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Audi San Juan
San Juan, TX
369 Reviews
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Showing 369 reviews
May 10, 2020
Horrible service Will never buy at this dealership went in to the service department to get my back up camera checked walked out with 4 sensors on in my car nothing wa Will never buy at this dealership went in to the service department to get my back up camera checked walked out with 4 sensors on in my car nothing was done about it. Their explanation was that something else needed to get fixed and that’s why those sensors are on, mind you when I left my car I had no service indicators on took to solely get the camera checked out and paid $175 for them to tell me that my camera took a hit and was not under warranty estimate to fix it well you can imagine!! Regardless expect to pay $175 any time you go in just to get a diagnostic done on your car which by the way is not clearly explained to you! I have extended warranty which by the way I have never heard of an extended warranty only covering part of your repair. In my opinion they sell you the car and after that they could care less of keeping their customers satisfied. It also took me calling the dealership 3 times just to be able to talk to someone about my warranty. Left a message twice and never got a call! More
by LAURARAM55
Employees Worked With
Ricardo Ramirez, Octavio Rivas, service department manager
April 30, 2020
We had an amazing car buying experience! Quick, easy and painless. Adrian Díaz was BEYOND helpful and I even got my car delivered! Hands down the best salesman I have ever worked with. Their finance manager painless. Adrian Díaz was BEYOND helpful and I even got my car delivered! Hands down the best salesman I have ever worked with. Their finance manager, Octavio Rivas, was also very helpful, explained everything to us and made the process so easy. Thank you! More
by patti.montemayor
Employees Worked With
Octavio Rivas, Adrian Diaz
Verified CustomerApril 01, 2020
Great sales person, no pressure....Mr. Moreno was very pleasant and knowledgeable in his field expertise. Our Audi has not disappointed. We will definitely return to Audi of San Juan in the future. Thank pleasant and knowledgeable in his field expertise. Our Audi has not disappointed. We will definitely return to Audi of San Juan in the future. Thank you JC Moreno!!! More
by HOUGEY
Employees Worked With
Juan "JC" Moreno
March 31, 2020
Excellente attencion y amabilidad respondieron cada pregunta, con mucha amabilidad y pasiencia muy buena actitud ,, con toda la disponibilidad para escuchar y ayudar a tomar mejor opcion ... pregunta, con mucha amabilidad y pasiencia muy buena actitud ,, con toda la disponibilidad para escuchar y ayudar a tomar mejor opcion ... More
by n_gamboa
Employees Worked With
Adrian Diaz
March 25, 2020
He always has my best interest in mind and finds out what I like to recommend me the perfect car. He knows what he’s doing with his clients!!! I like to recommend me the perfect car. He knows what he’s doing with his clients!!! More
by Royal_Star29
Employees Worked With
Juan "JC" Moreno
March 25, 2020
Great service, many thanks to Adrian! Adrian managed the entire process beginning to end seamlessly and easily, thank you! Also handled the trade and documentation process entirely on Adrian managed the entire process beginning to end seamlessly and easily, thank you! Also handled the trade and documentation process entirely online, aside from closing. More
by matthewrodrigues7
Employees Worked With
Adrian Diaz
March 19, 2020
Vehicle has a couple of issues to check on. I was told that vehicle had been inspected before sale. How long do I have to take vehicle in to double check issues ? that vehicle had been inspected before sale. How long do I have to take vehicle in to double check issues ? More
by NOE44113
Employees Worked With
Ruben Lopez
March 18, 2020
Even though I purchased a new vehicle dealer did not respect an internet price I had with a discount from my current job and made up some unknown discounts.. respect an internet price I had with a discount from my current job and made up some unknown discounts.. More
by JMGJOMAGO17
Employees Worked With
Leo Ascencio
March 14, 2020
Great work! Hello, I was assisted by both Mr. Ascencio. They did a great job! They were always on top of things, would call me to check up on when i could drop b Hello, I was assisted by both Mr. Ascencio. They did a great job! They were always on top of things, would call me to check up on when i could drop by, even brought my new car to me so i could test driving it. They really took the time to care, made me feel unique and happy. Furthermore, they got me the monthly payment i was seeking, they kept working with me through out the entire process. I am extremely satisfied. More
by COAGUILARLAW
Employees Worked With
Jose Ascencio, Leo Ascencio
