Audi San Diego - Service Center

Disappointing follow up The service center is staffed with very nice and knowledgeable people who seem quite overextended. I had a lot of trouble getting calls back when tryi The service center is staffed with very nice and knowledgeable people who seem quite overextended. I had a lot of trouble getting calls back when trying to schedule service and also follow up on requests. Three times i left messages asking for assistance with either an appointment or follow up on a service aspect and did not receive return calls. I feel for the team being overextended and hope that they can get some additional help if it increases customer service. More

Safety Recall done right! Efficient and professional handling of an Audi Recall. Everything from the scheduling to the complimentary car wash left me feeling good about the ser Efficient and professional handling of an Audi Recall. Everything from the scheduling to the complimentary car wash left me feeling good about the service. Thanks! More

Service Great service center. Brett is great to work with—always makes things very convenient. Very nice courtesy cars to drive around in while car is in the Great service center. Brett is great to work with—always makes things very convenient. Very nice courtesy cars to drive around in while car is in the shop. More

Fast and Friendly! Went in for service in the morning and let them know I had to catch a flight early afternoon -- they made sure I was done in plenty of time and everyo Went in for service in the morning and let them know I had to catch a flight early afternoon -- they made sure I was done in plenty of time and everyone was so friendly, as usual! More

Amazing They are very helpfully.even though my English is not good,they are still very patient. They also send me a video of the inspection. I feel like this They are very helpfully.even though my English is not good,they are still very patient. They also send me a video of the inspection. I feel like this is so amazing and convenient for a owner to know about the results of inspection.thank you.awesome service.! More

Great Service Every Time No matter who you work with, this team exceeds all expectations when needing your car serviced. They do their best to make it as smooth as possible an No matter who you work with, this team exceeds all expectations when needing your car serviced. They do their best to make it as smooth as possible and really respect your time. Thank you More

Great service Excellent customer service I appreciate the promptness and professionalism. I would definitely recommend Audi San Diego based on my experience with R Excellent customer service I appreciate the promptness and professionalism. I would definitely recommend Audi San Diego based on my experience with Rosalina and Brett. Thank you! More

Had a great experience with service Had to go in for a recall on my 2018 S5.I got right in, and in a hour was out the door. Second time I have been there for server and they are quick an Had to go in for a recall on my 2018 S5.I got right in, and in a hour was out the door. Second time I have been there for server and they are quick and cool. I recommend. More

Sincere appreciation for my needs. I have an older Audi--a 1998 A8--and the team did their best to diagnose the engine warning light. I appreciate the fine work by Nacho and the service I have an older Audi--a 1998 A8--and the team did their best to diagnose the engine warning light. I appreciate the fine work by Nacho and the service team who explained to me that the diagnostic equipment/software does not support the vehicle due to its age, but they shared their ideas on what were the likely causes. They were able to work on the car and address the issue because the light finally reset and stayed "off". Also, Nacho worked hard to find a replacement Audi/OEM window for the driver's side door! I really appreciate the entire team's efforts. More

so disappointing Bought a new car a few months ago and am so displeased with the service department. Manny has been very nice but they are incompetent. The salesman Bought a new car a few months ago and am so displeased with the service department. Manny has been very nice but they are incompetent. The salesman (also very nice) had asked if we wanted both license plates on. This implied that we only needed one but within a few weeks we had a ticket from the police. I called the service department and they said just come in, which I did. WRONG. one needs an appointment so I made one and arranged for a loaner car since its takes a number of hours as the grill needs to be changed. I got to the place at my app't time of 9:30. THERE WERE NO MORE LOANERS. I felt annoyed, asked for the managers name and rescheduled. Called the manager, He didn't call back. My husband called. Wanted to know how to effectively deal with the service department since that's what owning a car is all about. He never called my husband back. We have had Lexus cars for the last 18 yr and the service was ALWAYS good, reliable, consistent. Makes me regret getting an Audi even though I like the car. For such an expensive car, one would hope for better service. I did get my license on! More