Audi San Diego - Service Center

Customer service is good but unresolved issues are a problem Although everyone in service is very nice and helpful, I have brought my car in several times for the same issue and it is still not resolved. Although everyone in service is very nice and helpful, I have brought my car in several times for the same issue and it is still not resolved. More

Better service than any one else I tried to think of something they could improve on in service. They have it nailed. Cannot think of anything negative to say about them. They do t I tried to think of something they could improve on in service. They have it nailed. Cannot think of anything negative to say about them. They do their best and it shows. More

The service department is excellent, with the exception of the loaner car availability. Hopefully this will change by the next time my Audi requires service of the loaner car availability. Hopefully this will change by the next time my Audi requires service More

No one answers the phone Made the mistake of purchasing the maintenance plan when we bought our SQ5. When it was time for maintenance not single time, after days of attempts, Made the mistake of purchasing the maintenance plan when we bought our SQ5. When it was time for maintenance not single time, after days of attempts, did anyone answer the phone in the service department. We had to literally drive from south county to San Diego Audi to speak to someone to set up our maintenance. The maintenance visit itself went fine. Good experience with Brett No apologies were offered Very disappointing given the excellent treatment we received when we bought the SUV. More

Audi completed my service without issue. Brett is great! He is technically very smart. He never pressures you to have a service performed, just lies out your vehicle status facts. I know my car is in good h He is technically very smart. He never pressures you to have a service performed, just lies out your vehicle status facts. I know my car is in good hand with him. More

Excellent customer service The employees/servicemembers are always pleasant and willing to help. It seems they pay attention to small details such as wait time to speak with a The employees/servicemembers are always pleasant and willing to help. It seems they pay attention to small details such as wait time to speak with a service member. I never have to wait too long and I am always offered refreshments while I wait for even the fewest of minutes. More

Outstanding service Nacho and the Audi and service team are top notch. I have been going there for for years, since I bought my new A4 there. This is a first class servic Nacho and the Audi and service team are top notch. I have been going there for for years, since I bought my new A4 there. This is a first class service center. More

Jareld CA macho provided an outstanding customer service. My car broke down right before Christmas and I had a lake tahoe trip planned. He was able to find me a Q5 loaner and I took that one for the holidays My car broke down right before Christmas and I had a lake tahoe trip planned. He was able to find me a Q5 loaner and I took that one for the holidays while mine was serviced. More

No appointment service Stopped in to ask about oil light that came on. I didn't have an appointment but the service wrtier (Jerry) was able to fit me in. He also educated me Stopped in to ask about oil light that came on. I didn't have an appointment but the service wrtier (Jerry) was able to fit me in. He also educated me about oil service on Audis. There is no dipstick nor drain plug. The oil is sucked out of the sump via a sealed tube. Adding oil is something the customer shouldn't do since there is no way to judge how much oil to add (no dipstick). The oil level is determined by computer. The oil was topped off; the mechanic did a courtesy safety check and my car was washed, all in a half hour. Charge to me...nothing. Great service!! More

Used to be awesome Getting an appointment was easy, I received a reminder . I dropped off my car the day and hour of my appointment, nobody received my car so I went in Getting an appointment was easy, I received a reminder . I dropped off my car the day and hour of my appointment, nobody received my car so I went inside and waited for a service consultant . Service consultant was polite just enough , it was Friday and he told my car will be ready at the end of the day , I said I’ll pick it up next day so I won’t deal with Friday traffic , he said “ I’ll text you when is ready “. Of course Friday never received a text message but either on Saturday, around noon I went to pick up my car ... but before I called the service consultant , I was sent to the voicemail because he was not on service for the weekend (why he said he will text then ) , I arrived to pick up my car and I paid and I wait for my car like 15 until a service consultant noticed I was waiting for so long, he went to look for my car and it took another 10 or 15 min and he finally arrived but didn’t bother to explain why the delay or even to say I’m sorry , when I’m going to start my engine I notice the fob is incomplete , I told him and he said is in the middle , he says they always do that and I told him that it’s the first time I receive my keys like that . Good point was the oil change was less expensive than I was told but it used to be awesome service with people smiling and kinder .., Oh well ... More