Audi San Diego - Service Center

Love these folks - on my second Audi in large part because of the experiences I had with their people. And will be returning for a 3rd! because of the experiences I had with their people. And will be returning for a 3rd! More

Unprofessional. I took my car in due to a loss of pressure in the front tire. I had an appointment same day I called for 3:40. Turns out there are no techs available at that time because they all go pressure in the front tire. I had an appointment same day I called for 3:40. Turns out there are no techs available at that time because they all go home early. No loaners available either. I have had preformed my 20k service at this dealership and had to book 3 months in advance for a loaner. 24 hours later it was diagnosed that I had a puncture in the tread of my tire and they will not patch it because it’s “something they don’t do” but wanted me to buy a tire for $305. I took the wheel to an independent shop and it was determined through a soap test that the puncture was actually through the side wall and it would be $180 to replace. Audi San Diego was also kind enough to suggest I need new rotors after 30k miles for over $1200. Service is awful, and they try to upsell you at every chance they get. Take your business elsewhere. More

As always, George Gushulak and everyone on the team provided excellent service. From the moment I pulled up to walking in the door and being recognized and greeted by George, it's always a pleasant exp provided excellent service. From the moment I pulled up to walking in the door and being recognized and greeted by George, it's always a pleasant experience at the Audi San Diego service department. More

The service department is outstanding and George is the BEST. All my needs were addressed and taken care of with full explanation . I only take my car there since I have owned it. everyone was very polite BEST. All my needs were addressed and taken care of with full explanation . I only take my car there since I have owned it. everyone was very polite and welcoming . More

Exceptional service from Damien and his team! Couldn’t have asked for better service. Right from scheduling to getting a loaner and the actual servicing with a perfectly clean car was more than I could as have asked for better service. Right from scheduling to getting a loaner and the actual servicing with a perfectly clean car was more than I could ask for! More

The entire staff is awesome and friendly. George G has been my service advisor for years and always takes great care of my vehicle, communicates effectively and goes above and beyond to make it right! been my service advisor for years and always takes great care of my vehicle, communicates effectively and goes above and beyond to make it right! More

Worst experience EVER. Robert Mendoza of Audi San Diego quoted my daughter $290 for an OIL CHANGE. When my daughter asked why, he said, "We charge by the hour." Other dealers in the area charge $99. It wa quoted my daughter $290 for an OIL CHANGE. When my daughter asked why, he said, "We charge by the hour." Other dealers in the area charge $99. It was her first time bringing her new car in for service. I have called and called and left messages and no one in the Service Dept. will speak to me. I finally called the Sales Dept. and spoke to Natasha Fulton. She said she thought it sounded like a lot for an oil change. She said she would try to intervene. She sent my concern over to Service Manager, Julie Andresen, but Julie has not responded to my email or my voicemail. When I called Natasha back, she said that it was the correct price for the oil change. $290 is the correct price??? This happened on Saturday, May 29, 2021. It is now June 1 and no one is getting back to me. I am not going to let this go. They ripped my daughter off. They know they did the wrong thing and that is why everyone is avoiding my calls. No one should pay $290 for an oil change. This is a prime example of price gouging and extremely bad customer service. More

It’s always a pleasure to work with Damien. Easy to talk to. He gives me all the answers and goes above and beyond to make sure I’m totally satisfied. Exceptional service representative. to. He gives me all the answers and goes above and beyond to make sure I’m totally satisfied. Exceptional service representative. More

Great service advisor. I trust his advice and pretty much the only reason I will return for service at Audi San Diego. He answered all my questions and concerns and also helped resolve an issue I was having the only reason I will return for service at Audi San Diego. He answered all my questions and concerns and also helped resolve an issue I was having that no other dealership was able to fix. More

Routine service went very smoothly from the ease of making appointment on the website to picking up my car when it was ready. I especially appreciated the availability of Lyft to allow me to wait for making appointment on the website to picking up my car when it was ready. I especially appreciated the availability of Lyft to allow me to wait for my car at home instead of having to kill time at the dealership. My service advisor, Robert Mendoza, was friendly and professional. More