating there it makes it so much easier to drop my car off. More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felisha Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Audi Shrewsbury responded

Tom, we're glad to know you had an awesome experience with our team at Audi Shrewsbury. We always aim to make the process as easy and accommodating as possible for our customers. Thanks for your review!

May 13, 2024

Jacob and Anthony were amazing to deal with, both of them kept me updated on everything that was going on with my vehicle. More

by jasoncarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Putignano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Service Advisor
May 13, 2024 -

Audi Shrewsbury responded

Jason, it's great to know that Jacob and Anthony kept you well-informed about your vehicle at Audi Shrewsbury. We appreciate the positive feedback!

May 09, 2024

Great service! I would recommend anyone to get their car serviced there. They’re very accommodating. More

by Norie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
May 10, 2024 -

Audi Shrewsbury responded

Norie, we're so glad to know you had a great service experience at Audi Shrewsbury! We appreciate your recommendation and look forward to assisting with any future needs. Safe travels!

May 09, 2024

Service manager that replaced Evan came out to greet me immediately and took info. He was most helpful in explaining car problems with video and making arrangements for loaner next week. More

by scutler880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New service manager that replaced Evan
May 10, 2024 -

Audi Shrewsbury responded

We're glad to know our service manager was able to assist you promptly and efficiently at Audi Shrewsbury. We appreciate your feedback, and we'll be ready with that loaner for you next week!

April 22, 2024

Felisha is awesome! She is so genuine and kind. Felisha is the most selfless Representative I have met. I was satisfied due to Felisha! More

by jbelim599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felisha Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Audi Shrewsbury responded

We're delighted to know that Felisha made your experience at Audi Shrewsbury a memorable one! It's great to have such genuine and selfless team members. Thanks for sharing this feedback with us!

March 20, 2024

The dealership pays attention to detail. They always are helpful when you arrive with means of transportation or getting you to home or work More

by Robbinskmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felisha Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Audi Shrewsbury responded

We're glad to know you've had positive experiences at Audi Shrewsbury. We always aim to provide convenient and attentive service for our customers. Thanks for your review!

March 20, 2024

I brought my car in for the 60,000 mile service. I was told it was going to be 2 hours. I live 25 miles away so I told her I’d wait. I frequently looked at the updates they sent via text. After 4 ho More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t get a name.