Audi San Diego - Service Center

Amazing I always have the best service throughout the entire process. Jerald is honestly the best! He always treats my partner and I right with the best servi I always have the best service throughout the entire process. Jerald is honestly the best! He always treats my partner and I right with the best service when we bring our Audi's into him. I highly recommend this dealership and Jerald. More

Recalls, Service, etc. I always receive great service from this team. I've dealt with multiple advisors. Nice lounge for customers to wait; lyft; or rental car. Audi Care is I always receive great service from this team. I've dealt with multiple advisors. Nice lounge for customers to wait; lyft; or rental car. Audi Care is a must when you purchase a vehicle here! Very easy to communicate with, get frequent alerts from the technicians themselves, as well! More

Great Customer Service Scott has been my service advisors for many years. He is extremely competent in his knowledge of Audi’s. I have a Q5 & an S5 and have complete confide Scott has been my service advisors for many years. He is extremely competent in his knowledge of Audi’s. I have a Q5 & an S5 and have complete confidence in Scott’s ability to take great car of my cars!! He’s the best. More

Great Experience The service advisor was very patient and understood my concerns and working to resolve it. they have setup another appointment to isolate the vibratio The service advisor was very patient and understood my concerns and working to resolve it. they have setup another appointment to isolate the vibration issue I am noticing. More

Thank you George for great service! Somehow there was a mix-up and I was not on the schedule for service. We were concerned with the way our tires were wearing and our car needed an oil Somehow there was a mix-up and I was not on the schedule for service. We were concerned with the way our tires were wearing and our car needed an oil change. George was so kind and helpful. After a little wait, we were back on the road. Thanks to George our road trip stayed on track and we had peace of mind. More

Fantastic! The staff at Audi dealership of San Diego are truly special. Their courtesy and quality is not just going through the motions, but making sure the exp The staff at Audi dealership of San Diego are truly special. Their courtesy and quality is not just going through the motions, but making sure the experience is as pleasant as possible and communication is thorough and clear while providing first class service. Car problems or even regular maintenance can be a headache, but with all the care and attention Horacio Mireles has given us in all of our visits, it has been a pleasure to go the Audi dealer for service.I have always felt we are in good and trustful hands. A+! More

Minor License Plate Issue I tried to install a new license plate holder, but I could not remove one of the two bolts that hold the license pate in place. So, I dropped my car o I tried to install a new license plate holder, but I could not remove one of the two bolts that hold the license pate in place. So, I dropped my car off with Jerold at Audi San Diego and he said no problem, they would fix it. After a while, it was fixed and I was on my way. Plus, my warranty covered it. More

Courtesy and integrity The service center always endeavors to care for my car and for me as a customer. That's what keeps me coming back along with the Audi product I love. The service center always endeavors to care for my car and for me as a customer. That's what keeps me coming back along with the Audi product I love. More

Disorganized I recently purchased a car from Audi San Diego which was amazing. However their service center was a joke. I had text confirmations of my appointment. I recently purchased a car from Audi San Diego which was amazing. However their service center was a joke. I had text confirmations of my appointment. I drove down my brand new car so they could take care of something they promised to do. Upon arrival I walked in to a disorganized and confusing service area. After waiting 10 mins for some random person to say “next” as if I was at the DMV they claimed they couldn’t find my appointment. After another 15 mins of looking they handed me my keys and told me “I’d have to come back”. I had specifically driven down on my lunch break 45 mins away and was previously promised the drop-off would take no more than 15 mins. So here we are after 1.5 hours of me sitting down and arguing with the disorganized service center they finally took my car which by the way had an appointment they magically found all along. I will never take my car back to this dealership for service ever again. If I could give zero stars I would! Rude, disorganized and slow! More

Good service Everyone is always very nice. They keep you informed on how the service is going as they do the work. If you choose to wait for your vehicle they prov Everyone is always very nice. They keep you informed on how the service is going as they do the work. If you choose to wait for your vehicle they provide a nice waiting area. More