Audi San Diego - Service Center

Jerald is an excellent person, all the time I go for service he take care of business as quick is possible and try to get you out of there asap. Thanks Jerald! service he take care of business as quick is possible and try to get you out of there asap. Thanks Jerald! More

I went for my 20,000 miles Q7 service. They were able to give me a courtesy car (A4) but it took a while to sort things out because I had Australian license so it took me almost an hour that morning and I m give me a courtesy car (A4) but it took a while to sort things out because I had Australian license so it took me almost an hour that morning and I missed a couple meetings at work. For servicing had reported a squeaky brakes issue which’s been going on for a while and also apple CarPlay issue. At first the brake issue wasn’t resolved when I was called back to pick my car same day. Manny told me that brakes measurements were found to be ok and NO action needed. I was disappointed to hear this and I expressed my disappointment to Manny who at first told me that the noise might have been caused because of driving conditions and the way I’m driving the car etc. I said that this nvr happened to me before and I also asked about warranty. So he took an action to look at what could be done and later on he texted me saying that he was able to get the problem fixed without any charges to me which was a good outcome. I am thankful to Manny for listening and acting accordingly to address the issue. CarPlay was also fixed and is now working. More

We have been extremely happy with the swift and courteous service Brett has provided. Every time I call he gets the car in promptly. He is very patient with our concerns and doesn’t give up until we are sat service Brett has provided. Every time I call he gets the car in promptly. He is very patient with our concerns and doesn’t give up until we are satisfied. More

I needed to bring my 2015 Q7 in for diagnosing a repair. I drop the vehicle off and a day and a half later George calls me to let me know my Audi does need a repair. He tells me he has to order parts and so I drop the vehicle off and a day and a half later George calls me to let me know my Audi does need a repair. He tells me he has to order parts and some are on back order estimating a couple weeks. The nice thing is they let me use a courtesy vehicle while I was without my car. About three weeks go by and I’m calling and texting George to get an update on where we are at. With in a couple days I get a voicemail from George to call him. He tells me while they had my vehicle pulled apart the technician accidentally misdiagnosed my vehicle repair from the very beginning. The icing on the cake is they had THOSE parts good in stock. A lot of time wasted and frankly trust lost at this point. George apologizes when I pick up the car, but didn’t offer a discount or to even cover my diagnosis fee, correction, MIS diagnosis fee. My car gets returned to me dirty. Just a bad experience. Really disappointed with how it all turned out. More

Good service George was quite helpful arranging regular maintenance on my Q5, as well as a service recall. He also helped me with the muffler cover which fell off George was quite helpful arranging regular maintenance on my Q5, as well as a service recall. He also helped me with the muffler cover which fell off the car. I'll ask for him next time More

Amazing! i always have a great experience with San Diego Audi! Manny was awesome! He kept me up to date with everything going on with my car. His response was i always have a great experience with San Diego Audi! Manny was awesome! He kept me up to date with everything going on with my car. His response was always within 5 mins of my calls! He has extremely nice manners and made me feel like my questions count! He went the extra mile when he walked me out and removed something from my car that needed to be done! I was never left hanging and had rides set up asap! I recommend Audi San Diego to all my friends! Even when walking around the showroom everyone that works there greets you and makes sure your being helped! I brag about the great service! Thank you Manny!! More

Courteous. However I requested my car to be washed but it was returned filthy. Car was done on time and I loved the loaner car was returned filthy. Car was done on time and I loved the loaner car More

Brett Took care of everything perfectly as usual My wife's 2016 Q5 with about 3,500 miles on it sits a bit but Bret keeps it in tune, and had a wonderful detail at the service center. Recommend this My wife's 2016 Q5 with about 3,500 miles on it sits a bit but Bret keeps it in tune, and had a wonderful detail at the service center. Recommend this facility. More

Good experience Scheduled through new web portal, was very easy. Received 75K service inspection & maintenance. Service was excellent. Scott was very responsive & nic Scheduled through new web portal, was very easy. Received 75K service inspection & maintenance. Service was excellent. Scott was very responsive & nice. The video of the inspection was really neat and a nice touch. It was a little pricey for an inspection and an oil change ($700+) but I guess that's what you get at a dealership. My only complaint is they didn't refill my washer fluid which already had the service light on when I brought it in....... Overall I'd give the experience a 9 out of 10. If they had refilled my fluid it would have been a 10. More

In the 3 yrs we have been coming to the San Diego Audi dealership for service we have never been disappointed ! Manny has been our service consultant and he has been great and very knowledgeable about dealership for service we have never been disappointed ! Manny has been our service consultant and he has been great and very knowledgeable about all the Audi products! Regards, Dennis Glidden More