Audi San Diego - Service Center

What a change in the past few years The same technician continues to assist me with the recurring mechanical issue on my car, and Damien is always patient and helpful. Honestly, he's pro The same technician continues to assist me with the recurring mechanical issue on my car, and Damien is always patient and helpful. Honestly, he's probably the only reason I keep going to your dealership. As of late, the phone experience has been poor: long wait times with no one answering the phone in the service department. Not at all what I would expect from Audi. This was not what I've been accustomed to given previous visits over the years. Your employees seem overworked and understaffed (nothing they've said, of course, solely an observation), which is not their fault, but in my opinion one of the dealership's. This past visit, I encountered another frustrated customer next to me that said that he had been waiting for feedback on his car (while waiting in the front of the service department) for over two and a half hours. He was visibly unhappy and said that he would never purchase another Audi. Unfortunately, despite the fact my family is German and has always taken pride in owning Audis, I have to say this may be my last Audi as well. The vehicles seem to have more mechanical issues as of late (not just mine but also the ones owned by my family), and the service issues involved to have them repaired are simply not worth the effort. At one recent visit I had to wait 20 minutes because they could not find the keys to my car when I went to pick up my vehicle. The lackluster customer service, lack of professionalism, and poor follow-through are not what we've come to expect from Audi. Again, Damien has been outstanding through all of this, but overall your service department has hit rock bottom. Customer service is not about being offered a bottle of water; It's about receiving perhaps more than a modicum of professionalism, getting effective service on one's vehicle, promptly, and not being left with the feeling that the experience would have been better-handled elsewhere. More

Best employee Mr. Damien Burton has been extremely kind and helpful. I was surprise with his knowledge about my vehicle. Before I had another service representative Mr. Damien Burton has been extremely kind and helpful. I was surprise with his knowledge about my vehicle. Before I had another service representative with whom I wasn't satisfied at all. Because of that I didn't even want to do the maintenance for my car in your shop. My friend recommended to go to Damien and his customer service is way beyond my expectations. He is the only reason why I will be returning to your shop. Thank you Mr. Burton More

Oil top off Damien is the best and great to work with. I’ve been working with him for a couple years now and he always takes care of me. Damien is the best and great to work with. I’ve been working with him for a couple years now and he always takes care of me. More

Excellent service. No up-sale. I appreciate the continued respect for me as well as my 6 year-old Audi. There is never any up-sale nor pressure to buy new, Contrary to popular bel I appreciate the continued respect for me as well as my 6 year-old Audi. There is never any up-sale nor pressure to buy new, Contrary to popular belief, I have not experienced overpricing on the maintenance service from this dealership. More

Recall Easy to book. Kept me updated via text and video inspections. Job done on the same day. Very friendly staff. Quick to order shuttle (Lyft). Easy to book. Kept me updated via text and video inspections. Job done on the same day. Very friendly staff. Quick to order shuttle (Lyft). More

Great service from George and the staff at Audi Out of all the Audi service places in San Diego this location (and George) is by far top notch. Always helpful honest and treats you like a Queen!!!! Out of all the Audi service places in San Diego this location (and George) is by far top notch. Always helpful honest and treats you like a Queen!!!! More

Good service Always receive good customer service and efficient vehicle service. George is especially knowledgeable and good to deal with. These are very technic Always receive good customer service and efficient vehicle service. George is especially knowledgeable and good to deal with. These are very technical vehicles and need to be maintained by experts. Don't go elsewhere. More

Recall service I was in for a recall. The whole process was easy and relaxing. Manny kept me posted as far as completion time. Easy in and out. I was in for a recall. The whole process was easy and relaxing. Manny kept me posted as far as completion time. Easy in and out. More

Solid service Other than the urgency of the gal getting loaners, the service here at Audi San Diego is excellent! Brett was great - tight communication, efficient, Other than the urgency of the gal getting loaners, the service here at Audi San Diego is excellent! Brett was great - tight communication, efficient, and good. More