Audi San Diego - Service Center

Scott is always courteous and helpful. Cost: Yikes! Customer service is a plus. Scott Kealy engenders customer loyalty The cost of repairs is a different matter. For the first time, I question whet Customer service is a plus. Scott Kealy engenders customer loyalty The cost of repairs is a different matter. For the first time, I question whether I should buy an Audi next time. In the last month or so I have had to spend about $1,000 to replace two headlamp bulbs, not the whole assembly, just the bulbs. Also, I recently paid about $1,600 to replace a thermostat sensor! More

Service for squealing brakes Brought vehicle in on 23rd at 7 am for service. No one looked at car Neil morning of the 24th on a day you closed early. I got a call after closing Brought vehicle in on 23rd at 7 am for service. No one looked at car Neil morning of the 24th on a day you closed early. I got a call after closing time That car was ready but because shop was already closed was not allowed to pick up car until 26th. Additionally, I am not sure that problem was fixed as I heard break squealing again yesterday morning. It was the first time I head since service and if I hear again, I will be bringing back n for a fix More

Non Event I booked the appointment and feel that I made it clear that I would need a loaner car. Check-in and the loaner desk took forty five minutes. After han I booked the appointment and feel that I made it clear that I would need a loaner car. Check-in and the loaner desk took forty five minutes. After handing over a credit card, my license and copy of my insurance card, I was told there were no loaner cars. I took my car and left. The car is brand new but defective. This was my fourth trip to the dealership to try to get the issue resolved. As yet, the problem persists. More

Great service Went in for a routine oil change. The gentleman at Audi who helped me was terrific (Nacho). Consistent service, always on time, and well done. Make Went in for a routine oil change. The gentleman at Audi who helped me was terrific (Nacho). Consistent service, always on time, and well done. Makes bringing the car in for service a good experience. More

Wonderful Customer Sevice When arriving at the dealership we we're greeted by a friendly tech service agent who helped us experience a brief visit to have our Audi repaired! When arriving at the dealership we we're greeted by a friendly tech service agent who helped us experience a brief visit to have our Audi repaired! More

Good day to fix my car Go there early and left , they didn’t have car to give me but they called Lyft and it was ok with me. I saw a video of mechanic inspecting my car and Go there early and left , they didn’t have car to give me but they called Lyft and it was ok with me. I saw a video of mechanic inspecting my car and his recommendations and I picked up the car as they send me another Lyft ... good experience More

45K service on 2016 Q5 Overall I have had great service over the years from this dept. I was a bit disappointed with this service because with an appt. I have to wait over t Overall I have had great service over the years from this dept. I was a bit disappointed with this service because with an appt. I have to wait over two hours and afterwards found my vehicle wasn’t even washed. I contacted Service rep. Nacho after and on a positive note he immediately responded asking me to bring my vehicle in for a car wash. I suggest giving priority with service for customers with an appt. who are waiting for their vehicles. More

Excellent Professional Service Went to Audi for our Q7 20k maintenance and recalls were all done within 48 hours. Audi also provided a courtesy rental. Professional people and great Went to Audi for our Q7 20k maintenance and recalls were all done within 48 hours. Audi also provided a courtesy rental. Professional people and great service! More

Quick service though staff eyeing the door on Christmas Eve Quick turnaround on oil change and recall notices. However, the communication about where the car was located wasn’t good - we waited outside for near Quick turnaround on oil change and recall notices. However, the communication about where the car was located wasn’t good - we waited outside for nearly 15 minutes for the car to be brought around and then learned it was parked in front. And, the usual car wash was skipped. More

Fantastic Nacho is the best service advisor. He is an asset to Audi San Diego. I will always wish for him to be my service advisor in the future. Nacho is the best service advisor. He is an asset to Audi San Diego. I will always wish for him to be my service advisor in the future. More