Audi San Juan

Awesome Excelente trato y servicio del senor Alex calzada,muy atento y responiendo todas nuestras dudas.financiamiento rapido y buen trato con el carro que no Excelente trato y servicio del senor Alex calzada,muy atento y responiendo todas nuestras dudas.financiamiento rapido y buen trato con el carro que nos tomaron a cambio More

Great customer service The sales associate helped me find exactly what I was looking for. He took his time and answered all my questions and helped me find the perfect vehic The sales associate helped me find exactly what I was looking for. He took his time and answered all my questions and helped me find the perfect vehicle. Will definitely do business with them again. More

Awesome customer service! The whole process was easy and i left feeling awesome about my new truck. Gracie made me feel like family and Hugo was able to answer all my questions The whole process was easy and i left feeling awesome about my new truck. Gracie made me feel like family and Hugo was able to answer all my questions about the finance. Christian the internet manager also helped me with all the questions i had about the truck before i came in. More

Poor customer service experience It's difficult to answer the question if whether I would recommend this service center after my last experience because I have always been satisfied a It's difficult to answer the question if whether I would recommend this service center after my last experience because I have always been satisfied and pleased before. This review is only based on one event so please allow me to explain why I chose to answer Yes and 4 stars when I feel like answering No and 2 stars. I called in about a week ago to have my vehicle serviced for what I thought was a slow leaking front left tire. Everything goes as scheduled as far as the pick up and loaner drop off. I get an electronic service repair estimate to accept or decline repairs and I decline the replacement of the engine and cabin air filter along with the recommendation to replace the two front left tires. I was not prepared to make such a purchase and had only expected to have a flat repaired. I receive a call from the Service Advisor (SA) and we begin to discuss the issues with the car. I ask if the flat repair was made to which he answers no due to the fact that it was not a puncture and that it was actually caused by a missalignment. By the way, the repair technician had failed to add that to the repair order. The SA advised tires still had 4/32 tread and would be good for a few more miles. Exactly how many, I don't remember exactly but around 1000 miles or so so I ask for the car back. I also asked for pictures of the tire which the SA greed to send to my email after I gave him my correct email address (email on statement was incorrect and still incorrect). Once I receive my car I am able to see an approximate 6" long by approximately 1/8" separation gap on the tire which appears to blow out at any time. I immediately call SA and ask him why he did not alert me of such a potential hazard. He apologized for having "accidently deleted" the pictures and states, "That's why we recommended to change out the tires". As casually as recommending a minor air filter change that has no hazard/danger potential to the public. To say the least, I feel the SA did not have our best interest and safety in mind. Maybe he was not completely aware of how bad the tire condition was. What good is all the technology of texting an advisor and electronic statements when you still have communication gaps. Overall I believe you all work very hard to provide the best customer service possible. Thanks. More

Awesome sales I dealt with Adrian and he worked hard to earn my business. This is the second car I buy from him and experience has always been phenomenal. sales I dealt with Adrian and he worked hard to earn my business. This is the second car I buy from him and experience has always been phenomenal. More

Fantastic! Great customer service! Would highly recommend them; work is done in a timely manner; they provide frequent updates on your car; waiting area very com Great customer service! Would highly recommend them; work is done in a timely manner; they provide frequent updates on your car; waiting area very comfortable More

Wheel alignment I love going here frank, rick, ira,and Leo are awesome love their exceptional service feels like family and like they won't take advantage of us. T I love going here frank, rick, ira,and Leo are awesome love their exceptional service feels like family and like they won't take advantage of us. Thanks again More

Excellence every time We maintain loyal customers of Audi San Juan for the past four years because their amazing team always makes our car purchase/leases a great experienc We maintain loyal customers of Audi San Juan for the past four years because their amazing team always makes our car purchase/leases a great experience, every time! More

New Car I was very pleased with the car salesman and manager who assisted me in the purchase of my new car. And the technician was very helpful in explaining I was very pleased with the car salesman and manager who assisted me in the purchase of my new car. And the technician was very helpful in explaining the cars features. More

Exceptional I have dealt with Audi San Juan since it opened in 2012, purchasing my last two cars there. From sales to financing and service my expectations have I have dealt with Audi San Juan since it opened in 2012, purchasing my last two cars there. From sales to financing and service my expectations have always been met or exceeded. Every person I have interacted with has been well trained and professional. More