Audi San Diego - Service Center

Minor License Plate Issue I tried to install a new license plate holder, but I could not remove one of the two bolts that hold the license pate in place. So, I dropped my car o I tried to install a new license plate holder, but I could not remove one of the two bolts that hold the license pate in place. So, I dropped my car off with Jerold at Audi San Diego and he said no problem, they would fix it. After a while, it was fixed and I was on my way. Plus, my warranty covered it. More

Courtesy and integrity The service center always endeavors to care for my car and for me as a customer. That's what keeps me coming back along with the Audi product I love. The service center always endeavors to care for my car and for me as a customer. That's what keeps me coming back along with the Audi product I love. More

Disorganized I recently purchased a car from Audi San Diego which was amazing. However their service center was a joke. I had text confirmations of my appointment. I recently purchased a car from Audi San Diego which was amazing. However their service center was a joke. I had text confirmations of my appointment. I drove down my brand new car so they could take care of something they promised to do. Upon arrival I walked in to a disorganized and confusing service area. After waiting 10 mins for some random person to say “next” as if I was at the DMV they claimed they couldn’t find my appointment. After another 15 mins of looking they handed me my keys and told me “I’d have to come back”. I had specifically driven down on my lunch break 45 mins away and was previously promised the drop-off would take no more than 15 mins. So here we are after 1.5 hours of me sitting down and arguing with the disorganized service center they finally took my car which by the way had an appointment they magically found all along. I will never take my car back to this dealership for service ever again. If I could give zero stars I would! Rude, disorganized and slow! More

Good service Everyone is always very nice. They keep you informed on how the service is going as they do the work. If you choose to wait for your vehicle they prov Everyone is always very nice. They keep you informed on how the service is going as they do the work. If you choose to wait for your vehicle they provide a nice waiting area. More

Best Service Always George Took great care of me . give good recommendation with reason explains every thing easy. He get you in and out if he can and expedite if needed. George Took great care of me . give good recommendation with reason explains every thing easy. He get you in and out if he can and expedite if needed....tends to everyone...multi task well More

30k Service of A3 Nacho and Damien, both were great to work with. He is so friendly and knowledgeable that it made it so easy. I am hooked on the Audi service -top qu Nacho and Damien, both were great to work with. He is so friendly and knowledgeable that it made it so easy. I am hooked on the Audi service -top quality More

Exceptional Experience Manny Gastelum was always helpful and up front with the service that was being done to my car. Appreciate the fact that even though the car took longe Manny Gastelum was always helpful and up front with the service that was being done to my car. Appreciate the fact that even though the car took longer to get done he never stopped giving me updates on the progress. Thank you. Happy Holidays More

excelent service Manny was not there when I arrived early but Jerald got me checked in fast and Magna was very pleasant and got me a rental car quickly. Manny kept inf Manny was not there when I arrived early but Jerald got me checked in fast and Magna was very pleasant and got me a rental car quickly. Manny kept informed throughout the day and when a part needed to be ordered he worked out the details of when to pick the car up the next day. When I picked up the car Jerald recognized me and checked me out quickly he then went above and beyond what he was required to do by bringing up my car himself when things got busy. I also liked the video from the mechanic on what he had done on the car. Nice touch.. Great service! Jim Wachtler JSW Investments More

Disappointed Service was poor and totally unexpected given Audi's reputation. No returned calls and no follow up after repeated e voice mails left with receptionis Service was poor and totally unexpected given Audi's reputation. No returned calls and no follow up after repeated e voice mails left with receptionist and brett. More

Every one are friendly When I got there, they came to me and ask me right away. I don't have to wait and they check my car and walk around to see any dent before they work o When I got there, they came to me and ask me right away. I don't have to wait and they check my car and walk around to see any dent before they work on it. More