Audi San Diego - Service Center

I was made to feel I was not a priority I went int to address a couple of recalls. I was made to wait 20 min to pick up my vehicle, until I reminded an agent who finally went to pick it up. I went int to address a couple of recalls. I was made to wait 20 min to pick up my vehicle, until I reminded an agent who finally went to pick it up. Also, my car's odometer showed 3 miles added post-service, without explanation. Normally, I would be OK with this, but my previous experience was also dissapointing. That time, I ent in for major service and I was made to wait a few hours for a loaner vehicle, even though I requested one ahead of time. More

Time and cost I was told the brake job would take 2.5 hours. As I was waiting, this set my expectation. The repair took 4.25 hours and I received no communication I was told the brake job would take 2.5 hours. As I was waiting, this set my expectation. The repair took 4.25 hours and I received no communication about the delay. The cost $2,200 for a brake job! The explanation is that the manufacturer's rotors have to be replace with the pads because the are too thin and cannot be turned. This was determined at check in without inspection. Almost $800 is for labor which seems very excessive. Tires are next and I won't be coming to you. More

great customer service! From Mario to Scott to the guys in the shop, San Diego Audi is the best. They even sent me a video explaining everyhing they did to my car. From Mario to Scott to the guys in the shop, San Diego Audi is the best. They even sent me a video explaining everyhing they did to my car. More

It's always a great experience. Manny is always available to answer questions...even when I'm sending him texts on his day off. They make it easy. available to answer questions...even when I'm sending him texts on his day off. They make it easy. More

Service Always a nice experience. Service representative is very nice, attentive and keeps me up on what's happening. Provided me loaner car when service Always a nice experience. Service representative is very nice, attentive and keeps me up on what's happening. Provided me loaner car when service was taking most of the day. More

This dealership has always provided excellent service. Scott, my advisor is always courteous and helpful. I appreciate the texts that are sent by the person working on the car showing what was done. Scott, my advisor is always courteous and helpful. I appreciate the texts that are sent by the person working on the car showing what was done. More

It was an easy process and the services was excellent. Many from the service department and Sam how was responsible for loaners were both great. Many from the service department and Sam how was responsible for loaners were both great. More

Great Employees but they are very busy and seem understaffed All the employees are great. I most recently worked with Scott Kealy and he was awesome. They seem very busy however and possibly understaffed. Droppe All the employees are great. I most recently worked with Scott Kealy and he was awesome. They seem very busy however and possibly understaffed. Dropped by card first thing in the morning and it barely got done before the end of the day. Scott was great though in getting it done. Last year when I went it took a half hour for them to bring my car out from the back due to them being short staffed. So while the people are awesome, the dealership itself has some issues with time management that doesn't appear to be any fault of the actual employees. More

I've always experienced great service both from the mechanical point of view and the personal point of view. I've always serviced my Audis at Audi San Diego. mechanical point of view and the personal point of view. I've always serviced my Audis at Audi San Diego. More

30k service maintenance review The whole process from scheduling the service to dropping of my car (and getting a loaner) was awesome. At the end of the day, the service technician The whole process from scheduling the service to dropping of my car (and getting a loaner) was awesome. At the end of the day, the service technician also provided a video outline of the issues that needed to be fixed. The whole experience was very smooth and I applaud the Audi San Diego service team! More