Audi San Diego - Service Center

Jerald Camacho is excellent at his job! I can't say enough good things about this dealership. Jerald Camacho was amazing and took care of my problems with ease and efficiency. I have had two I can't say enough good things about this dealership. Jerald Camacho was amazing and took care of my problems with ease and efficiency. I have had two service people here and George and Jerald are both amazing. More

good customer service Damien is Awesome and always so kind and.welcoming. Brought my car in for regular maintenance and was in and out quickly. Damien made sure I had a loa Damien is Awesome and always so kind and.welcoming. Brought my car in for regular maintenance and was in and out quickly. Damien made sure I had a loaner car to get to work, and I even got an upgrade from my own car..although now it makes me want the Q5! great customer service and Damien makes you feel like you matter there! More

Spend $1500 for nothing I went to the service shop because the engine light was on. I also requested 75K maintenance and they suggested to change the tire, so I approved. Th I went to the service shop because the engine light was on. I also requested 75K maintenance and they suggested to change the tire, so I approved. They changed my tire-maintenance first, and then checked my engine. They found a problem of my engine and quoted for $4,430 additional charge. Who the xxxx in the world perform others when there is engine light on? Next time when you request a service to them, please request them in an order. They don't know which task is more important and must be performed before other tasks. Otherwise, they will do anything that cannot be redone first, so you have to pay. The service consultant was nice, but there is nothing he could do. More

Manny is the best First of all, the service at Audi has always been exemplary. I religiously go to Manny Gastelum. I do think these surveys are ridicules. Service peopl First of all, the service at Audi has always been exemplary. I religiously go to Manny Gastelum. I do think these surveys are ridicules. Service people should not be rated on surveys that are thrown at customers. I would give Manny a 5 star rating without the survey. More

Great service for a recall! Happy, positive service for a recall on my 5-year old A5. Got the car back washed and with a multi-point check and no charges or recommended service i Happy, positive service for a recall on my 5-year old A5. Got the car back washed and with a multi-point check and no charges or recommended service items... love it! More

Big Thank you!😊 As always, the awesome guys & gals that work at Audi are a great team! I am always made to feel comfortable & they are always very welcoming. A big th As always, the awesome guys & gals that work at Audi are a great team! I am always made to feel comfortable & they are always very welcoming. A big thank you to everyone & a special shout out to my service rep guy MANNY GASTELUM!😊 More

45K Inspection and Oil Change I was checked in by Gerald this time for my visit. He was extremely helpful and informative of the work being done on my vehicle for the 45k inspectio I was checked in by Gerald this time for my visit. He was extremely helpful and informative of the work being done on my vehicle for the 45k inspection, oil change and also a recall item. I let him know I needed my vehicle by the end of the day or I would need a courtesy vehicle, he said it would be done in time and if not they will provide me with a vehicle. I was able to pick my car up after work no problem, and the work done was covered under my service packages. Gerald was a lot of help and Nacho provided a great inspection video for my viewing as well. All around a top notch experience from Audi San Diego as usual. Thank you guys for being friendly and thorough! More

Lack of communication & poor results Generally I only have positive things to say about Audi, but this was not that instance. I had brought my car in on a Wednesday for passenger seat Generally I only have positive things to say about Audi, but this was not that instance. I had brought my car in on a Wednesday for passenger seat airbag malfunction, as well as Audi Pre-sense error messages. I was told to drop it off and, I would have the car back the following day, Thursday morning. I called the dealership to get an update before traveling to pick up my car that morning, thank God I did because there was no communication from the dealership that it wouldn't be ready, and then was told it would actually be ready later that day ("4pm at the latest"). Later that day, at 4pm, I arrived at the dealership. It was this time when I was told in person that the car would be ready by Monday next week instead. Again, no communication from the dealership beforehand, as it would have saved me a second trip to the dealership if only they had called me. I am equally, if not more upset, that the dealership did not communicate with me about the delays, instead they waited for me to drive in person to the dealership only to tell me to go back home as there were more delays in the service. The following week on Monday, the dealership was nice enough to drive the car to me when they were finished. I asked them to drive the car to my place of work, since I would be working late that night and did not care to drive back to the dealership for a third time (thinking i would only be sent away due to more unexpected delays). When the car was delivered, I saw that the passenger light was not showing the passenger seat air-bag error, obtained the keys from the technician and finished my work shift thinking all was good (albeit a few annoying delays I could overlook). After work I began on my drive home and noticed that none of my speakers were playing music and my professionally installed AMP was not connected to any power source. How this escaped the attention of the technicians and the dealership on final inspection, or even during the service is not possible. This must have been an accident during the servicing, and the technicians decided to ignore it or not address it. After waiting for my car, and after several delays that were not communicated to me before showing up to pick up the car, and causing a fault in my professionally installed sound system equipment, I have decided to write this review. I a generally a well forgiving and lenient man but this was simply too much. The indecency shown by lack of communication and the delivering of my car to me after causing fault to the equipment (and ignoring it before delivering the "serviced car") is too great to ignore. I drove the car the following day to my car audio company the next day to have my equipment diagnosed and fixed. I did not ask for any compensation from Audi, as I am fortunate to have an audio company help me deal with the fault caused by the Audi technicians without cost. They even called me, to inform me that the fix was completed without delays (imagine that). MY WHOLE point of this review is to inform you that if you have delays or updates it would benefit the customer to receive a call before he/she drives to the dealership to pick up their car. I can understand accidents happen, as well as delays, but I would appreciate a heads-up beforehand instead of surprises. More

The staff makes it worth the wait. I don’t know much about cars, so it can be intimidating to go to a dealership. However, everytime I needed help with my car, the staff have been consi I don’t know much about cars, so it can be intimidating to go to a dealership. However, everytime I needed help with my car, the staff have been consistently helpful and very friendly. Joe Caffrey has been especially personable where he made me feel welcomed and valued as a customer! More

Great Service Damien Burton is the best and always takes of his customers. Car was serviced in a timely manner. All staff was courteous and efficient. Thank you Damien Burton is the best and always takes of his customers. Car was serviced in a timely manner. All staff was courteous and efficient. Thank you, Audi team! More