Audi Shrewsbury

HORRENDOUS HORRIFIC & AWFUL EXPERIENCE Arrived at dealership service department for the very first time and was not greeted. Stood around for about 5 mins, made eye contact with 2 service a Arrived at dealership service department for the very first time and was not greeted. Stood around for about 5 mins, made eye contact with 2 service advisors and was ignored until I said something. I was quoted $140.00 for diagnosis. Received a call about an hr later from Bill Fallon (service advisor) advising me to spend $1,300.00 not knowing if this would fix the problem my vehicle was having. I couldn’t believe the suggestion as there was a huge uncertainty and gray area on the information provided regarding the findings on my vehicle specially without knowing if it will fix the problem - that was a bit concerning. At that point, I told Bill Fallon I will get back to him in about an hr. Within a 2 hr span I received 6 phone calls from Bill pushing me to do the job, I felt extremely harassed as I was at the office working and couldn’t answer his calls. The next day I went to take delivery of my vehicle as I decided against the guestimate repair. During checkout I was told it would be a total of $145.00 for diagnosis I immediately replied and said I was quoted $140.00 and instead of honoring the price and taking care of me as a customer I was given a hard time over $5.00 to the point where after going back and forth Stan Rambarran (service manager) said “give it to him for $140.00, $5.00 WON’T KILL ME OR BREAK ME”. I couldn’t believe the poor words being expressed from a person that holds the service manager title. I then answered back and said that “it’s the principle that counts”. A week had passed I took it upon myself and contacted Kateri McGee (customer experience manager), she was very apologetic and said she would take care of me. Two weeks had gone by, never heard back from Kateri McGee, I decided to send her an email, her response was the following “did my due diligence speaking with the appropriate parties. I apologize but aside from that, there is not much in my power that I can do for you” I will never do business with you Audi of Shrewsbury/Wagner Audi and will voice my bad experience in all social media platforms. This is no way to treat a customer that drives a $60,000.00 vehicle – Stan Rambarran and Kateri Mcgee - you should learn how to represent your title, the brand appropriately and value 1st time customers. A bad experience will always speak in volumes, don’t promise something you can’t deliver. More

Best Audi Dealership in New England Area! I just bought my 2018 Audi Q5 from this dealership! Chito Vongchampa is an amazing Salesperson to work with. Highly professional, courteous, knowle I just bought my 2018 Audi Q5 from this dealership! Chito Vongchampa is an amazing Salesperson to work with. Highly professional, courteous, knowledgable and respectful. Very sincere and completely valued my time and patience. He found the exact car I was looking for with the right features. He also helped me pick the best color - NAVARA BLUE! I'd been to several dealerships but he offered me a price upfront itself that beat most of the dealerships as he found me to be a genuine buyer. We made the deal in less than 25 minutes and the whole car buying experience was wonderful and phenomenal. I would highly recommend buying an Audi through him and from this dealership. They also gave me a very good price for my trade-in. Karen from finance was also amazing to work with. Highly recommend these folks to buy your next Audi from. More

2017 S7 Excellent service. Was looking for an S7 and they did not have one in stock. Worked with Angel who was able to come up with a car in a very short peri Excellent service. Was looking for an S7 and they did not have one in stock. Worked with Angel who was able to come up with a car in a very short period of time. Paperwork was painless. Thank you More

Excellent staff, very proactive! I was searching for a 2014 Certified A6 Prestige. There are maybe 8-10 available in the whole country at any given time. Four weeks after my initial c I was searching for a 2014 Certified A6 Prestige. There are maybe 8-10 available in the whole country at any given time. Four weeks after my initial contact about an A6 Premium Plus (that's all that was available), I got an email from Angel Cruz that one just arrived. I asked him to hold it for me till I could get there the next day. He did, and informed me that it had not yet gone through the 300 point certification, and had not yet been detailed. I saw it, I bought it, and they did everything they said they would. Angel and Audi of Shrewsbury get two thumbs up! More

