Audi San Diego - Service Center

Loaner car service needs improvement Car service (Recall rear tire well trim and oil change) was timely and fine. Had first appointment in the morning and no loaner cars available. I was Car service (Recall rear tire well trim and oil change) was timely and fine. Had first appointment in the morning and no loaner cars available. I was the first one to arrive at the service center. Lost my whole day of plans by not having any transportation for the day to do my errands,. I was provided a Lyft ride home, but not for the return. That cost me $30 to get back to the Audi Miramar to pick-up my Q5. I was put on the waitlist, but I was number four, yet the first one to walk in when the doors open?! I did get a call that a loaner car was available, but my service manager had already call me 15mins before that, telling me my car was ready. Clearly the service and loaner car process isn’t well coordinated or well run. For a luxury car brand, this was subpar. Audi Miramar needs to do an overhaul on this portion of their service department. This was the first time I’ve experienced this. If loaner cars are this short in demand, constantly now, I will consider using an alternate Audi dealership. Even waiting for the my Lyft ride back home, the lounge refrigerator for water and drinks was empty. No attention to detail. Why wasn’t this restocked at the end of the prior day or first thing before opening the doors? Audi Miramar service department head manager for customer service needs to drastically improve the loaner car process and the lounge servicing. More

Great service Great and friendly service. I have been coming here for almost 7 years and it’s always been a fast and pleasant service and a very comfortable lounge Great and friendly service. I have been coming here for almost 7 years and it’s always been a fast and pleasant service and a very comfortable lounge area. More

Visor clip replacement My driver side visor clip broke and I called Damien to schedule a visit for replacement and he told me to come on in anytime as they the have the part My driver side visor clip broke and I called Damien to schedule a visit for replacement and he told me to come on in anytime as they the have the part in stock and it only takes a few minutes to replace so I stopped by after work and indeed they replaced the clip in about 20 minutes wait. More

Excellent! My service rep (Nacho Mireles) send me a video of the actual service explaining what they did before picking up my car, it was very helpful. Also they My service rep (Nacho Mireles) send me a video of the actual service explaining what they did before picking up my car, it was very helpful. Also they ended up finalizing the service on half the time they were expecting, which was excellent because I was waiting in the lobby for my car. More

Non Event I booked the appointment and feel that I made it clear that I would need a loaner car. Check-in and the loaner desk took forty five minutes. After han I booked the appointment and feel that I made it clear that I would need a loaner car. Check-in and the loaner desk took forty five minutes. After handing over a credit card, my license and copy of my insurance card, I was told there were no loaner cars. I took my car and left. The car is brand new but defective. This was my fourth trip to the dealership to try to get the issue resolved. As yet, the problem persists. More

Great service Went in for a routine oil change. The gentleman at Audi who helped me was terrific (Nacho). Consistent service, always on time, and well done. Make Went in for a routine oil change. The gentleman at Audi who helped me was terrific (Nacho). Consistent service, always on time, and well done. Makes bringing the car in for service a good experience. More

Scott is always courteous and helpful. Cost: Yikes! Customer service is a plus. Scott Kealy engenders customer loyalty The cost of repairs is a different matter. For the first time, I question whet Customer service is a plus. Scott Kealy engenders customer loyalty The cost of repairs is a different matter. For the first time, I question whether I should buy an Audi next time. In the last month or so I have had to spend about $1,000 to replace two headlamp bulbs, not the whole assembly, just the bulbs. Also, I recently paid about $1,600 to replace a thermostat sensor! More

Service for squealing brakes Brought vehicle in on 23rd at 7 am for service. No one looked at car Neil morning of the 24th on a day you closed early. I got a call after closing Brought vehicle in on 23rd at 7 am for service. No one looked at car Neil morning of the 24th on a day you closed early. I got a call after closing time That car was ready but because shop was already closed was not allowed to pick up car until 26th. Additionally, I am not sure that problem was fixed as I heard break squealing again yesterday morning. It was the first time I head since service and if I hear again, I will be bringing back n for a fix More

Wonderful Customer Sevice When arriving at the dealership we we're greeted by a friendly tech service agent who helped us experience a brief visit to have our Audi repaired! When arriving at the dealership we we're greeted by a friendly tech service agent who helped us experience a brief visit to have our Audi repaired! More

45K service on 2016 Q5 Overall I have had great service over the years from this dept. I was a bit disappointed with this service because with an appt. I have to wait over t Overall I have had great service over the years from this dept. I was a bit disappointed with this service because with an appt. I have to wait over two hours and afterwards found my vehicle wasn’t even washed. I contacted Service rep. Nacho after and on a positive note he immediately responded asking me to bring my vehicle in for a car wash. I suggest giving priority with service for customers with an appt. who are waiting for their vehicles. More