Audi San Diego - Service Center

Extremely appreciative to Mario and George for continually making my experience with San Diego Audi a five star experience! Both gentlemen have gone and continue to go out of their way to assure continually making my experience with San Diego Audi a five star experience! Both gentlemen have gone and continue to go out of their way to assure that both the sales and service aspects of owning my Audi ETron is a transparent and extremely positive experience. This is my third Audi for my family and I know that there will be many more. Thanks Gents! -Wayne H. More

Dropped off vehicle for a routine oil change on a Tuesday, was told it would be a few days. Had I not needed it done before traveling for the holiday I would not have left it. We did not get car back Tuesday, was told it would be a few days. Had I not needed it done before traveling for the holiday I would not have left it. We did not get car back till Thursday late afternoon. When texted service advisor at 8:30am Thursday Morning for update- was texted back let me check with dispatch. Almost 3 hours later still no response and I texted him again for an updated and was told that it is in the shop being worked on. At 3:13pm was texted that car is ready for pick up but when arrived it was getting washed and we had to wait again. You should have never allowed for appointments if you did not have staff to perform work in a timely matter. Covid or not. Then charged 461$ for an OIL CHANGE are you kidding me. Never ever with I bring this car in for service. Outrageous- Terrible service and responsiveness by staff. Extremely disappointed! More

My Audi had an extremely flat tire and a few door dings. Audi Roadside Assistance towed my Audi to the dealership. I coordinated with the Service team and requested my favorite Service Technician, Jerald Ca Audi Roadside Assistance towed my Audi to the dealership. I coordinated with the Service team and requested my favorite Service Technician, Jerald Camacho, to handle my Audi. He was able to secure me with a courtesy vehicle while my Audi had to stay in the shop for a few days. Thanks to my Audi Pure Protection and Road Hazard Plus coverage, Jerald worked his magic and took excellent care of my baby. Thank you again for your customer service... Jerald is awesome! More

I have been coming to this Audi dealership for YEARS! Each visit is always positive. I will not go to another Audi dealer. I did that ONCE only because Audi San Diego was closed. NEVER AGAIN! I use Each visit is always positive. I will not go to another Audi dealer. I did that ONCE only because Audi San Diego was closed. NEVER AGAIN! I use the same Service Advisor Damien every time, and every time Damien takes care of me and puts me at ease. Damien is very knowledgeable and takes the time to explain things to me. It's nice when you are able to bring your car in knowing everything upfront so there are no surprises, and, if there is an issue, it will be discussed with you prior to the work being done. Everyone there is very nice and friendly. I really do not see myself going any where else unless I end up with another auto maker. I doubt it. I'm on my 4th Audi. More

Dealership explained all the technical aspects and time required to repair; Service department was polite, professional and expeditious. Even noticed the little things that made my job easier moving item required to repair; Service department was polite, professional and expeditious. Even noticed the little things that made my job easier moving items from trunk to trunk We will return, thank you More

Jerald Camacho and Amy Stoica were both very helpful. I dealt with Amy early and then Jerald later. Amy was very professional and helpful. The majority of the time I worked with Jerald. He really went a dealt with Amy early and then Jerald later. Amy was very professional and helpful. The majority of the time I worked with Jerald. He really went above and beyond to make my experience seamless. His communication was excellent and he made me feel like an important client of Audi. More

The service advisor (Damien Burton) was truly very professional and a joy to work with. This is my fourth year visiting the AUDI service center (1 time with 2016 A6) and my third time taking my 2018 professional and a joy to work with. This is my fourth year visiting the AUDI service center (1 time with 2016 A6) and my third time taking my 2018 S6, and I have to say that even though the previous experience were good...this time was OUTSTANDING. I would like to keep Damien as my service advisor for all future visits to the service center. More

I purchased a used Audi A3 from Audi San Diego a few days ago and had a great experience with Ferduke Martinez. I was a little worried when I got a warning light the next day. Now, I realize that issues ca ago and had a great experience with Ferduke Martinez. I was a little worried when I got a warning light the next day. Now, I realize that issues can happen at any time so I tried not to overreact and just brought it in for service. You always hear horror stories about people buying a used car and then having expensive repairs within a few days. It could not have been more the opposite at Audi San Diego. Nacho Mireles went out of his way to make sure I was taken care of, the issue is getting fixed and covered under a warranty that you typically wouldn't get with a used car purchase. I couldn't be happier. They stand by their product here and at every step they treated me like a valued customer. Thank you Audi San Diego! More