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Audi San Juan

San Juan, TX

4.9
373 Reviews

1001 E.Expressway 83

San Juan, TX

78589

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Showing 373 reviews

March 24, 2019

Amazing and Professional Customer service. The most professional staff you can imagine. Absolutely the best customer service I have ever experienced. Not only is the vehicle the perfect vehi More

by teribrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RG Gomez, Octavio Rivas , Gracie Cornejo
March 23, 2019

Audi Q5 The bought of my Q5 was easy and fast, and the service of sales people was excellent helping me during the process. Closing of deal was fast and clear More

by VALLEHERIBERTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gracie Cornejo, Ruben Lopez
March 22, 2019

Excellent I stop around 7pm. With my old car Juan was the first one to go up to my window and ask me if I needed any help . He help me get my camaro . Great co More

by rafa_bellamy05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan "JC" Moreno
March 21, 2019

Exceptional The service and attention given from when I dropped off my vehicle to when I picked it up was great! I also appreciate the follow up! More

by VANESSAGALVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Diaz, Francisco Villarreal, Ricardo Ramirez, Juan "JC" Moreno, Johnny Garza
March 21, 2019

Service on Q5 Service was good. Had a loaner through the time it was in the dealership. They repaired what needed to be fixed. Will recommend service department More

by LUCY6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Garcia, Ira GARCIA
March 21, 2019

Really bad We have taken our car to your service department so many times for a window problem and it still dose not work like it should. And im tired of using m More

by ADRAINPEREZ1028
Recommend Dealer
No
Employees Worked With
Francisco Villarreal, Ricardo Ramirez, Ira GARCIA
Mar 28, 2019 -

Audi San Juan responded

Good morning, I have forwarded your concern to our Service Manager Leo Cepeda and he will look into the issue with your service advisor and the technician. I do apologize for the inconvenience and thank you for taking the time to let us know. Please feel free to call me directly if you have any additional questions at 956-475-3804, Laurah Herrera.

March 21, 2019

Very happy Great customer service. Very helpful and they went above and beyond to assist us. We are extremely satisfied with all that they do. Always with a smil More

by JOECANTUJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Ramirez, Ira GARCIA
March 15, 2019

Poor customer service They do not go above and beyond to fix any details outside of their service job and do a shabby job with the car wash. More

by JESSVERA3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ira GARCIA
Mar 28, 2019 -

Audi San Juan responded

Hi Jessica, please call me directly or email so I can get more details from you and look into your recent visit. Thank you, Laurah Herrera 956-475-3804 lherrera@audisanjuan.com

March 15, 2019

Service My Service took longer than usual I was told two hours it ended up being six hours when I got there I was told my car wouldn’t be ready till the foll More

by YVONNEGON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Villarreal
March 15, 2019

Amazing Experience!!! Excellent customer service. Gracie Cornejo is a fabulous salesperson, I highly recommend her. I purchased two cars from her and I am very pleased with More

by Nina31104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gracie Cornejo
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