Pathetic -- LIE, LIE AND LIE Worst experience, a Complete waist of time. This dealership make your life xxxx. Do not ever buy from them. They will give your false promises. Financ Worst experience, a Complete waist of time. This dealership make your life xxxx. Do not ever buy from them. They will give your false promises. Financing from them is a biggest scam of all. Once you have agreed on the price on i.e new or used car, they will add unnecessary charges to the bill. You will end up paying thousands more than the prices agreed on. BE CAREFUL, THEY ARE SCAMMERS. They are there to rip you off. Buyers BEWARE., do not get ripped off. If you were, complaint to attorney general of MA. More

Mistakes, Lies and refusing to make it right! I hate writing negative reviews, because I always feel a business should have an opportunity to resolve any complaints in private first. I attempted t I hate writing negative reviews, because I always feel a business should have an opportunity to resolve any complaints in private first. I attempted to do this with Audi of Shrewsbury, but unfortunately it has come to this. I'm very disappointed with this dealership. I purchased a vehicle from them and I explicitly asked Tony in the sales department about any issues with the car and stated in writing there were no issues with the car whatsoever, that it was perfect mechanically and cosmetically. When I received the car, it had damage to the wheels. They refused to cover the cost of the wheel repair saying "its normal to have damage to the wheels". When I spoke to the sales manger, Dave, he rudely told me "no more action on this". Also, the suspension is throwing an error code and requires servicing, which should have been noticed and serviced prior to listing the car. On the financing side, the dealership finance department didn't enter information from my credit app correctly, resulting in potentially paying a higher interest rate than what I would have qualified for. Lastly, it took them 2 weeks to get the correct paperwork for the title because their finance person "forgot" to send it (despite being called and emailed many times). When I told them that I was going to leave a review detailing my experience, they threatened to sue me! Why would anyone shop here when there are much more honest and professional dealerships out there? More

WoRst experience Ever!!! liars I don't even know where to start!! Wish I never found out about that car that I bought. The whole experience from the beginning was filled with LIES. I don't even know where to start!! Wish I never found out about that car that I bought. The whole experience from the beginning was filled with LIES. They promised me one thing, then next time I go or call them back, they say something different. I am still waiting for them to deliver....I regret everything about this place, but it's a cute dealership...just wish I never wasted my time driving all the way there and wasting my money. Wish it was like Walmart where I could return the car, but no, am stuck with it. Sigh!!! More

Poor post sale service I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine l I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine light coming on for 3 months now and only 7,000 miles on vehicle. They were happy to make the sale and take money but all I hear are crickets now that I have issues. Resolution not a priority for Wagner Service Department. I suggest you look at other dealers who will support you AFTER the sale. More

Excellent salesman I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expert I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expertise when it came to these cars. He was a no pressure salesman and just easy to deal with. The whole staff were courteous and professional.I would recommend these guys to anyone in the market for a good car and a good dealership. Thank you Fabricio, sincerely Paul L. More

By far the best car buying experience My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at A My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at Audi Shrewsbury. Chito was polite, courteous, personable, informative and extremely patient. My wife held the car before we even drove it. The following day after securing the loan, we drove 2 hours to Mass. On arrival, the premises and building were clean as a whistle. We were not jumped as soon as we exited our car as we are back home. The employees at the Audi Shrewsbury Dealership were pleasant, helpful and professional. Chito was no different. He was as professional as he had been throughout the phone calls and overall process. To conclude, we spoke to David Gemme, Business Manager. Mr. Gemme was very professional, sharp and not the least bit pushy. I have purchased a dozen or so cars, this was by far the best experience. I will always be open to buying a car from these folks. I would recommend Chito Vongchampa and the dealership at anytime to anyone. At no time did my wife or I feel pressured. It was an absolute pleasure. Thank you. Chuck Persi More