Audi San Diego - Service Center

Nice service Jerald was friendly and helpful. When I first got in I had the oil change, he even waived some of my fees. Later that day I went in for the second tim Jerald was friendly and helpful. When I first got in I had the oil change, he even waived some of my fees. Later that day I went in for the second time, because there was some rock chips on my hood. Jerald nicely advised me how should I deal with it. Overall I’m happy with the service he provided. More

worst experience i've had at a dealership I got an email to schedule maintenance service and then a letter with a recall for my 2019 Audi. I scheduled both for the same day and when I showed u I got an email to schedule maintenance service and then a letter with a recall for my 2019 Audi. I scheduled both for the same day and when I showed up, was told my car didn't need maintenance until 10k miles which was not clear from the email. I decided to go ahead with the recall for my rear tire and was told it would only take an hour. I waited for an hour and then was notified that the car was just taken back into the shop but they had run out of the parts. I asked "why did it take an hour before my car was taken back?" and was told there was a scheduled meeting for the technicians. If that was the case, then why schedule my appt at the time of the meeting? I took two hours off of work (30 mins of driving each way) for nothing. Furthermore, my car was not washed or vacuumed. I was a previous lexus owner and had a free car wash, vaccum, and full tank of gas everytime I took my car in. For me to waste 2 hours of my day without accomplishing anything and to not even get a complimentary car wash was infuriating. I will not be getting another audi once my lease is over. More

Quick and easy Great service and it took less time than expected. Waiting area was very nice and comfy. I had a great experience thank you I’ll be back Great service and it took less time than expected. Waiting area was very nice and comfy. I had a great experience thank you I’ll be back More

Oil change It takes a while for the service but it’s worth the wait and I love that they record what was done with my car along with an explanation thank you 🙏 It takes a while for the service but it’s worth the wait and I love that they record what was done with my car along with an explanation thank you 🙏 More

Caring dealership Audi kept me informed throughout this procedure. I was offered a loaner and was sent a video showing what the problem was. lyft transportation was a Audi kept me informed throughout this procedure. I was offered a loaner and was sent a video showing what the problem was. lyft transportation was also provided. It was first class all the way. The lobby was like you were at home relaxing. More

Macho Nacho Nacho was great as always! Smooth process and he keeps you informed of your of your status. There is one rep that is always yelling, he needs to talk Nacho was great as always! Smooth process and he keeps you informed of your of your status. There is one rep that is always yelling, he needs to talk less and quieter. More

Great service Our service advisor was the most professional service advisor I had ever dealt with. Made my experience great! I would definitely recommend him to oth Our service advisor was the most professional service advisor I had ever dealt with. Made my experience great! I would definitely recommend him to others. More

Check engine light Great customer service and wonderful diagnosis of my check engine light. They went above and beyond to find two bad tires I could not have notice with Great customer service and wonderful diagnosis of my check engine light. They went above and beyond to find two bad tires I could not have notice without removing them. More

Great Service. Service was great and Damian was very helpful explaining new roof racks and new wipers.He was very friendly and made it a good experience. Service was great and Damian was very helpful explaining new roof racks and new wipers.He was very friendly and made it a good experience. More

My Audi service ctr Whenever I call they work me in and are very efficient in keeping me updated in the service they are providing on my cars. All the customer service r Whenever I call they work me in and are very efficient in keeping me updated in the service they are providing on my cars. All the customer service reps are professional and personable, a great team More